Maria Nemethy

Orlando, Florida, United States

adliad@r.postjobfree.com

linkedin.com/in/marianemethy

Summary

Experienced Product Analyst with a demonstrated history of working in the digital media industry. Skilled in social media, reputation management, copywriting, customer service, and administrative duties. Great at multi-tasking and time-management skills, with the ability to prioritize tasks. I have experience in scheduling and performing interviews for new hire process.

Experience

Social Media Product Analyst

Travel Media Group

Dec 2018 - Present (2 years 3 months +)

- Develop, implement, and manage our social media strategy across Facebook, Instagram, Pinterest and Twitter to an average of 365 accounts.

- Brand strategy and content management.

- Responsible for publishing creative content via a proprietary software platform.

- Build clients community to engage with their audience, account optimization, and social advertising.

- Use of analytical tools such as Falcon and Facebook Business Suite to monitor and evaluate social media presence and performance.

- Create new accounts

- Gain access to existing accounts

- Onboarding clients in a timely manner

- Schedule 4 posts per week

- Create 60 posts per quarter for the curator

- Keeping up with relevant topics and holidays

- Create 4-6 posts per holiday

- Train contractors

- Send out newsletter announcements

- Audit about 300 posts per week

- Adhere to brand’s guidelines

- Manage about 150 custom accounts

- Create Facebook and Instagram ads and schedule them out to all clients

- Keep track of budgets and spend accordingly

- Spend about $16,000 every month overall

- 1,500,000 total reach on average per month

- 3,000,000 total impressions on average per month

- 1,000 average reach per ad

- Conversion ads, page like ads, boosted posts and story ads

- Research new possibilities for the program

- Troubleshoot and bug test

- Provide timely and accurate analysis and reporting

- Maintain accurate notes and client information in Salesforce.com

- Maintain timely and accurate communication with clients in order to develop and solidify relationships. Maria Nemethy - page 1

- Help with hiring process

In the know:

- New guidelines from the platform

- New social media platforms or features

- Elevating issues directly with the platforms' help service and submitting admin disputes

- Reaching out to the brands for access directly

Product Reputation Analyst

Travel Media Group

Aug 2017 - Present (3 years 7 months +)

Develop and maintain client accounts by providing insight, analysis and timely personalized responses to online reviews.

Engage in weekly and monthly team activities and meetings Manage the day-to-day review monitoring, and responses for our hotel clients Identify critical responses requiring immediate action/change implementation on property Problem-solve and trouble-shoot, to best resolve client issues and address needs Provide timely and accurate analysis and reporting Compiling and analyzing industry and geographical data to write clear and persuasive copy for industry white papers and case studies

Writing and posting response content on behalf of various brands while adhering to their brand standards and image

Build relationships with customers

Respond to feedback in a timely manner

Audit accounts and various admin tasks

Work seamlessly with other departments to better serve our clients and prospects Maintain timely and accurate communication (both verbal and written) with clients in order to develop, maintain, and solidify relationships.

Develop a comprehensive understanding and knowledge of all Travel Media Group product offerings Maintain accurate notes and client information in Salesforce.com Assist in retention and collections as needed

Perform other administrative duties as assigned

Digital Product Administrator

Travel Media Group

Apr 2017 - Aug 2017 (5 months)

- Responsible for coordinating the creation of new accounts and work effort across all departments.

- Handling routine account audits and analysis to ensure accuracy and that client programs are maximized for efficiency and effectiveness to help ensure positive client retention rates.

- Serve as a liaison between the Client Support Team and the Product Development Team to identify, track and resolve bugs and feature requests.

Server

P.F. Chang's China Bistro Inc.

Oct 2009 - Aug 2017 (7 years 11 months)

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Department Coordinator - Repairs

Jerry Harvey Audio (JH Audio)

Nov 2014 - Jun 2016 (1 year 8 months)

- Managed the Repair Department production process

- Product scheduling to meet customer's deadlines

- In charge of creating progress reports

- Prepared proper documentation and invoices for the billing department

- Answered billing inquiries for services

- Quality control

- Ensuring customer satisfaction by assisting in product returns and repairs

- Responded to customer requests

Customer Service Representative

Jerry Harvey Audio (JH Audio)

Jul 2014 - Nov 2014 (5 months)

Receptionist

Mark S. Spangler Law

Feb 2011 - Jul 2011 (6 months)

- Answer a multi-line telephone system and connect with current and future clients and attempt to answer their questions with limited supervision.

- Handle various clerical duties including, mailing, faxing, scanning, and preparation of correspondence.

- Continuous update of our case management system by ensuring that all documents are filed and client matters are updated.

- Keep office clean and tidy.

Clerical Support Specialist

Woodman's Food Markets

Dec 2008 - May 2009 (6 months)

Education

Seminole State College of Florida

Associate of Arts (A.A.)

Aveda Institute-Orlando, FL

Massage Therapy, Aesthetician/Esthetician and Skin Care Specialist Licenses & Certifications

Inbound Certified - HubSpot Academy

Issued Mar 2018 - Expires Mar 2019

Maria Nemethy - page 3

Certified Personal Trainer - National Academy of Sports Medicine (NASM) Skills

Customer Service • Social Media • Management • Social Media Marketing • Proofreading • Copywriting • Social Media Optimization (SMO) • Personal Training • Office Administration • Content Management

Maria Nemethy - page 4

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