Manager Management

Shaan Shamsudeen

**** ******** ****, #***, *** Angeles, CA, 90066 716-***-**** adli7y@r.postjobfree.com LinkedIn

Charismatic, analytical, strategic executive with fifteen years of operational excellence in Property/Real Estate & Asset Mgmt., in Commercial, Residential, Industrial, and Center Mgmt from industry-leading developers in Dubai, New York, Arizona, and California. Pursuing a leadership position to enhance operational productivity and drive financial growth at an innovative firm.

Vice President, Property Management 07/2019 – 09/2020

Cohen Asset Management: Cohen Asset Management is a private real estate investment firm, headquartered in LA.

Accountable for: Portfolio operations for 30 industrial properties, GLA of 5.1million sqft., 60 commercial tenants, annual revenue of $30 million.

Successfully executed strategic operations for the portfolio with contracted third-party property management

Enhanced operational excellence through development and implementation of centralized dashboards designed to capture portfolio task progress

Consistently achieved average 98% accounts receivables by working closely with the finance team

Achieved 99% accuracy on operational cost verifications with justified supporting evidence

Developed and managed business plans, budgets, forecasts, leases, analysis & approvals

Managed lease negotiations by developing and performing analysis & managing execution processes

Prepared monthly & quarterly investor reports for each industrial property within national portfolios

Executed third-party contract negotiations with enhanced scope of work, driving performance-based operations

Prepared annual budgets, including projections for income, expenses, capital needs, and financing costs

Successfully managed and executed capital and construction improvement strategies and processes

Managed entire disposition process of assets within the Southern California & Arizona portfolio

Vice President, Property Management 03/2019 –06/2019

Lexington Real Estate, LLC: a privately-owned company that owns over 1,000 properties within Upstate New York.

Accountable for: Entire property management operations for the company while on a 4-month contract employment.

Developed a comprehensive capital improvement schedule for each property, and portfolio-wide roof and pavement inspection and management plans

oIncreased 10% revenue streams through capital improvements

oEnhanced the assets’ value, optimized ROI, promoted long term financial growth for the portfolio

Enhanced site operations & capital budget management via a structured operating process incumbent to ISO standards

Achieved healthier relationships with all tenants & vendors, proactively responding to needs & requirements

Developed and implemented superior customer service

oAchieved high lease renewal ratios

Developed and enforced efficient and effective policies and procedures

Led a team of property managers & administrative personnel by maintaining high standards of integrity

Oversaw the improvement of performance and professionalism of all property managers

Developed and implemented best practices which resulted in high employee engagement and team efficiency

Achieved accurate revenue and cost management through vendor contract review and expense controls for the maintenance, repairs, and landlord obligations of the New York portfolio properties

Head of Operations, Retail Property Management 2016–2018

International Capital Trading: Privately owned global firm of Luxury residential, commercial, government, & tourism assets

Accountable for: Portfolio Performance & Leasing of 80 stores and multi-family apartments in a mixed-use complex while on full time employment.

Formulated, implemented, led key strategies ensuring efficient and effective property mgmt. of all assets

oAchieved annual asset ROI

Expert control of all maintenance, inspection, & safety functions for all retail, resident, & mixed-use portfolios

Created and implemented policy, procedure, & controls, fulfilling all procedural & legislative requirements

Presented strategic priorities, budgets, and plans to support executive management

oAchieved EBITA; guiding budget management, forecasting, expense review, and financial planning

Structured powerful tenant relationships through open communication, maintaining high renewal rates

oConsistently achieved 97% occupancy through leasing contract management, and expert negotiation

Advised management of operating issues, aligning strategies with values, mission, and vision

Trained, mentored and supervised staff of ten, with transparency, integrity, positivity, and fairness

Designed and implemented analytical performance data informing, planning & facilitating increased revenue

oIncreased mall footfall by 25% via expert decision making, strategic planning, and marketing efforts

oEnhanced retail spending by over 38% through strategic holiday and peak season targeting

Ensured all facilities management contractors meet requirements and standards

Designed and arranged placements of suitable advertising material, including shop windows, internal & external store, location, and parking signage

oIncreased an additional annual revenue by $200,000 through speciality leasing

Generated weekly property sales reports, monthly arrears and administrative reports

Speaker & moderator of structured quarterly retailer’s meetings; addressed challenges & achieved consensus

oCreated educational programs for lessees, encouraging participation in retail outlets and promotions

General Mall Manager, Property Management 2014 –2016

Meraas Holdings: Portfolio of property development, sales and asset management across Dubai’s most iconic locations

Accountable for: $15 million budget and spending of CITYWALK, a high-end regional strip mall, GLA 680,000 sqft while on full time employment contract.

Superintended daily operations of assets service provider’s personnel, ensuring all standards & service levels were met

Oversaw contractors, ensuring the highest levels of housekeeping, cleanliness, and security of the asset and common areas

Prepared, monitored, and managed annual operating and capital investment budgets

oAchieved 20% savings from annual budget through innovative operational initiatives

oIncreased EBITA from 30% to 54%

Deftly managed all tenant compliance according to lease agreements, HSE, and operational & community regulations

Developed company profile and team infrastructure, streamlining positions and eliminating redundancy

Enhanced customer experience by ensuring all tenant stores were safe, well-maintained, with fully stocked inventory

Ensured the asset delivered the highest levels of customer service and experience via key training and education, and mediation of customer complaints, consistently finding satisfactory solutions and resolutions

Provided data-driven feedback by monitoring monthly footfall and sales to improve tenant performance

Collected and maintained tenant compliance documents to advise forecasting data and improve communication

Drove center footfall increases through strategic marketing events, promotions, and initiatives

oIncreased footfall by over 20% YoY

Ensured compliance and developed solutions with approved safety, quality, and environmental programs

Promptly escalated and resolved all maintenance and safety issues through service providers

Managed fourteen asset employees on site to ensure tasks and service levels are met through enhanced KPIs

Designed data drive market trend analysis dashboard and enhanced operations through trackable performance

Senior Manager, Facilities & Operations Management, Al Futtaim 2011 –2014

Al Futtaim Group Real Estate: Extensive multi-million-dollar portfolio of individual corporate real estate and investment regional assets in the Middle East and North Africa

Accountable for: $10m budget & spending for Dubai Festival City Mall of 500 stores, GLA 2,000,000sqft while on a full time employment contract.

Oversaw service provider’s staff performance, outputs, and deliverables based on the contract SLAs & KPIs

oAchieved 12% savings on spending via strategic procurement negotiations

oEnhance procurement process developing SLAs

Led preparation and management of annual operations budget

Developed, reviewed, and updated all operations policies & procedures that affected the use of supplies & facilities

Created, updated and managed crisis management operations with all staff & contractors

Ensure that all local authority certifications are attained such as vertical transportation certification, Fire Systems Certification, water & air quality testing, etc.

oSuccessfully directed retail openings including IKEA stores

oEfficiently executed crises response, securing all assets

oMended previously faulty Health and Safety systems within 3 months of start date

Liaised with tenants on violations, vandalism, & other maintenance operations are in line with local regulations

oDeveloped and Implemented enhanced crowd management strategies prior to large or VIP events

Coordinated fit-out procedures ensuring move in documentation has been issued and tenant is open for trade

oEnhanced design criteria for shopfronts and operations resulting in increased tenant sales

Monitored, mentored, and managed twenty-four mall employees in addition to the PDR process

Reviewed and recommended designs for new Doha Festival City Mall plans

Portfolio Manager, Community Management 2008 - 2011

Emaar Properties: One of the world’s most valuable and admired PJSC real estate development companies

Accountable for: $30 million in collections, budget, & spending for 53 low rise multifamily houses & 6,728 apartments while on full time employment contract.

Reviewed and ensured service levels and capital equipment were maintained as per Service Level Agreements

Ensured sub-contractors service community assets in accordance to agreed service levels

Monitored community yearly service fee budget spending and determined service fee budgets for various departments

oAchieved 17% service contract budget savings

oAward winning, efficient financial coordination

Regularly inspected and ensured maintenance of common areas and community facilities

oAchieved YoY 10% annual savings in utilities

Provide periodic updates to management, highlighting potential design defects in advance

Investigate and resolve issues raised by the community management and HOA

oRecognized superior customer service

Present monthly reports on assigned communities and attended regular community meetings

oKey speaker for 32 HOA Annual General Meetings

oHOA committee election moderator for 32 residential communities

Coordinator, Facilities Management 2004 – 2008

Accountable for: Property alteration authorizations & quality assurance for 10 high-rise luxury residential condominiums with 1,400 apartments and Dubai Marina Mall, a regional mall with 140 stores of GLA 390,000sqft while on full time employment contract.

Coordinated for three Master Developments and attended customer queries for property alterations

oDeveloped interdepartmental process substantially reducing un-authorized alterations

Member of Internal Audit for ISO 14001 Environmental Mgmt. Systems.

oCertified ISO Environmental Auditor

Coordinated all legal cases for Quality Assurance Department.

Accountable for system updates regarding unauthorized alterations and coordination of common area maintenance

Coordinating with engineers and contractors for progress on site work

oAwarded excellence in quality assurance

Education:

Bachelor of Commerce from Bharathiar University, Tamil Nadu-India (Graduated June 2004)

Master’s in Business Administration from University of Calicut, Kerala - India (Graduated April 2006)

Masters in Facilities Management from University of Madras, Tamil Nadu - India (Graduated May 2010)

Languages: English (first language), Hindi, Malayalam, Tamil, Arabic

Certified Trainings:

ICSC Retail Real Estate Professional - Mall Mgmt.

Negotiations & Influence Program - Cornell University

CCIM – Financial Analysis for CIRE

ISO 14001 Internal Audit – Environ. Mgmt. Systems

Certified Association Manager - Real Estate Regulatory Authority

Certified Association Leadership - CAI

Communication Skills –International Leadership Emaar Cert.

Principles of Financial Mgmt. – Emaar Cert.

Key Skills:

Smart Project Solutions – Emaar Cert.

Building Maintenance – Emaar Cert.

Leading Teams – Emaar Cert.

Budgeting – Emaar Cert.

Crafting Deals – Emaar Cert.

Certified Association Communications – CAI

Event Management

Property Laws & Regulations

System Analysis & Design

CAFM System Management

Proficient in Yardi Voyager

Proficient in Oracle

Proficient in Kardin

Proficient in Maximo

Strategic Planning

Change Management

Community Management

Facilities Management

Shopping Center Management

Finance Management

Project Management

Retail Management

Industrial Property Management

Emergency Crisis Management

Marketing

Process Management

Data Analytics

Effective Communication

Mentoring Leadership

Problem Solving

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