Customer Service Manager

Linderson Belalacazar

C.A** El Progreso, Yoro Honduras

Cell: +504****-****

Email: *************@*****.***

web: https://www.linkedin.com/in/linde rson-belalcazar-506543b3 Objective

A self-driven and high-performing administrative professional with deep experience in customer service and administration; here’s what I do:

Deliver and facilitate exceptional communication internally and externally.

Identify and resolve problems with a “can-do” service-oriented attitude.

Support business strategy and success through detailed Data Entry, analysis, and report generation.

Improve efficiency and control costs through standardization, process improvement, and inventory management.

Represent organizations as the first point of contact for clients, vendors, and customers. I am known by my peers for my dedication and reliability and by my employers for consistent positive contributions to business success.

Education

High School Graduate 1999

Experience

Coexl San Pedro Sula, Honduras 2012 - 2020

Intermediary

Set up new parties, accounts, and contracts in the billing system for our customers. Investigate and resolve billing concerns, liaise with Retail billing customers, building strong client relationships, identifying areas of improvement while providing training and customer service. Build strong client relationships by providing prompt solutions and support for escalations and inquiries. Manage site transaction requests including set up, submission, tracking, and follow-up of appropriate settlement code transactions for plant sites. Assist with creation, generation, and checking of customer invoices. Document system/software issues and work with developers to target and fix issues.

Inversion Jhonny San Pedro Sula, Honduras 2009 – 2012 Operation Manager

• Support Client Managers for 11 accounts.

• Provide exceptional customer experience.

• Build client relationships.

• Manage fleet inventory.

Currículo: Linderson Belalacazar

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• Liaise with service and helpdesk personnel.

• Look for sales opportunities for the Client Manager.

• Compile reports, analyze data, identify actions. Skills

Account Management

Customer Service

logistics

Industry Knowledge

Business Development

Inventory Management

Customer Satisfaction

Project Management

Logistics

Data Analysis/ Data Entry

Inventory Management

Strategic Planning

Tools & Technologies

Microsoft Office

Microsoft Excel

Microsoft Word

Interpersonal Skills

Team Building

Management

Leadership

Teamwork

Client Relations

Skilled Multi-tasker

Logical Approach

Challenge Driven

people-oriented

integrity

Account Administration

Client Administration

Work Orders

Positive

resourcefulness

Detail Oriented

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