Sales Manager
Resume:
Christopher Horen
Westminster, CO 80020
adli7e@r.postjobfree.com
Professional Summary
An accomplished, highly energetic professional “self-starter” who has consistently earned accolades from vendors, coworkers, and management
Summary of Key Accomplishments
Streamlined shipping process to yield a much higher number of packages shipped daily
100% Accuracy filing EAS documents for International shipments
Increased production abilities through efficient maintenance of inventory
Secured competitive domestic and International shipping rates with FedEx
Negotiated with a wide variety of third party freight forwarders to yield cost reductions of $20K
Recognized by management for excellent and efficient performance
Professional Experience
Charlottes Web Louisville, CO 1/28/2017-2/17/2021
Sales to Shipping Liaison /Customer Supply Chain Analyst/ Shipping supervisor
Communicate with the Sales and Customer Service Teams to quickly and clearly relay information regarding, but not limited to the following:
oField any requests by Sales Team for order prioritization to determine whether or not orders can be shipped same day, timelines for shipment if they cannot ship same day, and inventory availability to determine if orders can ship complete
oStatus of orders in queue
oAny and all delays for reasons related to inventory availability, IT System errors, and hardware opportunities
oRelay information from carriers in relation to shipping status, delays, and delivery information
oResearch status of products in transit from various storage locations and determine associated timelines for expected arrival at Shipping Warehouse
oWork in tandem with the Sales team to rectify any opportunities with accounts that may be dissatisfied with service, item counts, or general concerns
oClosely follow processing of high priority orders to ensure they are ship as requested, then follow up frequently to help solve any opportunities that might possibly result in delays
oWeekly meetings to relay necessary shipping, inventory, quality control, and production updates to Sales Team
oField questions regarding above information from Sales Team
Marketing and Operations collaboration to keep up to date on Business to Consumer promotions, website modifications, and feedback from the Customer Care Team
oHelp plan accordingly to maintain adequate stock of inventory for said promotions
oAssist Customer Cate team in ensuring consistent customer satisfaction and quick resolution of any complaints
IT/Operations collaboration regarding project status updates
oKeep up to date on any and all information regarding warehouse projects and NAV operating system training issues
oFollow technological improvements to Louisville warehouse in order to assist in any areas of need
Business to business Compliance collaboration
oMonitor customer supplied non-compliance reports, compile evidence for dispute, and submit documents for review by the customers finance department
oParticipate in EDI setup for new accounts, monitor progress, and locate opportunities for improvement
Communicate with finance department quickly and clearly regarding, but not limited to, the following:
oOrders being kept from shipping by NAV system due to accounts being over credit limit, so they may investigate and approve them for shipping
oObtain Proof of Delivery (POD) for outbound shipments to confirm receipt by customer for invoicing purposes
oProvide PRO number for tracking purposes to initiate request for payment when delivered
Monitoring set up of palletized shipments, both inbound and outbound
oVerify accuracy of Bill of Lading against NAV information and pick up request information submitted by shipping associate
Update pallet verification form with second authorization confirmation to insure accuracy of information sent to freight forwarder
oUpdate palletized shipment tracking sheet with tracking number, cost of shipments, and all other relevant information
oResolve any disruptions to service, e.g. shipments being held for delivery appointment, held by customer, or Act of God exceptions
Assist in tracking inventory count accuracy
oWork with Shipping and Inventory Teams to determine if there are any opportunities for improvement
Report all errors encountered within NAV operations system to IT and NAV Help Teams
oMonitor and react to any requests or delays – Follow up if resolution does not occur quickly
Work with Shipping Team leads to insure that quick and accurate communication is consistent and easy to follow
oReport any errors made during shipping process, including, but not limited to, NAV pick creation, physical picking of product, packaging of product for shipping, and NAV system training
oReport any lack of focus found in prioritization of orders getting orders shipped in a timely manner, or difficulty with communication
oAssist in Warehouse management tasks related to locating and shipping product that is not found where indicated by NAV system
oMonitor 48 hour + report to address any delays and insure that orders are processed within our targeted timeframe
Utilize UPS and USPS software for creation of shipments that are outside of the NAV system that require close attention and prioritization
oTrack UPS and USPS shipments and investigate and report any information regarding delays, return to sender shipments, etc
Work with receiving department to track incoming transfers from satellite warehouses that store excess product for orders
Target Corporation- Shipping Associate Superior, CO October 2016-February 2017
Hired for part-time seasonal employment, but quickly earned praise and accolades leading to full time employment
Key duties include:
Picking various products for customers orders submitted online
Provide exceptional customer service
Attention to detail to insure there are no errors
Summary of key accomplishments:
Exceeded Thanksgiving and Black Friday shipping goals
Received praise from assisted customers for helpful assistance
Worked very well with Shipping Team to maximize efficient use of limited space
Correct-Jensen- Operations Manager Denver, CO January 2016-May 2016
“Neutraceutical” manufacturer of products for weight loss and physical performance enhancement
Key Duties included:
Organized the acquisition and assembly of a wide variety of raw materials to produce finished product
Oversaw the implementation and approval of new packaging artwork for existing product and developing product
Communicated with management regarding the most up-to-date production timeframes
Maintained positive and mutually beneficial relationships with vendors and co-manufacturers
Ensured Deadlines were met and purchase orders shifted to the front of production schedules when required
Utilized sales forecasts to maintain low inventories while remaining flexible with variances
Summary of Key Accomplishments:
Helped Operations Team achieve sales goals consistently
Kept inventory at optimum levels to minimize loss of product due to expiration, and maintain Just in Time raw material availability
Chimera Lighting LLC. / Hensel Photography Boulder, CO July 2006-January 2016
Procurement Officer/Shipping Manager
Manufacturer of world renowned lighting accessories for professional photographers and cinematographers. Considered the benchmark for quality of accessories by many major Hollywood film studios
Key duties include:
Maintain a variety of Logistics Manager duties after promotion to Purchasing Agent
Manage resale inventory for both Chimera Lighting supplies and Hensel Photographic Products
Track down hard to find or discontinued items for production of finished product
Search for new vendors and regularly analyze cost/benefit of existing vendors
Source new manufacturers for research and development of new products
Provide accounts receivable documents for dozens of different vendors throughout the U.S. and Canada
As logistics manager, the workload was consistently fast paced and required efficient time management skills, effective prioritization, assignment of duties to assisting personnel, and jumping into manufacturing area to assist with production during especially busy periods
Key duties include:
Shipped $6-7 Million worth of product annually to customers around the world
Extensive knowledge of export policies
Assess different freight forwarding companies for competitive pricing and reliability
Insure continuous stock of shipping containers and supplies
Work with Sales Team to reprioritize shipments based on urgency of customer needs
Maintain safe and clean work environment
Summary of Key accomplishments:
Received praise from management for excellent work ethic and completion of duties above and beyond expectations
Consistently sourced the optimal raw materials at the lowest cost possible while maintaining quality standards
Organized relevant warehouse areas to maximize efficient usage of available space
Secured excellent shipping rates with FedEx and other freight forwarders through tactical negotiation techniques
EDUCATIONAL SUMMARY
Regis Jesuit High School Graduated 1993
University of Colorado, Boulder Graduated 2001- Bachelor of Fine Arts: Art History
ADDITIONAL SKILLS:
Proficient in Microsoft Excel, Word, NAV, and Office
Proficient in Looker reporting
Exceptional problem solving skills
Strong analytical skills
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