Patrizia Marziali

303-***-**** • adli7d@r.postjobfree.com • Erie, CO 80516

https://www.linkedin.com/in/patrizia-marziali-ab73192/ Sr. Organization Leader

Forward-thinking organization leader with over 15+ years of success creating high-performance teams to solve complex business challenges through Agile and other approaches. Leveraging extensive experience in coaching, people and interpersonal dynamics, I help organizations strategically align with goals, facilitate cultural changes and deliver quality products. Core Competencies:

• Agile, Scrum, & Kanban Approaches

• System Development Life Cycle (SDLC)

• Lean Six Sigma Methodologies, Waterfall

• Cross-functional Team Leadership

• Product Ownership

• Project / Program Management

• Problem Analysis, Requirements, Solution

• Mentoring & Career Management

Professional Experience

Founding Partner, Operations Feb 2020 - Now Ridiculous Engineering LLC

• Managing all aspects of a startup business from business administration to generating leads all the way to delivering solutions.

Member of Board of Directors 2019-Now SpeedPro Denver

• Serving as a trusted advisor to the President to develop and implement a strategic plan for continuous growth.

Freelance Consultant 2017-Now SpeedPro Denver

• Partnered with SpeedPro Denver President and Owner to research businesses available fitting their criteria to buy a franchise business. Identified and recommended those of interest. Collaborated through analysis, due diligence and buying processes. Resulting in the acquisition of SpeedPro of Denver.

• Helped review existing Speed Pro of Denver business model and processes against Owner’s initial goals, and helped define strategy, organization and staffing to achieve said goals. Consultant /Director of Operations, 2017 – 2018 UpDog Cafe / YogaLoft, Gunbarrel, CO Consulted and Managed the growth and operations of 2 yoga studios and a Coffee shop, with a staff totaling 38 people.

• Managed all aspects of operating an existing yoga studio (Boulder)

• Coordinated the opening of new 2nd yoga studio in Gunbarrel. Defined and Managed all aspects of the new yoga studio business. Successfully increased traffic and memberships to a profitable level.

• Coordinated the opening of a coffee shop affiliated with new studio. Defined and Managed all aspects of the coffee shop.

Sr. Manager Agile PMO, Global eCommerce Analytics, 2011 – 2016 Staples Inc., CO Created an Agile PMO team to support the newly created Global Analytics organization and lead the cultural shift from Waterfall to Agile throughout the organization. My team supported the needs of over 15 business groups worldwide across more than 30 eCommerce domains and platforms.

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Managed strategical and tactical alignment, portfolios, programs, and projects throughout the organization all the way to delivery, as well as the product and engineering backlog for the Global Analytics, Digital Marketing, Search and Site Optimization, Marketing Campaigns and Test & Targets teams to achieve the goals of serviceability to all Staples eCommerce stores (IP) globally and revenue generating opportunities using data. Managed, trained and motivated a staff of 12+ Servant leaders in the roles of Agile Scrum Masters, PMs, Proxy Product Owners, and Coaches. Mentored and empowered a high-performance cross-functional team of 15+ including Data Engineers, Data Scientists, and Data Architects aligned with Data Analysts to create scalable, sustainable solutions.

Key accomplishments:

• Established Agile culture and Data Analytics Governance for Staples.

• Increased collaboration and transparency, reduced dependencies between teams, created high efficiency teams delivering higher quality products frequently and just in time.

• Managed third-party quality assurance, engineering contractors, third-party vendors and billing.

• Recognized as trusted advisor to executive leadership regarding organization approach, improvement, and staffing needs to reduce costs and enhance creativity.

• Trusted advisors to teams across North America and Europe to bring more organizational efficiency and establish a solid Agile culture and approach.

Proj. Mgr, Bus. Process Architect, Scrum Master and Agile Coach 2005 – 2011 Staples Inc., CO Developed expertise in diverse aspects of the business organization through promotions including Business Process Architect, Principal and then Consultant Business Analyst, and Project Manager. Served the organization in multiple additional functional roles including Scrum Master (SM), Product Owner (PO), and Agile Coach. Key accomplishments:

• Corporate-Express-to-Staples Transition Enterprise projects:

Cultural Transition: Collaborated to define the Agile culture, principles and best practices at Staples and help the transition from a heavy waterfall culture. Served as Agile Coach and Transition Facilitator to train Scrum teams, Scrum Masters, Management and Business owners.

Systems, Data and Process Transition: Identified gaps between ‘from and to’ systems to seamlessly facilitate transition of data, business rules, processes and define business and technical requirements. Successfully met the goal of delivering 8 critical mid to large size projects within one year with five major releases, and minor releases every four weeks. Example of success: Consolidated custom print solution multiple platforms into Staples eCommerce platform with one cart & checkout process within six months, yielding sales increase within first four months.

Salesforce (SFDC) Transition: Employed Six Sigma and Lean practices to inventory all customized development within Corporate Express instance and to recommend areas needing optimization in preparation for the transition.

• Corporate Express Continuous Improvement / Business Acquisitions:

Continuous improvement Tiger Team: Worked with finance, collections, and billing management and users to create roadmaps for system and process improvements and deliver within 1 year.

Agile Reset: Worked with IT Managers and Agile Consultant to realign Corporate Express Agile approach, with the successful goal of improving relationships with business owners and accelerate high-quality product delivery.

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Call Center Centralization: Partnered with VPs and Directors of 60+ call centers across the country to consolidate operations into one 600-seat center in Colorado. Established best practices and processes, provided support tools for call center users and worked collaboratively to design, architect, and implement business and system changes.

Furniture: Improved product quality and time to market for all 20+ furniture support centers across the US. Streamlined all business processes and systems for transactional furniture and customized project furniture from A to Z.

Integration of acquired companies – worked with multiple departments (compliance, pricing, return, delivery, purchasing) to help with the integration of acquired companies. Helped with the creation of new product lines and related processes and systems to support and grow revenue. Sr. Call Center Manager 1991-2002 Global Crossing Conferencing, Denver, CO & Montréal, Canada Managed all aspects of the Call Center Operations, 24/7/365 covering N. and S. America, Europe, Asia-Pacific. Key Accomplishments:

• Spearheaded rapid growth of 24/7/365 multilingual call center, grew 20 people to 200 in three years, achieving position as #1 call center in North America and serving as benchmark for service quality.

• Created organization structure, processes, and training to support and sustain explosive growth.

• Managed recruiting, hiring, and training staff, providing ongoing coaching to staff and management.

• Coached other call centers to help management align services with organizational and quality standards.

• Recognized with Executive Award building team to monitor and remediate persistent conference billing issues, reducing customer impact by 99%.

• Handpicked by peers for Pinnacle Award multiple years in a row, highlighting steadfast integrity, perseverance, and customer focus.

Education and Credentials

Bachelor of Arts in Linguistics – Translation, Business & Economics University of Montréal, Montréal, QC Certifications

Business Analysis, Requirements Definition, and Testing Techniques, Tom Hathaway Certified Scrum Master (CSM) and Product Owner (CPO), Agile University Agile Leadership, Christopher Avery

Professional Development: Various Facilitation and Management training (PMI, SDLC, Rational Rose, Agile coaching, etc.)

Languages: English (Fluent), French (Fluent - mother tongue), Italian (Intermediate)

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