Cori Ross

Phone: (***) ***- ****

E-mail: adli6o@r.postjobfree.com

Professional Experience

Rhino’s Hometown Pub/The Richland Pub Richland & Plainwell, MI Server Dec 2011- October 2014

• Providing excellent customer service

• Handling cash as well as credit card transactions; making change for customers

• Maintaining up to date product knowledge as to always be sure to give my guests everything they need to know about what they may order as well as answer any questions they may have

• Ability to up-sell whenever possible

• Light cleaning and stocking of the front of the house

• Responsible for training new service staff

• Trained and operate Digital Dining Experience

• Responsibility of maintaining all licensing and other documentation up to state code

• Handle customer complaints to ensure customer satisfaction. Shakespeare’s Pub Kalamazoo, MI

Server Nov 2008- Dec 2010

• Provided superior customer service

• Maintained extensive draught knowledge as taps rotated daily

• Light cleaning duties such as vacuuming, bussing tables, sweeping, etc

• Stocking supplies

• Operated Aloha computer systems

• Handled customer complaints, maintained extremely intoxicated crowds, ensured customer satisfaction

Croyden Avenue School/Woodsedge Learning Center Kalamazoo, MI Paraprofessonal Aug 2007- Jan 2011

• Assisting and supporting teacher in planning, scheduling, instructions, activities, outings, etc on a daily basis

• Cared for students physical and emotional health

• Helped students with eating, personal hygiene, and going to the bathroom while always reenforcing positivity and confidence

• Provided a safe environment for students

• Reenforce learning by working with individual students

• Maintain students progress report in the schools database

• Confer with parents regarding students’ progress To whom it may concern,

My past experience has prepared me in working well as a team but also working well independently. My experience in the restaurant industry has taught me many things from customer service standards and my time working at the school has taught me compassion and patience which I believe to be important in any aspect of life. I’m very fluent with different operating systems as I have worked with both PC’s and Macs. Currently I feel most comfortable using programs such as Microsoft Word, Pages, Email, PowerPoint, and any social media outlets. I have flourished in fast paced, high stress, environments and for many years I have always had the unique quality to always maintain a steady mindset. I love to learn and will always be willing to help out anywhere I can and when I am needed. Working in a bar for many years, I am resilient and have the confidence and desire to work with people with varying attitudes and behavior and would make a great asset within your company. Recently, I have began taking classes again and have been reminded of my love and confidence in typing. It would be a thrill to be able to caption lectures, television programs, etc. I believe this type of position would be something I would flourish in for years to come. Sincerely,

Cori Ross

References:

Brooke Pearson

Jessica Schauer

Andrew Pearson

References

Paul Diaz: Friend 269-***-****

Chris Madill: Co-worker 269-***-****

Jessica Schuaer; Friend 269-***-****

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