SUMMARY

I am a positive, high-energy and passionate communications professional with a record of successfully working in tourism and hospitality. I would like to work for a progressive company that will use my skills and experience in Public Relations, Media Relations, Digital Marketing and other Marketing activities such as Event Marketing and securing sponsorships. I am aware the company I will work for is a business and financial goals must be met while pleasing and satisfying customers. At 16 years of age, I started working selling merchandise to tourists from Cruise Ships that landed at Port Cozumel. I have experience in sales of hotels and resorts. I have worked as a hostess for a 5-Diamond hotel resort, welcoming guests and familiarizing them with the resort/hotel’s facilities and restaurants. I have worked in an agency that focused on transportation services for tourists, serving as a customer service representative helping customers with reservations, solving problems with their services and scheduling tours. I was a sales person for the Unlimited Vacation Club (UVC) showcasing resorts to potential guests. Also, at a UVC call center, I supervised incoming and outgoing calls to check for quality. I have references from my previous employers who would be glad to attest to my commitment to meeting business goals as well as my strong work ethic. EMPLOYMENT HISTORY

Unlimited Vacation Club JUN 2019 – SEPT 2020 SALES REPRESENTATIVE CANCÚN, MX

• Sold vacation time shares to qualified customers, scheduled their resort time period, designated the unit level and the number of people who would attend on each visit.

• During the sales process, became familiar with clients, learned their vacations preferences and secured their personal information.

• Showcased to potential customers the amenities and services of the resort, while explaining what their next vacations could be like if they joined the vacation club.

• Built and maintained relationships with UVC clients who bought time shares. Reference: Jessica Ruiz, Manager +011-**-**-**** 8028

adlhyv@r.postjobfree.com

Global Bureau Services (UVC Call Center) OCT 2018 – MAY 2019 QUEUE MONITOR CANCÚN, MX

• Assigned the call error reports to the appropriate department for handling.

• Supervised incoming and outgoing calls from prospective and UVC members for high quality assistance.

• Assigned tickets with respective Support Engineers according to required skills sets.

• Followed up on all trouble reports to assure they were handled appropriately and closed.

• Assigned out-of-scope reports to the Service Desk and/or Other Teams for handling.

• Created daily reported of trouble incidents for managers.

• Consulted with Team Leader on shift for taking action on troubled reports. Reference: Melissa Reyes, Department Manager +011 809-***-**** adlhyv@r.postjobfree.com USA Transfers FEB 2018 – SEPT 2018 CUSTOMER SERVICE REPRESENTATIVE CANCÚN, MX

• Handled customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information.

• Ensured every customer was satisfied with their experience with the transportation company, its products and services.

• Managed the process of selling transportation services from the airport to their hotel and back, as well as selling tourist activities.

• Charged the cost of the service by phone call or online. Reference: Sarahi Chimal, Human Resources Manager +011-**-***-*** 8291 adlhyv@r.postjobfree.com Palace Resorts – Le Blanc Hotel OCT 2017 – FEB 2018 HOSTESS CANCÚN, MX

• Welcomed guests in a warm and friendly manner.

• Ascertained their dining/lodging needs.

• Seated guests and managed the seating chart.

• Monitored restaurant activity to determine seating and dining flow.

• Responded to guest inquiries and requests in a timely, friendly, and efficient manner.

• Received weekly training from a 5-Diamond resort professional or manager on hospitality protocol.

• Managed operations with an Ipad, using a specific software for hostesses and servers. Reference: Fernanda Carrillo, E Concierge/Social Media +011-**-***-*** 7047 adlhyv@r.postjobfree.com Official Ticket Center SEPT 2016 – OCT 2017 SALES REPRESENTATIVE CANCÚN, MX

• Sold tickets for admission to entertainment activities or tours in the Quintana Roo area to individuals and group travelers that stayed in the Casa Maya resort where I had an office.

• Offered advice on destinations and places to visit in the Riviera Maya and Cancún areas, planning trip and tour itineraries, and making travel arrangements for clients as well as pick up arrangments at the resort.

• Performed all the sales work, informing customers about tours that I thought they would like. The intention was to keep the tourists entertained with an array of tours, excursions, shows and other tourists activities.

• Used Microsoft Excel to register and store all tourist information and to track all bookings and reservations. Reference: Ximena Gomez, Supervisor +011-**-*-***-*** 4503 adlhyv@r.postjobfree.com EDUCATION

Bachelor’s Degree in Languages and Public Relations Universidad of La Salle, Cancún, Mexico 2019

+011-**-***-*** 2201

High School Diploma Colegio de Bachilleres, Cozumel, Quintana Roo, MX 2015 SKILLS

Operate PC/MAC Computers/Ipads Knowledge of Microsoft Office Suite Knowledge of Hotel Management Software Proficient in English, Spanish Knowledge of French and German Andrea Diaz

COMMUNICATIONS PROFESSIONAL

210-***-**** 7834 Broadway Street, San Antonio, TX 78209 adlhyv@r.postjobfree.com

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