Customer Service Safety

CAREER OBJECTIVE

To pursue a challenging career, where I can utilize my experience and education to grow as a person and merge my goals and targets with my organization. To be given an opportunity where I can effectively utilize my expertise for strategically develops and enhances client satisfaction. CAREER HIGHLIGHTS

CURRENTLY WORKING AS A SITE SUPERVISOR IN ETIHAD INTERNATIONAL HOSPITALITY at PRESIDENTIAL PALACE PROJECT. (QASR AL WATAN) SINCE JANUARY 2019.

Soft Service Superintendent (April 2018 to November 2018) in Emrill Company LLC. at Meraas Holding Project in Dubai.

Senior Soft service Supervisor (August 2016 up to April 2018) in Emrill Company LLC. At Etihad Airways

(Abu Dhabi UAE.)

HOUSEKEEPING SUPERVISOR (November 2013 up to August 2016) in Emrill company LLC. at World trade Centre and Burj Mohamed bin Rashid tower the tallest in Abu Dhabi (Abu Dhabi) UAE. AREA OF EXPERTISE

Well knowledge about Health & safety environments

Sound knowledge in MS office, Advance Excel and having good reporting skills

Proficient in Soft Facility Management Division

Ability to work with a team to achieve and exceed soft Service targets

Facilitate International events in good order

Expertise in preopening / Mobilization

DUTIES / RESPONSIBILITIES

Conduct daily briefings in operations, safety awareness & coordinated team to perform tasks of cleaning & maintaining all area to create a conducive working space & environment for everyone.

Planning work schedules and staff allocation to maintain the cleaning standard.

Monitoring the proper handling of Chemical, Materials, Machinery and Waste disposal.

Scheduled staffs according to projected staffing requirements and assigning them tasks as planned.

Continuous follow up with the concerned Team Leader and Supervisor for the job completion and update to the client and concerned.

Good Housekeeping knowledge in Hospitality and Facilities

Customer service with strong communication skills

Strong knowledge about Property Management, Health care/Hospitality, infection control, waste management’s etc.

Cost control and Time managements skills

MANOJ RAI

Mobile: +971*********

Mobile: +971*********

E-mail: adlhyf@r.postjobfree.com

Preparing monthly Report, maintaining site staff duty roster, daily attendance, sick, absenteeism etc.

Ensure the services delivered up to the client complacency.

Ensure KPI’s/ SLA’s are met according to the contract.

Ensure staff welfare up to the mark.

Arrange necessary internal and external training to all the staff members / Team Leader/ supervisors.

Coordinate with HSEQ team and make sure health and safety standards are maintained.

Planning /scheduling cleaning activities in line with the PPM.

Reviewing and approving consumable requisitions in line with the budget.

Through training, ensure cleaning is carried out in line with Company safety standards and associated risk assessments, COSHH and PPE requirements.

Recognize the need for training, assist in the development and implementation of ongoing training for employees.

Responsible in maintaining a high standard of Cleaning throughout the Facility and Development and Customer liaison.

To delegate duties and responsibilities to the Team Leader & Supervisor and make follow ups to ensure the activities are done in a well satisfying state to the clients.

Coordinated the waste Management collection trackers and on monthly Basis, made Reports to be submitted to the client through the Line Managers.

Make Vacation Plan/Leave for all staffs accordingly and arrange relievers on timely without affecting operations.

Responsible for maintaining facility records with transparency and make sure they are securely intact in an accurate manner and in accordance with the policies and regulatory requirements of the administrative department.

Communication and respond our clients required jobs via mail and record through FSI by log and close.

Forward and follow-up to subcontractor regarding their jobs and service reports.

Collecting job request from the clients/tenant and dispatching the same to concern department and follow-up the same.

Maintaining and organizing orderly filing system of all hard and soft copies of documentations.

Assisting the operations manager in day today activities.

Co coordinating with outsourced high-level glass cleaning company as per the client requirements.

Communicate with management, multinational staffs, suppliers and customers to ensure a pleasant work environment.

STRENGTH / KEY SKILLS

Positive attitude, Hardworking and ability to work under pressure.

Ability to reach goals.

Leadership quality.

Setting goals and objectives for individuals and team. EDUCATION / COURSE

High School Level Passed (10+2) from Deport English Boarding School Dharan, Nepal

Advanced Excel full course Completed from Time Training Centre (Abu Dhabi) UAE

Financial Accounting course Completed from Time Training Centre (Abu Dhabi) UAE.

HK Equipment operational use and caring for them (Taski, Intercare Brands)

HK-Basic BICS Training modules though not satisfied due to contract limitation.

Superb decision-making skills.

Promoting good work practices.

Able to build a positive relationship with the clients and the colleagues.

Management skill.

Able to introduce new processes to the team and organization.

Calmly responding to accident and emergency situations.

Basic Firefighting training. - attained Certificate of completion in Fire warden Training from Gulf test safety consultancies Institute.

Attained a Supervisory IOSH safety training by Euro link Safety (Abu Dhabi) UAE. TRAINING / CERTIFICATE

HK- BICS Training modules 10 Modules Completed.

Al baric prototecinica Benz LS petrol Operated high pressure.

Tennant-model T20 ride on scrubber drier.

Taski Swingo 5000,4000 and Stand on scrubber Machine.

MFC Color Coding Training by Diversey.

Club Car Training by First International.

PERSONAL INFORMATION

Nationality : Nepali

Passport No : 09335924

Date of Birth :28-01-1990

Date of Issue : 29-11-2015

Date of Expiry : 28-11-2025

Visa Status : Unlimited

DECLARATION

I certify that the above are true and correct to the best of my knowledge and ability if given a chance to serve you I assure you that I will execute my duties for the total satisfaction of the board of trustee for the achievable goals of the company.

Manoj Rai

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