Objective: To apply for Director of Information Management - Hospital IT Director, the position responsible for providing technical leadership and direction, as well as project management for the installation and maintenance of a stable desktop hardware and software environment. Installs, modifies, and repairs personal computer hardware and software. Project management liaison for Information Systems.

Experience

Production Support Engineer, Ithaca College November 2000 – Oct 2019

Ithaca College, Ithaca, New York

●Maintain a general understanding of the Ithaca College computing systems, application software products, network and computing environments.

●Maintain an in-depth knowledge of the workstation hardware and peripheral equipment used at the department level.

●Provide telephone support for client inquiries and problems by investigating, troubleshooting and responding in a timely fashion.

●Coordinate troubleshooting activities with other ITS areas for problem resolutions.

●Set up, evaluate, and test desktop hardware and software for departmental use.

●Install, connect and test departmental systems.

●Carry out on-site maintenance plan and periodic maintenance of equipment.

●Assist in the evaluating of new equipment and service alternatives and implement new service programs when directed.

●Assist in updating documentation and inventory of departmental equipment, departmental configurations and user profiles.

●Maintain inventory for Technology Renewal and responsible for the return of leased equipment.

System Support Analyst, Cayuga Medical Center November 2000 – Present

Ithaca, New York

●Implement computer system requirements by defining and analyzing system problems, design and test standards and solutions.

●Define application problems by conferring with clients; evaluate procedures and processes.

●Develop solutions by preparing and evaluating alternative workflow solutions.

●Control solutions by establishing specifications and coordinating production with programmers.

●Validate results by testing programs.

●Ensure operation by training client personnel and providing support.

●Provide reference by writing documentation.

●Accomplish information systems and organization mission by completing related results as needed.

●Maintain a general understanding of the Cayuga Medical Center computing systems, application software products, network and computing environments.

●Maintain an in-depth knowledge of the workstation hardware and peripheral equipment used at the department level.

●Provide telephone support for client inquiries and problems by investigating, troubleshooting and responding in a timely fashion.

●Coordinate troubleshooting activities with other ITS areas for problem resolutions.

●Set up, evaluate, and test desktop hardware and software for departmental use.

●Install, connect and test departmental systems.

●Carry out on-site maintenance plan and periodic maintenance of equipment.

●Assist in the evaluating of new equipment and service alternatives, and implement new service programs when directed.

●Assist in updating documentation and inventory of departmental equipment, departmental configurations and user profiles.

●Work in AD to setup users and OU’s as well as correct the bad passwords

●Install printers and scanners as well as install them on a server and make sure everyone can print to them.

Education

Computer Science, Associates in Applied Science August 1994 – December 1996

Tompkins Cortland Community College, Dryden, New York

Specialized in Human Interface Design and Computer Networking areas. Contributed to team projects, to create simulated real-world applications. Programmed in Cobol, C++, and Java.

Business Information Systems, Bachelor's degree August 2015 – December 2017

Empire State College, Ithaca, New York

Specialized in Project Management and in the design of computer networking systems. Contributed to team projects, to create simulated real-world applications.

Skills

MS Office Suite HTML/XHTML

Java JavaScript SQL

AIX/Linux/UNIX Windows Vista/XP

Apple OS

O365 Cert

Yellow Belt Sigma

Certifications

Dell Certified Tech

A+ certification

ACTIVITIES & AWARDS

Retiree of United States Air Force, 1986-2007

Volunteer Coach in youth sports such as football, softball, and wrestling 2004 - 2019

Assistant Coach for Ithaca College Women's Softball 2006 - 2019

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