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Customer Service Quality Engineer

Location:
Fort Wayne, IN, 46804
Posted:
April 07, 2021

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Resume:

Kevin Robert Kensinger

**** ***** ***** *****

Fort Wayne, IN 46804

Day Phone: 260-***-****

Email: adlhws@r.postjobfree.com

OBJECTIVE: To prepare individual and small business income tax returns. Management consultant with Grant Thornton, Coopers & Lybrand, and Peat, Marwick, Mitchell and EMG focusing on operations improvement, quality improvement, and enterprise software systems installations. Clients include Kellogg’s, Keebler, Weyerhaeuser, vtech, Saint Gobain, Therma Tru Doors, Grady-White, Haynes International, Ralston-Purina, Weaver Popcorn, and Carrier.

Equity Management Group 5/2000 to Present Fort Wayne, IN

Management Consultant focusing on Quality Improvement Systems, Lean Manufacturing, and Supply Chain Synchronization. Designed distribution center using lean principles, resulting in 67% reduction in warehousing labor costs.

Counsel Active duty, Reserve and National Guard Soldiers, Marines, Airmen, and Sailors on personal financial matters including federal and state income taxes, retirement planning, 401(k), family budgeting, credit repair, car buying, home buying, and college student loan planning.

Serve as TurboTax Live counselor, responding to all TurboTax and QuickBooks questions from users throughout the USA.

Serve as investment advisor representative serving people nearing retirement or already retired, educating them on annuities, life insurance, IRA, and market investing.

Adapted Lean Principles training to office workflows focusing on the revenue generating process (inquiry to cash), disbursement processing, and new product development for various clients. One project resulted over $1MM annual savings.

Designed and implemented monthly Sales and Operations Planning cycle for a restaurant OEM, bakery OEM and a clothing retailer, resulting in significant reductions in inventory and improved customer fill rates.

Conducted Six Sigma Black Belt training covering the entire ASQ Black Belt Body of Knowledge and monitored Black Belt candidates through the completion of their initial projects.

Conducted Lean Principles training including continuous flow, cell design, rapid changeover, 5S, and standard work for various clients in distribution, food processing, steel manufacturing, defense systems, door manufacturing, boat manufacturing, and plastics processing.

Seyfert Foods 11/1995 to 5/2000 Fort Wayne, IN

Plant Manager and Director of Quality

Turnaround team member responsible for all aspects of production, distribution and maintenance for a regional snack food manufacturer.

Planned and executed key performance indicators improvements plan that included over 650 specific actions covering customer service, product quality, HACCP and safety, material yield, process reliability, labor productivity and inventory management.

Developed and implemented comprehensive HACCP and sanitation program for nine processing lines to include portable biological testing system that measured food contact surfaces cleanliness as a variable.

Developed HACCP and GMP audit system for all process lines that demonstrated adherent to P&G contract manufacturer requirements.

Developed, implemented and controlled flexible packaging suppliers stock replenishment program, reduced ink and film changeovers that resulted in 22% price reduction.

Developed comprehensive SPC control charting and Pareto Analysis system for key product quality characteristics in eight product lines.

Developed integrated production and distribution strategy to manage over 180 finished goods in located at seven distribution centers. The JIT pull system reduced finished goods by 51%. Simplified raw material procurement system for over 500 items, eliminating out-of-stock and expediting

Grant Thornton 6/1994 to 11/1995 Cincinnati, OH

Assisted clients in numerous software systems selection projects, including the development of functional specifications, data conversion, and integration to existing systems, developing Requests For Proposals, coordination with vendors, developing demonstration scenarios, evaluation of finalists and development of implementation plans. Designed and implemented kanban pull systems for raw materials, eliminating stockouts and reducing inventories by 43%. Industries included steel processing, chemical processing, food processing, textile equipment manufacturing, plastics processing and distribution, and conveyor equipment manufacturing

Mullinix Packaging 6/1993 to 5/1994 Fort Wayne, IN

Director of Quality

Developed and implemented comprehensive operations improvement plans that included process flow analysis, Deming-oriented process improvement teams, yield loss analysis, equipment reliability improvements, designed experiments, activity-based cost analysis, constraint analysis, and unscheduled downtime analysis

Developed and implemented mold spore testing procedures for a printed yogurt tub.

Developed and sustained a gage R&R system to assure that QA technicians, thermoforming operators, myself, and customers made the same go/no go decisions on key attribute quality characteristics.

Identified HACCP critical control points and developed FMEA controls to minimize the risks.

Conducted numerous DOE to determine optimal printing characteristic for printed tubs, to determine optimal settings at startup for thermoforming and extruding equipment, and to optimize sidewall thickness variation.

Coopers & Lybrand 6/1991 to 7/1993 Fort Wayne, IN

Consultant

Trained and facilitated over 170 Continuous Improvement Teams and Cross Functional Breakthrough Teams which focused on improving yield and customer satisfaction in various industries. Industries include food processing, specialty alloy manufacturing, phone distribution, and plastics processing.

Fulfillment Corporation of America 4/1987 to 6/1991 Marion, OH

Director of Industrial Management

Led a computer service bureau that supports the magazine industry through the Software Development Life Cycle resulting in the selection and implementation of a MRP manufacturing control system. Development steps included determining needs and requirements, analyzing development options, developing cost/benefit analysis, presenting concept and gaining approval, implementation and support

Adjunct Professor 8/2000 to Present Fort Wayne, IN

Professor teaching undergraduate and graduate courses for Indiana Tech, Indiana Wesleyan University, and Indiana University – Purdue University Fort Wayne, and Ivy Tech in financial accounting, OHSA and Safety, managerial accounting, computer science, e-commerce, statistics, financial management, computer sciences, ProModel process simulation, TQM, lean manufacturing, project management, operations strategy and economics.

Taught 10-hour and 40-hour OHSA and Safety certification courses Received “Outstanding Instructor Award” for the 2000-2001 school year.

Lincoln Financial Group 9/2008 to 9/2012 Fort Wayne, IN

Continuous Improvement Consultant leading numerous project teams through the DMAIC Six Sigma methodology. Analyzed three years of phone call contacts to a call center, totaling over 20,000,000 calls. Analysis identified simple changes to the automated call system could provide automated status to callers, eliminating 72% of the calls handled by customer service representatives. Designed a product fulfillment center layout which incorporated lean manufacturing principles. The cell layout design resulted in 47% space reduction and a 37% labor reduction.

Lieutenant Colonel 5/2004 to 8/2008 Indianapolis, IN

Served as Personnel Officer, 8th U.S Army CONUS. Advised Commander on all personnel and administrative matters for our 342 Soldier unit with detachments in Indianapolis, Detroit, and Columbus. Served as Deputy Personnel Officer in key Joint Chiefs of Staff Exercises in Korea. Retired from U.S. Army Reserves in 2008. Commanded Personnel Services Battalion during OPERATION IRAQI FREEDOM 05-06. Our battalion of 326 Soldiers provided essential personnel services and postal operations to over 30,000 Soldiers, Sailors, Airmen, Marines and contractors on 17 Forward Operating

Bases throughout central and northern Iraq.

Education and Certifications

MS in Computer Information Systems, Boston University

BS in Industrial Management, Purdue University

Certified Six Sigma Black Belt (by the American Society for Quality)

Certified Public Accountant (CPA) Ohio and Indiana

Certified in Production and Inventory Management (CPIM)

Certified Quality Engineer (CQE)

Certified Quality Auditor (CQA)

Certified Data Processor (CDP)

Retirement Income Certified Professional (RICP)

Certified Financial Professional (CFP)

HR Block Tax Specialist Assessment (completed August 2020)

Snow Chartered Federal Employee Benefits Counselor (ChFEBC)

Certified Financial Educator (CFED)

Certified Financial Education Instructor (CFEI)

Ramsey Solutions' Master Financial Counselor



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