Curriculum Vitae

Of

Trevor Mandri

PERSONAL DETAILS

FIRST NAME : Trevor

SURNAME : Mandri

ADDRESS : ** ********* *****

Sunford

Phoenix

4068

TELEPHONE : 074-***-**** / 079-***-****

DATE OF BIRTH : 13 December 1983

NATIONALITY : South African

MAIN LANGUAGE : English

HEALTH : Excellent

DRIVERS LICENCE : Code 10

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : Earlington Secondary

HIGHEST STANDARD COMPLETED : Matric

MATRIC SUBJECTS : English, Afrikaans, Mathematics,

: Geography, Biology, Woodwork

(Computer literate)

EXTRA-CURRICULAR ACTIVITIES : Represented the School in Athletics

: Involved in Church and other initiatives

EMPLOYMENT HISTORY

1. NAME OF EMPLOYER : ACCS (UK)

JOB DESCRIPTION : Team Manager (Responsible for a team of 12

Agents, Attendance, figures, Stats, Warnings,

Disciplinary hearings, complaints, coaching,

Training & development etc.)

DURATION OF EMPLOYMENT : 06/11/2018-15/05/2020

REASONS FOR LEAVING : Currently employed.

2. NAME OF EMPLOYER : iSON BPO (Local)

JOB DESCRIPTION : Assistant Manager (Campaign Manager)

Responsible for a team of 10 team leaders,200 agents on shift, attendance, figures, stats, warnings, payroll, payroll queries, escalations, client calls, disciplinary hearings, complaints,

Training & development, rosters, BOS requirements, planning etc.)

DURATION OF EMPLOYMENT : 06/11/2018-15/05/2020

REASONS FOR LEAVING : Retrenched

3. NAME OF EMPLOYER : Ignition (American)

JOB DESCRIPTION : Agent (Responsible to service inbound customers

for a Mobile company called Sprint. Completed

the full training than resigned for better

opportunities.

DURATION OF EMPLOYMENT : 05/10/2018-05/11/2018

REASONS FOR LEAVING : Resigned

4. NAME OF EMPLOYER : 1st Call Group (Australian)

JOB DESCRIPTION : Team Manager (Responsible for a team of 15

Agents, Attendance, figures, Stats, Warnings,

Disciplinary hearings, complaints, coaching,

Training & development etc.)

DURATION OF EMPLOYMENT : 2017-2018

REASONS FOR LEAVING : Contract expired

5. NAME OF EMPLOYER : Call Centre International

JOB DESCRIPTION : Team Manager (Responsible for a team of 15

Agents, Attendance, figures, Stats, Warnings,

Disciplinary hearings, complaints, coaching,

Training & development etc.)

DURATION OF EMPLOYMENT : 2013-2017

REASONS FOR LEAVING : Better opportunities

6. NAME OF EMPLOYER : i-Talk Call Centre Solution

JOB DESCRIPTION : Senior Team Manager (Responsible for the whole

Mobile department {Vodacom, Mtn & Cellc} Interviews, Training, Development, Examination,

Overseeing the learning bank, Attendance, Figures, Stats, Reports, Warnings, Complaints,

Meetings etc.)

DURATION OF EMPLOYMENT : 2012-08-14 to 2012 -11-18.

REASONS FOR LEAVING : 3 months contract ended.

7. NAME OF EMPLOYER : Call Centre International

JOB DESCRIPTION : Team Manager (Responsible for a team of 15

Agents, Attendance, figures, Stats, Warnings,

Disciplinary hearings, complaints etc)

DURATION OF EMPLOYMENT : 2009-2012

REASONS FOR LEAVING : Relocated to Gauteng

8. NAME OF EMPLOYER : Stedone Civils

JOB DESCRIPTION : Technician (Inspecting new constructed houses

In different sectors)

DURATION OF EMPLOYMENT : 2008-2009

REASONS FOR LEAVING : Contract ended

9. NAME OF EMPLOYER : Pharmed Pharmaceuticals

JOB DESCRIPTION : Dispatch clerk (Responsible for capturing and

Dispatching of medication)

DURATION OF EMPLOYMENT : 2006-2008

REASON FOR LEAVING : Casual employment

10. NAME OF EMPLOYER : Julian’s Celltech

JOB DESCRIPTION : Junior Manager, (Opening and closing

Of store, sales and client liaison)

DURATION OF EMPLOYMENT : 2004-2006

REASONS FOR LEAVING : Company closed.

ADDITIONAL WORK

11. NAME OF EMPLOYER : Creative Video’s & Photography

JOB DESCRIPTION : Operating of video and photography equipment

(Done on a weekend basis)

DURATION OF EMPLOYMENT : 2003 to current day.

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