Support Office Staff
Resume:
Irving, Texas *****
******.********@*****.***
Jessie Cooper-Sledge, LPN
Epic Consultant
EDUCATION
Brown Mackie College, Akron, Ohio Completion Date: May 2010
Licensed Practical Nursing Program with IV Certification
Experience:
Epic Helpdesk Analyst
Mar 2020- Present
Respond to the physician issues and incidents regarding the Clinical aspects of The Epic Suite.
Receive, analyze and process The Epic Application requests submitted via email,
web, and over the phone remotely. Track and add the appropriate comments to,
and close or escalate the incident tickets and related issues in a timely manner.
Area(s): Clinical
EPIC SUPPORT
Hackensack Meridian Hospital May 2019 - June 2019
Provided Elbow support to HB, PB and coding Staff
Area(s): Ambulatory
Mayco Clinic September 2018 - October 2018
Teir I Clindoc Trainer
Mary Washington May 2018 - June 2018
Provided PB support to SBO staff
Area(s): Rev Cycle
UC Irvine November 2017 – November 2017
Call Center Support
Area(s): All modules of epic
Thomas Jefferson University Hospital November 2016 – April 2017
Provided Cadence support to Front Desk staff
Area(s): Scheduling and Reporting for managers
Self Regional Healthcare September – October 2016
Provided PB support to SBO staff
Area(s): Rev Cycle
Hackensack Medical July 2016 – August 2016
Provided PB support to SBO staff
Area(s): Rev Cycle
Montefiore January 2016 – February 2016
Provided Elbow Support to Physicians and Nurses – CPOE/ClinDoc June 2016 – June 2016
Area(s): Medical Surgical Oncology
Integris Health November 2015 –December 2015
Provided PB support to SBO staff
Area(s): Rev Cycle April 2016 – May 2016
South Coast Health Systems March 2015 –April 2015
Provided PB support to SBO staff
Area(s): Rev Cycle
Greenville Health Systems June 2015 -June 2015
Provided Elbow support to HB and coding Staff
Area(s): Ambulatory Pilot Sites
Memorial Health May 2015 –May 2015
Provided Elbow support to PB and coding office staff
Area(s): Ambulatory
South Coast March 2015 –April 2015
Provided Elbow support to PB billing and coding office staff
Area(s): Ambulatory
Morristown Cardiology Associates Feb 2015 – March 2015
Provided Elbow support to Physicians – CPOE/Clindoc
Area(s): Ambulatory
Alegent Health Systems June 2014 – July 2014
Provided Elbow Support to Physicians and Nurses – CPOE/ClinDoc
Area(s): Medical Surgical Oncology
St. Francis Health System May 2014
Provided Elbow Support to Nurses and Physicians – CPOE/ClinDoc
Area(s): Urgent Care/Ambulatory
UNC Hospital April 2014
Team Lead: Provided supervision for Elbow support staff to Nurses and
Physicians – CPOE/ClinDoc also management of logistics and off boarding.
Area(s): Inpatient/Outpatient/Surgical
Duke University Feb 2014 – March 2014
Nurse Auditor Team Lead: Provided supervision for nurse auditing team in validation
of patient charts by assuring that all itemized charges were supported
by the correct clinical documentation. Areas supported were HOD’s, Inpatient
and Outpatient departments. Data compiled for administrative reporting included
but was not limited to, missing charges,incorrect charges and missing or incorrect
documentation. This charge validation exercise was successful in helping to prevent
the loss of revenue during the implementation cycle.
NURSING EXPERIENCE
Montefiore Home Cleveland, Ohio May 2012-Current
LPN/PRN
Specialize in chronic disease management
•Worked in both medical and surgical areas
•Served on the Safety Committee to help refine unit policies and procedures in the areas of safety methods, discharge planning, and documentation.
•Served as preceptor and mentor to new nurses.
HCR Manorcare Mayfield Cleveland, Ohio Feb 2006-July 2007
STNA
•Assisted resident with activities of daily living
•Transported and escorted residents to different activities including doctor appointments and meals
•Maintained daily records and documented overall health
•Updated vital signs and informed nurse of any changes. Performed light housekeeping
International Preparatory School Cleveland, Ohio Oct 2004-Nov 2005
Director
•Managed and oversaw the start of the Carpentry program.
•Monitored building and safety codes to ensure state regulations were met
•Interviewed instructors according to The State Board of Education guidelines
Life Skill Center of Cleveland Cleveland, Ohio July 2001-March2004
Vocational Assistant
•Worked with Teachers and Teacher Assistants to collect data vital to monthly vocational departmental reports necessary for funding
Proctored life skills classes, scheduled Career Speakers, maintained student record base required by the State Department of Education
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