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Support Office Staff

Location:
Lakeland, FL
Posted:
April 07, 2021

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Resume:

**** *. ****** **** ** #****

Irving, Texas *****

216-***-****

adlhs9@r.postjobfree.com

Jessie Cooper-Sledge, LPN

Epic Consultant

EDUCATION

Brown Mackie College, Akron, Ohio Completion Date: May 2010

Licensed Practical Nursing Program with IV Certification

Experience:

Epic Helpdesk Analyst

Mar 2020- Present

Respond to the physician issues and incidents regarding the Clinical aspects of The Epic Suite.

Receive, analyze and process The Epic Application requests submitted via email,

web, and over the phone remotely. Track and add the appropriate comments to,

and close or escalate the incident tickets and related issues in a timely manner.

Area(s): Clinical

EPIC SUPPORT

Hackensack Meridian Hospital May 2019 - June 2019

Provided Elbow support to HB, PB and coding Staff

Area(s): Ambulatory

Mayco Clinic September 2018 - October 2018

Teir I Clindoc Trainer

Mary Washington May 2018 - June 2018

Provided PB support to SBO staff

Area(s): Rev Cycle

UC Irvine November 2017 – November 2017

Call Center Support

Area(s): All modules of epic

Thomas Jefferson University Hospital November 2016 – April 2017

Provided Cadence support to Front Desk staff

Area(s): Scheduling and Reporting for managers

Self Regional Healthcare September – October 2016

Provided PB support to SBO staff

Area(s): Rev Cycle

Hackensack Medical July 2016 – August 2016

Provided PB support to SBO staff

Area(s): Rev Cycle

Montefiore January 2016 – February 2016

Provided Elbow Support to Physicians and Nurses – CPOE/ClinDoc June 2016 – June 2016

Area(s): Medical Surgical Oncology

Integris Health November 2015 –December 2015

Provided PB support to SBO staff

Area(s): Rev Cycle April 2016 – May 2016

South Coast Health Systems March 2015 –April 2015

Provided PB support to SBO staff

Area(s): Rev Cycle

Greenville Health Systems June 2015 -June 2015

Provided Elbow support to HB and coding Staff

Area(s): Ambulatory Pilot Sites

Memorial Health May 2015 –May 2015

Provided Elbow support to PB and coding office staff

Area(s): Ambulatory

South Coast March 2015 –April 2015

Provided Elbow support to PB billing and coding office staff

Area(s): Ambulatory

Morristown Cardiology Associates Feb 2015 – March 2015

Provided Elbow support to Physicians – CPOE/Clindoc

Area(s): Ambulatory

Alegent Health Systems June 2014 – July 2014

Provided Elbow Support to Physicians and Nurses – CPOE/ClinDoc

Area(s): Medical Surgical Oncology

St. Francis Health System May 2014

Provided Elbow Support to Nurses and Physicians – CPOE/ClinDoc

Area(s): Urgent Care/Ambulatory

UNC Hospital April 2014

Team Lead: Provided supervision for Elbow support staff to Nurses and

Physicians – CPOE/ClinDoc also management of logistics and off boarding.

Area(s): Inpatient/Outpatient/Surgical

Duke University Feb 2014 – March 2014

Nurse Auditor Team Lead: Provided supervision for nurse auditing team in validation

of patient charts by assuring that all itemized charges were supported

by the correct clinical documentation. Areas supported were HOD’s, Inpatient

and Outpatient departments. Data compiled for administrative reporting included

but was not limited to, missing charges,incorrect charges and missing or incorrect

documentation. This charge validation exercise was successful in helping to prevent

the loss of revenue during the implementation cycle.

NURSING EXPERIENCE

Montefiore Home Cleveland, Ohio May 2012-Current

LPN/PRN

Specialize in chronic disease management

•Worked in both medical and surgical areas

•Served on the Safety Committee to help refine unit policies and procedures in the areas of safety methods, discharge planning, and documentation.

•Served as preceptor and mentor to new nurses.

HCR Manorcare Mayfield Cleveland, Ohio Feb 2006-July 2007

STNA

•Assisted resident with activities of daily living

•Transported and escorted residents to different activities including doctor appointments and meals

•Maintained daily records and documented overall health

•Updated vital signs and informed nurse of any changes. Performed light housekeeping

International Preparatory School Cleveland, Ohio Oct 2004-Nov 2005

Director

•Managed and oversaw the start of the Carpentry program.

•Monitored building and safety codes to ensure state regulations were met

•Interviewed instructors according to The State Board of Education guidelines

Life Skill Center of Cleveland Cleveland, Ohio July 2001-March2004

Vocational Assistant

•Worked with Teachers and Teacher Assistants to collect data vital to monthly vocational departmental reports necessary for funding

Proctored life skills classes, scheduled Career Speakers, maintained student record base required by the State Department of Education



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