Amol Gupte

Permanent Address:

*-******* ****, ********* *****, Lane No. 3, Near Vanaz Engg, Paud Road, Kothrud, Pune – 411038

Mobile: +91-989*******

E-mail: adlhl8@r.postjobfree.com

Professional Summary:

Excellent communication skills.

Phenomenal teaching skills.

Experience in Video Editing.

Professional Voice-Over Artist.

Proficient in handling the client-front efficiently.

Hands-On experience in handling Operations. Handled SLA’s.

Extensive exposure in the Media industry.

Awards:

1.Golden Pixels Award 2019 - Post-Production Category (Organized by VEDA - Azam Campus, Pune).

2.Teacher Innovation Award 2019 (Organized by Sri Aurobindo Society - ZIIEI).

3.Won Photography competition organized by Suryadatta Group of Institutes.

4.Won Cooking competition organized by the Hotel Management Dept. (SCHMTT) of Suryadatta Group of Institutes.

Award Nominations:

1.Prime Time 7th Global Education Excellence Awards, 2019 - Best Faculty Award.

2.International Academic and Research Excellence Awards (IARE-2019) - Best Guru Award.

3.DK International Research Foundation faculty awards 2019 - Outstanding Achievement Award.

4.MTC Global Award - 2020 (Best Faculty Award).

Research Papers Published:

1.Communication Challenges for Animators: A Study.

2.Designing Your Animation Character.

3.Impact of Social Media in Primary & Secondary Education of a Student: A Study.

Software Proficiency: Adobe Premiere, Photoshop, Audition, Audacity.

Professional Experience:

Suryadatta Group of Institutes (Pune) Aug 2018 - Present

Asst. Professor (Animation Dept.)

My primary role in this college is to teach 7 subjects, namely; Foundation Art, Basics of Animation, Introduction to Mass Communication & Media Literacy, Production Process, Value Education, Digital Editing, and UI Design.

I am an active member of the Examination Committee.

Member of Criterion 6 (Governance, Leadership, and Management) for NAAC.

Member of Hygiene and Discipline Committee.

I am responsible for shooting and editing videos of various events which are organized by the college.

Contribute by giving Voice-Overs and editing them for films/events based on internal events and promotions.

Guiding the students for various extra projects apart from their academic assignments.

Guiding and supervising students for making short-films. I have also formed a club for "Short-Film Making" which is open to students of all the streams in our college.

Ramanora Global Pvt. Ltd. (Pune) Jan 2016 – July 2018

Account/Client Manager

My primary role in this organization was “Delivery of Projects”.

Handling the clients on a periodic basis right from Project Inception to End Delivery.

Coordinating with internal stake holders in order to get the projects completed in a timely manner.

I possess extensive exposure to various verticals such as Film Editing, Audio Recording (Voice-Overs), Animation, Graphic Designing, Web Development, Social Media, and Content Writing.

Whenever situation has demanded I have contributed extensively towards all the above mentioned fields myself. Hence, I have done Film Editing, Graphic Designing, Voice-Overs, and Content Writing.

MnM Kineta Infotech / Sim Infotech (Pune) Jun 2012 – Dec 2015

Delivery Lead

Markets n Markets (MnM) is a full service market research company and consulting firm that produces 400 high-level, strategically analyzed, full-length reports a year, tracking more than 10 industries. M&M plans to launch industry-wise and country-wise market tracker reports for all the verticals we track. This intelligence database comprising of about 60,000 reports a year, will form one of the world’s largest business intelligence resources worldwide.

Handling a team of 10 subordinate recruiters.

Managing the end-to-end recruitment process for multiple accounts.

Initiating and closing con calls with internal and external stake holders whenever required.

Working with Tier1 vendors such as OSI, Gengr Consulting, Tetratech, HirePower Personnel, etc.

Extensive experience in recruitment, relationship management and delivery management for international clients.

iPlace USA (Pune) May 2010 – May 2012

Recruiter

iPlace is a global recruiting company with headquarters in McLean, VA and an international recruiting center in Pune, India. They provide professionally managed sourcing and recruiting services for American recruiting organizations.

Worked as a full-time recruiter in a RPO model for a client named “Q Analysts”.

Managed recruiting process from requisition initiation to sourcing, to acceptance of offer and final placement for different employment status like W2, 1099, Corp-to-Corp by dealing with US Citizens, GC Holders, H1B, TN, EAD holders.

Worked on IT as well Non-IT requirements.

Direct interaction with the Account Manager on a daily basis.

Ventura India Pvt. Ltd. (Pune) Aug 2005 – Apr 2010

Team Leader – Operations (BCA Process)

Handled 14full-time advisors

Was responsible for handling calls on a daily basis. Calls included complaints, payments, orders, returns, and general queries.

Responsibilities also included back-office operations like processing e-mails and letters from customers.

Maintained a quality score of 100% and provided One Call Resolution on most of the complaint calls.

Achieved SLA’s, like 100% C-SAT, PCA (Percentage of Calls Answered) of 96%, minimum quality of 95%, and maintaining expected staff as per Forecast from the planning team.

Handled Customer Survey Defects, Link Selling and Up-Selling.

Achieved Retention target of 100% as per the Performance Matrix.

Maintained 99% E-SAT (Employee Satisfaction).

Handled and maintained Advisors Productivity.

Achieved and maintained team’s Average Quality and Accuracy Scores to 97% and above.

Wipro Spectramind, (Pune) Mar 2004 - Aug 2005

Team Coach / Subject Matter Expert – AT&T

Joined as a Customer Service Advisor for AT&T Migration Dept. Due to excellent performance I was made the Team Coach and SME.

Was responsible for handling calls from customers who wanted to migrate their phone service from TDMA to GSM. Maintained an AHT below 20 minutes which was the client SLA.

Monitoring of live calls and reporting to the Team Leader with individual feedback.

Conducted various team building activities.

Generated productivity report.

Conducted coaching programs for new advisors helping them with process updates.

Educational Qualifications:

Currently pursuing MBA - Marketing (Pune University). Expected to complete in 2021.

Bachelors of Commerce

AD3D+

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