ABUDU ADERINSOLA,

B.sc URP

House **, Adeniyi Oke Akiode Street, Ojodu, Lagos State, Nigeria

Phone no: 070********,

081********

E-mail – adlhk8@r.postjobfree.com

CAREER SUMMARY

A practicing Customer Service Representative with a modest but intense work experience in the area of customers service relations. I pride myself as a stand-out performer, who is flexible, adaptable and able to manage multiple priorities and tasks at the same time. I am a highly efficient, hardworking, ambitious, assertive, and self motivated individual with excellent communication, problem solving and conflict resolution skills who is able to work autonomously or as part of a team. I am passionate about developing long-term customer relationship which promotes organizational value.

BIO DATA

Gender: Female

Marital Status: Single

Date of Birth: October 6, 1992

Nationality: Nigerian

KEY COMPETENCIES AND MAJOR STRENGHTS

Strategic thinking ability & strong analytic skills;

Sound attention to finite details;

Excellent written and oral communication skills;

Ability to learn quickly;

Effective team player;

Customer relationship management;

Strong problem solving abilities;

Resilience/Ability to work under pressure with little or no supervision;

Good interpersonal relationship;

Ability to work effectively and efficiently with a computer and the internet;

Strategic planning and tactical evaluation;

Proven track record of achieving set targets and goals.

INSTITUTIONS ATTENDED & EDUCATIONAL QUALIFICATIONS

B.sc Urban & Regional Planning 2011 2016

University of Lagos, Akoka, Lagos (Second class Division)

Lagos state Model College Igbokuta – Ikorodu, Lagos 2007 2009

Senior School Certificate Examination (SSCE)

Ashdale College Ojodu, Lagos 2004 2007

Carol Nursery & primary school, Lagos 1996 2004

First school leaving certificate

PROFESSIONAL AND WORK EXPERIENCES

February 2020- Date

Bharti Airtel Limited

Position: KYC Compliance/Customer Service Officer

Responsibilities:

• Checked the quality of 900 KYC registrations cases daily for NCC KYC compliance.

• Generated data used in tracking fraudulent cases.

• Tracked fraudulent registration kits from the generated data.

• Provided daily / weekly / monthly report based on the data analysis.

• Coordinated the productivity of the team.

December 2019 – February 2020

Flaim (Outcess Nigeria Limited)

Position: Customer Service Representative

Responsibilities:

Receive Inbound calls from Flaim App customers;

Reply to customers complaints or enquires via mail;

Handle customers complaints or enquires via telephone;

Build more network of potential customers;

Effective use of Next Generation Unified Contact Centre(NGUCC) and Microsoft Excel to capture customers queries, feedbacks and VOC;

Provide customers with needed information and support;

Listening to customers complaints and concerns and working to resolve their issues;

Ensure customer satisfaction & provide professional customer support;

Work closely with Team leads, supervisors and call centre manager to ensure synergy and all time customer satisfaction.

May 2019 – December 2019

Multichoice Nigeria (Outcess Nigeria Limited)

Position: Customer Service Representative

Responsibilities:

Make Outbound calls to Multichoice Nigeria customers, up selling client’s products;

Handle customers complaints or enquires via telephone;

Listening to customers complaints and concerns and working to resolve their issues;

Customer’s management and close up deals;

Make recovery of churned customers, and customer retention for Multichoice Nigeria;

Effective use of dynamics CRM to capture customers queries, feedbacks and VOC;

Contributes to team effort by accomplishing related results as needed;

Ensure that customers are satisfied and understand messages passed across to them;

Ensure customer satisfaction & provide professional customer support;

Work closely with Team leads, supervisors and call centre manager to ensure synergy and all time customer satisfaction.

June 2018 – May 2019

Events Access Pro Ltd, Lagos, Nigeria

Position: Customer Care Representative

Responsibilities:

Resolving complaints and tending to clients questions;

Provide training to new representatitives;

Listening to clients complaints and concerns and working to resolve their issues;

Maintaining a positive, empathetic and professional attitude towards clients at all times ;

Responding promptly to clients inquires;

Communicating & coordinating with colleagues as necessary;

Providing feedback on the efficiency of the customer service process;

Ensure customer satisfaction & provide professional customer support;

Communicating with clients through various channels;

Developing superb judgments, diplomacy and tact when dealing with all clients;

Building sustainable relationships with leads to increase in revenue;

Process refunds and make suggestions regarding the purchase of products and services.

May 2017 – April 2018

Ministry of Physical Planning & Urban Development, Ikeja, Lagos

Position: Town Planning Assistant (NYSC)

Responsibilities:

Co-coordinating & general supervision of site work;

Liaising with other planners, surveyors, builders and other personnel to ensure smooth running of the project & execution of various required job specs ;

Undertake technical & feasibility studies including site investigations;

Supervising & overseeing the direction of a project, ensuring that the clients specifications & requirements are met;

Liaise with clients & variety of professionals including architects & subcontractors and sometimes members of the public ;

Assist professional staff in the preparation of plans ;

Assist in the preparation and review of minute meetings ;

Support in the enhancement of the departments record keeping system by organizing and computerizing files ;

Basic report writing, research methods and data compilation;

Provide assistance during site activities;

Participate in variety of special projects as assigned.

KEY ACCOMPLISHMENT

Participated fully in the United Nations World Habitat Day (Housing Policies: Affordable Homes) to tackle housing problems by delivering 20,000 affordable housing units to the State.

August 2016 – April 2017

Events Access Pro Ltd, Lagos, Nigeria

Position: Events co-coordinator

Responsibilities:

Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.

Managed all sort of the event operations - The facility selection, contracting, pricing, transportation, accommodation, food and beverage selections and audio/visual service arrangements.

Supervised production of events - Worked with event sponsors and internal/external teams on all aspects of planning the event.

Planned the event floor plan and its budget and produced the event materials and accessories.

Re-assessed the communication plans, special packages, processes and look and feel appeal in collaboration with cross-company teams.

Assisted in achieving business objectives through leads generated from seminars, special events and trade shows.

Negotiated and managed contracts with subcontractors and vendors.

July 2014 – December 2014

Lagos State Physical Planning Permit Authority, Lagos, Nigeria

Position: Industrial Trainee (Internship programme)

Responsibilities:

Basic report writing;

Organizing and computerizing files;

Assist in site activities;

Assist higher level planning staff assemble documentation for projects and presentations.

SOFTWARE SKILLS

Proficient in Microsoft office packages (Word, Excel, and Power Point).

HOBBIES

Researching, Traveling, and Reading

**References available on request

Contact this candidate