CURRICULUM VITAE

PERSONAL DETAILS

Full Name Cornè van Niekerk

Nationality South African

Contact number 079-***-****

Driving Licence Code B

Languages English, Afrikaans

Residential Address Lydenburg, Mpumalanga

Email Address adlhjb@r.postjobfree.com

SKILLS

Customer Service

Marketing

Sales

Cost Control

Planning

Leadership

Communication

Staff training

Excellent Computer Literacy: Apex; Microsoft Office (Word, Excel, PowerPoint, Outlook)

Attention to the details

Ability to work under pressure in fast paced and remote environment

Work experience in 5* environment

International hospitality work experience

EDUCATION AND PROFESSIONAL QUALIFICATIONS

Matric, Grade 12, Delmas High School, 1997 - 2001

Advanced Diploma in Somatology (NQF level 6), Potchefstroom Academy, 2002 – 2004

SAAHST Diploma

CIDESCO Diploma

Subjects included: Anatomy, Nutrition, Body Therapy, Cosmetic Science, Skincare, Make-up, Manicure and Pedicure, Waxing, Exercise Science, SBAB Programme in Entrepreneurship Skills, Spa Management, Aromatherapy, Massages, Reflexology, Waxing, Facials, Professional Conduct and Business Awareness;

Products knowledge: Clinical Solution, Environ, San Soucis, Gatineau, Dermalogica.

EMPLOYMENT HISTORY (STARTING WITH CURRENT)

1.Kambaku River Sands, Timbavati Private Nature Reserve, Hoedspruit (www.kambakulodge.co.za)

Job Title: Spa Manager

Period of Service: October 2017 – August 2020 (Retrenched due to Covid – 19)

Key Roles and Responsibilities Include but not limited to:

Effectively manage and control all aspects of the Spa;

Managing finance (stock take, stock orders, month end reports);

Managing facilities and all service aspects related to staff, guests;

Overseeing revenue and distribution strategy;

Marketing of the Spa;

Preparing monthly duty rosters;

Implementing and presenting employees training schemes;

Ensuring all safety and security policies are followed;

Ensuring the strategic support and leadership provided to my team will guarantee exceptional service standards and maximize operating results;

Liaising with Human Resources department with recruitment process;

Analysing customer feedback and provide strategic direction to continuously improve overall rating;

Consistently offering professional, friendly and engaging service;

Hosting of guests

Products knowledge and usage: Pevonia and Matsimela

Reference: available on request

2.Walkersons Hotel and Spa, Dullstroom, Mpumalanga, South Africa (www.walkersons.co.za)

Job Title: Spa Manager

Period of Service: October, 2008 – June 2017

Key Roles and Responsibilities Include but not limited to:

Effectively manage and control all aspects of the Spa;

Managing finance (stock take, stock orders, month end reports);

Managing facilities and all service aspects related to staff, guests;

Overseeing revenue and distribution strategy;

Marketing of the Spa;

Preparing monthly duty rosters;

Implementing and presenting employees training schemes;

Ensuring all safety and security policies are followed;

Ensuring the strategic support and leadership provided to my team will guarantee exceptional service standards and maximize operating results;

Liaising with Human Resources department with recruitment process;

Analysing customer feedback and provide strategic direction to continuously improve overall rating;

Consistently offering professional, friendly and engaging service;

Products knowledge and usage: Africology, Babor, Lillian Terry, Matsimela.

Reference: Kate Hotel Manager 013-***-****

3.Hamilton Spa, Hazyview, Mpumalanga, South Africa

Job Title: Head Therapist

Period of Service: August, 2008 – October, 2008

Key Roles and Responsibilities:

Assisting the manager in planning, organising and directing of the Spa;

Assisting in marketing of the spa and revenue generation;

Effectively coordinating and supervising the operations of the Spa;

Training of new employees to be able to perform every treatment on the menu;

Assisting with stock take;

Issuing out stock to therapists on a daily and weekly basis;

Maintaining duty rosters;

Assisting at the Reception Desk from time to time;

Managing group bookings;

Following up on Maintenance issues;

Ensuring that staff follow the correct policies and procedures of the Spa;

Performing all salon treatments;

Operations and administration of the Spa in the absence of the manager;

Products knowledge and usage: Vitaderm.

Reference: available on request

4.Summerfields Rose Retreat and Spa, Hazyview, Mpumalanga, South Africa (www.summerfields.co.za)

Job Title: Therapist

Period of Service: April, 2008 – July, 2008

Key Roles and Responsibilities:

Assisting the Spa Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times;

Addressing and resolving both guest and staff concerns;

Performing all salon treatments;

Assisting in training of new employees to be able to perform every treatment on the menu;

Ensuring all procedures are followed as set out by company;

Ensuring the salon is clean and organized at all times;

Assisting in booking the appointments;

Providing the retail services;

Scheduling the roster;

Products knowledge and usage: Pevonia, Thalgo.

Reference: available on request

5.Gooderson Kloppenheim Country Estate, Machadodorp, Mpumalanga, South Africa (www.goodersonleisure.co.za)

Job Title: Head Therapist

Period of Service: July, 2007 – March, 2008

Key Roles and Responsibilities:

Assisting the manager in planning, organising and directing of the Spa;

Assisting with the Management of the Spa associates;

Performing salon treatments;

Managing stock take, stock level, product usage, retail stock, month end reports;

Scheduling the roster;

Training of new employees to be able to perform every treatment on the menu;

Promoting spa treatments and products;

Resolving any situation in a polite and professional manner;

Products knowledge and usage: Theravine, Lillian Terry.

Reference: available on request

6.Atmosphere Day Spa, Telluride, Colorado, USA (www.telluridespa.com)

Job Title: Therapist

Period of Service: 2005 – 2007

Key Roles and Responsibilities:

Performing all salon treatments as per spa menu;

Managing stock take, stock level, product usage;

Ensuring all stock is replenished;

Promoting spa treatments, services and products;

Following all procedures as set out by the company;

Providing retail services;

Booking appointments;

Ensuring the salon is clean and organized at all times;

Products knowledge and usage: Dermalogica.

Reference: Michele Genor, the owner, tel: 970-***-****

7.Elegance Beauty and Nail Care Salon, Springs, Gauteng, South Africa

Job Title: Trainee

Period of Service: 2002 – 2005

Key Roles and Responsibilities:

Completed practical hours during the study at the Academy;

Performing all salon treatments;

Assisting with booking the appointments;

Promoting salon treatments and products;

Products knowledge and usage: Matis, Second Youth.

Reference: Sarie Swannepoel, the owner, tel: 082-***-****

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