Tanya Leonard

HARDWORKING AND TRUST-WORTHY HOUSEKEEPING PROFESSIONAL

Saint Paul, MN 55117

adlhgc@r.postjobfree.com

612-***-****

A candidate that possesses discipline and efficiency as a housekeeper with more than 5years experience in private residences and senior living facility's. Experienced performing daily housekeeping operations, including optimal cleanliness, client service and product-quality standards. Attention to detail and a high level of proficiency deep cleaning are my key strengths as a housekeeper. I thrive in fast paced environments where there is always something to do or a task to complete.

Authorized to work in the US for any employer

Work Experience

Housekeeper

Covenant Living Of Golden Valley - Golden Valley, MN April 2020 to August 2020

1. Removed soiled sheets, washcloths and towels.

2. Met requests for residents for extra towels, pillows and blankets. 3. Responded to cleaning emergencies on behalf of residents with speed, ease and confidentiality. 4. Improved resident satisfaction by 46% in 6 months. Jeweler

Savers - Woodbury, MN

June 2019 to February 2020

1. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

2. Engaged with customers to effectively build rapport and lasting relationships. 3. Prepared merchandise for sales floor by pricing or tagging. 4. Increased jewelry sales by 35% over 4 months by offering consultation on products and services and applying customer service and upselling techniques. Production Associate

Goodwill Easter Seals - Roseville, MN

October 2018 to June 2019

1. Organized work to meet demanding production goals with 85% success rate. 2. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

3. Provided exceptional services and pleasant shopping experiences to retail customers. 4. Priced, stocked, and sold 600 pieces of furniture within 2 days. Residential House Cleaner

Unlimited Cleaning Services - Hugo, MN

January 2013 to February 2018

1. Established personal relationships by talking with customers about their wants. 2. Increased customer satisfaction by 61%.

3. Maintained clean and orderly environment and kept cleaning equipment in excellent condition. 4. Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.

5. Provided excellent house cleaning and maid services to clients. Bench Marketing

Five Star Professional - Eagan, MN

March 2011 to October 2012

1. Explained questions in better detail for interviewees to allow truthful answers. 2. Obtained updated contact information from all subjects and verified data for accuracy. 3. Delivered information from script regarding surveys for on-demand phone project assignment. 4. Demonstrated respect, friendliness and willingness to help wherever needed. 5. Conducted interviews with participants to assess eligibility. Crew Member

AMC Roseville 14 - Roseville, MN

March 2009 to June 2010

1. Processed payments and collected cash payment for order totals. 2. Checked restrooms for cleanliness regularly and completed simple tasks such as replacing toilet paper.

3. Requested official identification for Rated R purchases and verified details, consistently meeting strict legal standards of underage sales.

4. Assisted customers in choosing seats, guiding and recommending options via seating map. 5. Greeted over 600 customers per day and determined best approach to provide optimal service. Education

GED

Skills

• Mastered at attention to detail (7 years)

• 10+ years Adaptive team player (10+ years)

• 10+ years Initiative to work independently (7 years)

• 10+ years Expert in deep cleaning (7 years)

• Residential Cleaning (7 years)

• Home Care

• Cooking

• Childcare

• Caregiving

• Laundry

• Meal Preparation

• Cashiering

• Senior Care

• Commercial Cleaning

• Residential Cleaning

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