Customer Service Representative

Deborah Cue-Brown

Fernandina Beach, FL

561-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service and sales expert who identifies customer needs and delivers an effective solution to problems and contribute to company success. Committed to providing high-quality customer care, to create a positive shopping experience. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities, passionate and professional under pressure with motivated, energetic nature.

PROFESSIONAL SKILLS

Fluent communication and social skills to interact with customers

Overseeing the stock levels and placing the orders well in advance

Make customers feel valued, welcomed and accepted.

Understand the mindset of a customer.

Ability to relay information in a concise and clear manner.

Ability to remain calm, courteous and respectful at all times (even when customers are angry and argumentative).

Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).

Ability to take ownership of your customer’s needs, and always see problems through until they are fully resolved.

Proficient in handling administration and paperwork

Strong motivational and influential people skills.

An eye for detail and the ability to drive consistent brand standards.

Experience of managing people and driving business performance. PROFESSIONAL EXPERIENCE

Reservation airline agent

Internet Global Jacksonville, FL October 2017-Present

Received inbound calls to service card-members for AMEX for booking cancelation, rescheduling, exchanging or refunding an airline reservation.

Entered all reservations for all arrivals, canceled reservations and added guest requests.

Organize all arrival and departures with the airline manifest.

Scheduled changes by searching through the GDS system for available flights using the fare rules.

Searched through the GDS system for available flights using the fare rules and scheduling available. Customer Service Representative

Kelly Connect - Jacksonville, FL January 2015-August 2015

Conferred with customers by telephone to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints.

Verified that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Customer Service Assistant

Open Door Multi Service - Boynton Beach, FL November 2011-September 2014

Provided answers to customers who had questions about their bill or needed additional services.

Assisted customer with upgrades.

Issued credit and adjustment, also went over our different family plans.

Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice.

Verified all outbound dates on a daily basis and promptly reported discrepancies. Quality Assurance Representative

Connexion Technologies - Pompano Beach, FL July 2007-January 2009

Answered incoming calls from customers interested in the products and used my computer skills to enter customer orders, payment information and upgrades with precision.

Offered after-sale support, and reporting to managers.

Made offers and answered to customer inquiries.

Customer Service Representative

Adelphia Communications - West Palm Beach, FL August 2002-August 2005

Answered incoming calls for new and existing customers regarding creating accounts, advisement in service packages and corresponding between technical associates and clientele for activation of service.

Marketed new products to existing clients.

Covered details of bills and payment schedules, and assisted with troubleshooting. Customer Service Assistant Manager

Bellsouth Mobility Boca Raton, Fl December 1999-October 2001

Provided answers to customers who had questions about their bill or needed additional services.

Advised customers of new phone plans that were available.

Informed them of current and past due balances.

Collected payments on customer accounts.

Client Relations Evaluator

G.E. Capital Corporation Jacksonville, Fl April 1990-December 1996

Evaluated credit applications and credit reports to determine credit worthiness and extended lines of credits.

Issued credit for late charges.

Assisted with taking escalated calls.

Collections Specialist

Contacted clients in regards to delinquent accounts to arrange payments plans.

Used developed skills in organization to collect payments for past due accounts.

Arranged pickup dates for repressed merchandise. EDUCATION&CERTIFICATION

B.Sc. in Business

Ashford University - Fernandina Beach, FL 2015-2024 High School Diploma

St Augustine High School St Augustine, Florida 1980-1983 REFERENCES

Available on request

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