Customer Service Office Assistant

Anjana Pokhrel

917-***-****/adlhdl@r.postjobfree.com

*** ******** ****

Farmington, CT, 06032

OBJECTIVE

To obtain a management level position in a progressive organization where skills can be applied

PROFESSIONAL EXPERIENCE

CW Resources, New Britain, CT 06/04/2018-12/04/2018

Part-time Rehab. Office Assistant

SharePoint

Excel

Edit Biometrics

Data Entry

TD Bank, New Britain, CT 11/06/2017-05/06/2018

Seasonal Part-time Clerk

Department of Human Services (DHS), Office of Child Support Services, Providence, RI

07/24/ 2017 -08/ 18/2017

IT Specialist & Clerk (Temp)

Data Entry & Processing

Faxing

Administrative Role

Sorting incoming mail

Mailing

Answering telephones

Maintains databases

Verify data by comparing it to source documents & update existing data

Sort and organize paperwork after entering data to ensure it is not lost & analyzing the data for errors

DHS, Office of Child Support Services, Providence, RI 06/05/2017-07/21/2017

Internship

Envelope stuffing and mailing

Customer Service

Sorting incoming and outgoing mail

Filing

Scanning documents

Administrative Role

Data Entry

Prepares pamphlets, flyers and manuals

Shredding confidential documents that are no longer needed and must be destroyed

Health Foundation Nepal, New York, USA

06/11/2015-12/11/2015

Online Volunteer Internship

Check Financial Transactions

Clerical role

Data Entry

Checking PayPal Transaction

Check emails & reply to the queries

Nepal SBI Bank Ltd. 05/18/2011 – 07/18/2011

Internship

Provide account services to customers by receiving deposits

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, correcting discrepancies and data Entry

Tactfully recommending bank products that meet a customer’s precise needs

Answering basic customer questions regarding interest rates and the banks services

Compare signatures, photos and ID to verify customers identity

International Development Bank 05/01/2010 – 09/01/2010

Internship

Checking cheques and making sure they have been correctly written out and dated

Checking and verifying the identification of customers who ask for banking services

Opening new accounts for customers by helping them to fill in the right forms

Data Entry for different departments

Customer Service

EDUCATION

Johnson & Wales University MBA, IT Concentration Providence RI 2015

AWES-Institute of Management Studies BS, in Business Administration Kathmandu Nepal 2011

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Keyboarding

Strong leadership and communication skills

Able to prioritize and organize workflow, solve problems and streamline office procedures

Contact this candidate