Good in customer service

LEAFFY J. CRAIG

Cokin Bldg. Room ** Lopez Jaena Libertad, Bacolod City

Cellphone Number: +63-094********

Telephone Number: 445-4503

Email address:***********@*****.***

OBJECTIVE

Seeking a position based on my work experienced and skills in a reputed organization or company, where my capabilities can be utilized for the optimum growth and development of the organization.

EDUCATION BACKGROUND

MD

Master’s Degree in Hospitality Management

University of Negros Occidental -Recoletos

#51 Lizares St., Bacolod, 6100 Negros Occidental

June 2013 to November 2014

COLLEGE

Bachelor of Science in Hospitality Management

Negros Oriental State University, Guihulngan Campus

Guihulngan Negros Oriental

March 17,2007 year graduated

SECONDARY EDUCATION

Jimalalud National High School

Jimalalud, Negros Oriental

March 30,2001 year graduated

PRIMARY EDUCATION

San Jose Elementary School

Dingle,Iloilo

March 5,1997 year graduated

PROFESSIONAL SUMMARY

Knowledgeable in front office supervisor with extensive experience in hospitality industry. Efficient multi-tasker and highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.

WORK EXPERIENCE

“Hostelry” Front office and Housekeeping manager

La Salle Avenue Bacolod City

From September 12, 2016 to March 27,2020

Cashier/Restaurant Supervisor

Negrosanon Comfort Food Incorporation-“SANDOK”

C-20 Narra-Hilado St.

Villamonte Bacolod City

From August 24,2014 to June 15,2016

Front Office Supervisor and Housekeeping Supervisor

Pension Bacolod and Restaurant

#27th,11 street, Lacson Bacolod City

From April 25,2012 to October 5,2013

Call Center Agent

Teletech,( 2nd floor, Robinson’s Place)

Singcang, Bacolod City

From October 25,2010 to April 16,2012

Practice Actual Business Venture

Tayasan, Negos Oriental

From April 1, 2007 to August 15,2010

On-the-job-training (4th year college)

Bohol Beach Club

Panglao Island, Bohol

On-the-job-training (2nd year college)

Honeycomb Hotel and Restaurant

Boulevard, Dumaguete City

PRESENT JOB EXPERIENCE IN HOSTELRY

Oversee the day to day routine of the hostel in front office ad in housekeeping area, including supervision of 10-15 employees.

Handled interviews, hiring and scheduling of front office and housekeeping staff.

Handle guest complaints and worked to ensure customer satisfaction.

Assisted with check-in and check-out procedures during peak hours of operations when needed.

Assisted with customer service tasks whenever necessary during the busiest time.

SKILLS

Multi-tasker

Problem solver

Handle check-in/check-out if necessary

Supervisor experience

Computer literate

Excellent in communication skills

Flexible in terms of work load

Leadership

Creative thinker

Excellent in customer service

PERSONAL DETAILS

Birthdate : February 29,1984

Age : 36

Sex : Female

Birth Place : Tayasan Negros Oriental

Height : 5’5

Weight : 59 kilos

Religion : Baptist

Civil Status : Married

Language Spoken : English, Filipino, Cebuano and Ilongo

REFERENCE PERSON

Ms. Ileana Garcia (Operation Manager)

Roli’s Development Corporation- “HOSTELRY”

Mobile Number : +63-091********

Mr. Glenn Parrenas ( Manager)

Roli’s Restaurant

Mobile Number : +63-091********

Ms. Tiffany Chua ( Manager)

Negrosanon Comfort Food Incorporation

Mobile Number : +63-091********

Ms.Charmane Lucot (Team Leader)

Teletech, Bacolod City

Mobile Number : +63-091********

Ms. Alma Arocan ( Secretary)

Pension Bacolod and Restaurant

Mobile Number: +63-091********

Contact this candidate