“ FOR THE POST OF “ Customer Care- PART TIME “

RAJIV BULANDANI

Telephone: 011-******** (R), 088******** (M), 931******* (M)

E Mail: adlhc4@r.postjobfree.com adlhc4@r.postjobfree.com

Address: */*3, Old Double Storey, Lajpat Nagar-IV, New Delhi -110024

Middle Level Assignments in Operations/ CCE/Sales/ Retail / Admin with a frontline organization of repute

A Pro-active and result oriented professional with over more than 10 years of experience in all aspects of administration, HR, secretarial and customer support operations.

Proficient in handling office operations in compliance to the rules and regulation laid by various governing bodies.

Adept at managing & leading teams for running successful office operations & experience of developing procedures, service standards for business excellence.

knowledge of E-filing process including customer service,phone handling,escalate various issues,filing of various forms relating to company affairs,etc.

Deft at conceptualizing and implementing administration procedures, with meeting, monitoring and building internal administration controls.

Proven experience in:

administration

oCustomer handling

oPreparing monthly budgets.

An effective communicator with excellent interpersonal and relationship management skills.

AREAS OF STRENGTH INCLUDE

EMPLOYMENT PROFILE

June 2016- PRESENTLY WORKING : DELHI BUILDING & OTHER CONSTRUCTIONS WORKERS WELFARE BOARD (Labour Department, GOVT OF NCT OF DELHI) as a MANAGER (OPERATIONS )

Also Working as a Invigilator/Proctor in British Council (IELTS Exams)

supervising the day to day housekeeping work,managing cost of the front office,maintaining of the office records, fililng etc. Interfacing with quarterly audits,preparing of the monthly budgets, smooth functioning of the office, availability and distribution of office requirement and stock like stationary etc. timely availability of tickets,hotels and transportation bookings etc.

Formulating budgets,distribution of work,preparing and maintaining records of employees i.e address, personal records, leave . medical etc,providing them good healthly atmosphere to work with pleasure.

: Interfacing with visitors, preparing MIS reports,keeping and providing record files etc, filing of various Forms, Returns etc. working on computers –M.S word, excel .powerpoint and other responsilibilty as and when required.handling correspondence independently i.e letter drafting,E-mail,etc

AUGUST 7 2009 –APRIL 01 2015: INDIAN OIL TANKING LIMITED (A JV BETWEEN INDIAN OIL CORPORATION LTD(A GOVT OF INDIA ENTERPRISE), AND OILTANKING LTD, GERMANY.

DOCUMENTATION EXECUTIVE / SHIFT INCHARGE (S & D DEPARTMENT)

The Accountabilities:

Distinguished efforts towards:

oPlanning,Maintaining and controlling operations and service delivery of the office(S & D DEPTT) of the HPCL Terminal. (AJMER-RAJASTHAN).

oProviding value added services to customers & process improvements.

oInterfacing with central core support team for process and other compliance .

oResolve /Escalate various issues arising during business operations .

oManage cost for the front office. Maintenance of housekeeping work

oArranging Audit Schedules and do planning for the TT delivery.

.

Ensuring

oThe monthly RTKM is being maintained on the daily basis for the transporters TT for every month

oThe monthly report of various records is sent to the manager sales and achieveing monthly target.

Providing MIS report to the Regional office /Finance Head for the monthly report for payments made to staff/vendors for recurring expenses and working on JDE/SAP & TAS software.

Monthly cash flow/Imprest request /outstanding bills reports are sent to the Regional office /Finance

Notify Regional Head /Support group in case anything of the below occurs:-

oLong leaves(more than a week)

oTermination/resignation

oAbsconding

oTransfer

oAnd also maintain mails/records of such notifications.

Handover and takeover form is filled,signed by both incoming and outgoing members.

Non disclosure agreement (NDA),back ground check (BGC) personal files are available for all the locations including vendor staff .Individually all the location staff should sign the NDA .

Revoked Ids and passwords on termination,absconding and resignation immediately on intimation and revoke or modify access upon transfer of responsibilities .

The Career Path with Notable Accomplishment.

Involved in mentoring the office operation of HPCL TERMINAL (AJMER)

. JULY 2006-JUNE 2009: CMC LTD (A SUBSIDAIRY OF TATA CONSULTANCY SERVICES LTD) ON MINISTRY OF CORPORATE AFFAIRS PROJECT,GOVT OF INDIA.

C.S.E

The Accountabilities:

Distinguished efforts towards:

oMaintaining and controlling operations and service delivery of the front office.

oProviding value added services to customers & process improvements.

oInterfacing with central core support team for process and other compliance .

oResolve /Escalate various issues arising during business operations .

oManage cost for the front office.

oArranging Audit Schedules.supervising housekeeping work

.

Ensuring:

oThe monthly attendance register is maintained on the daily basis & is to sent to the regional manager HR by the 20th of every month

oThe monthly report of leave records is sent to the manager HR.

Providing MIS report to the Regional office /Finance Head for the monthly report for payments made to staff/vendors for recurring expenses ..

Monthly cash flow/Imprest request /outstanding bills reports are sent to the Regional office /Finance

Notify Regional Head /Support group in case anything of the below occurs:-

oLong leaves(more than a week)

oTermination/resignation

oAbsconding

oTransfer

oAnd also maintain mails/records of such notifications.

Handover and takeover form is filled,signed by both incoming and outgoing members.

Non disclosure agreement (NDA),back ground check (BGC) personal files are available for all the locations including vendor staff .Individually all the location staff should sign the NDA .

Revoked Ids and passwords on termination,absconding and resignation immediately on intimation and revoke or modify access upon transfer of responsibilities .

The Career Path with Notable Accomplishments

Recipient of an certificate for active participation of the quiz organised by TATA INFOTECH LTD.

Involved in mentoring the back office operation of MCA(Ministry of corporate affairs)

.

PERSONAL VITAE

Date of Birth : 13th January 1977

Passport Status : Ready & Available

ACADEMIC OVERVIEW

2016 MBA (HR) from ISBM (Indian School of Business Management) with 76 %.

2003 B-COM from Delhi University

1996 Passed 12th from C.B.S.E

1994 Passed 10th from C.B.S.E &

1996 Passed a diploma in computer software & hardware from Tata infotech ltd & Uptron instt .

I believe I have the qualifications to successfully fulfill your requirements.

I am confident that my current skills provide me with the capability to successfully perform this job.

I am convinced that my experience and skills make me an excellent candidate for this position

EXPECTED SALARY:- NEGOTIABLE

Dated:- 30/03/2021 Regards

Place:- New Delhi

RAJIV BULANDANI

Customer satisfaction : Monitoring overall functioning of front office, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Creating & implementing workflows to facilitate structured support in all areas and issues. Overseeing the operations and services delivery of the front office,phone handling, and updated the stakeholders on a weekly basis.

Administration: supervising the day to day housekeeping work,managing cost of the front office,maintaining of the office records, fililng etc. Interfacing with quarterly audits,preparing of the monthly budgets, smooth functioning of the office, availability and distribution of office requirement and stock like stationary etc. timely availability of tickets,hotels and transportation bookings etc.

HRD & Personnel : Formulating budgets,distribution of work,preparing and maintaining records of employees i.e address, personal records, leave . medical etc,providing them good healthly atmosphere to work with pleasure.

Secretarial : Interfacing with visitors, preparing MIS reports,keeping and providing record files etc, filing of various Forms, Returns etc. working on computers –M.S word, excel .powerpoint and other responsilibilty as and when required.handling correspondence independently i.e letter drafting,E-mail,etc .

Contact this candidate