Customer Service Sales

Mohammad Shafique – Business Operations Management

*** ******** ********* **********, ** 11743 adlh8q@r.postjobfree.com 1-631-***-****

Qualifications Summary

Extensive success in hands-on management of business operations of up to $69 million and 170 personnel, with overall P&L control

Consistently ensure the most productive, cost-efficient, and highest quality solutions to business needs; take ownership of work

Propel growth and profit by providing cross-functional collaborative team leadership

Manage crucial details and multiple priorities simultaneously

An innovative and resourceful problem-solver, change catalyst, and results-driven strategist

Great capacity to influence, persuade, and negotiate effectively

Well-developed interpersonal and multicultural customer-focus

Skillfully ensure organizational alignment, internal controls and process improvements to achieve and surpass goals

Career Chronology

Universal Hospital Services, Inc., (Oct. 2017-Present)

Operations Manager of Winthrop Hospital – Mineola, NY

Oversee the complete spectrum of this hospital’s access, management, and maintenance of medical equipment in Radiation, Chemotherapy, Dialysis, Surgical Center, and Infusion for UHS – a leading medical equipment management and services company

Control an annual budget of $2.3 million and direct a staff of 25 hospital and biomed technicians

Perform payroll management, inventory management, budget forecasting, labor allocations, and Credentialing support; communicate well with hospital staff – physicians, nurses, executive management

Serve as the “Go-to-Person” for identifying, defining, and solving equipment issues to minimize downtime

Ensure consistent work excellence and responsiveness

Bob’s Discount Furniture, Flagship Store – Farmingdale, NY (Sept. 2016-Sept. 2017)

Unit Sales & Operations Manager

Consistently met or exceeded expectations in the management of both sales and operations for this high-volume retailer

Performed and managed exemplary customer service/sales activities that generated new and repeat business; opened and closed daily business operations

Lowe’s Stores – Farmingdale, NY (Sept. 2006-Apr. 2016) / Operations Manager

Effort, achievement, and recognition characterized the career at this leading retailer with receipt of the company’s “Operations Award” for “Best Operations Performance”

Instrumental in growing this major retailer’s annual sales volume from $62 million to $69 at this location by successfully orchestrating every facet of store operations, customer service, 170 personnel, succession planning, turnover reduction, and merchandising

Created and implemented innovations to new and existing sales/marketing strategies and employee development that have served as “blueprints” for continual improvements in shrink reduction and overall profitability

Increased Lowe’s Credit card business by 165% and subsequently grew higher-ticket sales

Improved the special order and installation business by coordinating sales, inventories, and work crews with exceptional time management skills

Led by example and motivated employees through incentive programs which increased their productivity and sales results

Sears – East Northport, NY (2004-2006) / Customer Service Manager

Achieved a gross profit margin of 24% on budget of 18% by improving customer service scores to #4 in the region and thereby driving sales; instituted the concept of “World Class Customer Service”

Bed Bath & Beyond – Plainview, NY (2002-2004) / Customer Service Manager

Directed all customer service/relations, merchandising, plan-o-grams, resets, and redesigns

Education / Additional Qualities

Associates Degree, Graduated: John Jay College – New York, NY

Professional training in Leadership, Mentoring, Management, Team-Building, Strengths-Finder, Sales Execution, Customer Journey, Good to Great

Highly proficient in Microsoft Office – Word, Excel spreadsheets, PowerPoint presentations

Accurately control extensive informational and financial data for precise business decision-making; perform well independently or as part of a cohesive team under fast-paced, high-pressure conditions; successfully analyze for need, organize for results, plan for controlled changes, and administer operations effectively; maintain the flexibility to “wear-several-hats” with the confidence to take charge and skill to rapidly adapt to changing business conditions

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