Operations Manager
Resume:
Katie Nelson
Supervisor
Greeneville, TN
***************@*****.***
Work Experience
Operations Manager
Crothall Healthcare
July 2019 to Present
• Currently running the daily operations at a medical facility
• Conducting schedules to meet the needs of our consumers
• Implement quality assurance checks
• Test surfaces using an ATP swab testing kit
• Safety Chairmen and scheduling of safety committee meetings
• Communicate to my customers on a daily basis
• Schedule meetings to guarantee excellence service are being met
• Organizes, plans, schedules, a day ahead to be prepared for any significant changes Supervisor
Johnson City, TN
June 2019 to June 2019
Envision
• Supervised staff and clients at two medical homes and three residential homes
• Ensured that LPNs had functional adaptive equipment to properly administer food via feeding tubes
• Was an integral part of a team with PTs, OTs, and SLPs; communicating on a daily basis
• Conducted a class to retrain and familiarize staff members in accurately obtaining blood pressure manually
• Ensured client prescriptions, diagnosis, and other concerns were annotated correctly and addressed accordingly
Senior Lead Staff
Greeneville, TN
September 2011 to April 2019
Greene County Skills
• Committed the better part of eight years to the improvement of several client's lives
• Promoted to Senior Lead Staff of a home allowing me the responsibility of all medical appointments, medicine administration, and the purchases of daily living needs and desires
• Experience working with Quality Assurance, Behavioral Analysts, and various Nurses
• Knowledgeable of the Protection from Harm System and DIDD state requirements Stay at Home Mother, My House - Afton, TN
2005 to 2011
Enjoyed fulfilling my duty as a mother and raising my first child during this time Manager
McDonalds - Greeneville, TN
2002 to 2005
Responsible for planning, directing and overseeing the daily operations in a fast pace, high stress setting; often orchestrating work flow to an ever-changing influx of customers
• Hiring Coordinator in charge of hiring employees into specific roles that best suited their talents and benefited our teams' effectiveness
• Lead the store into higher profit margins gaining recognition from the General Manager which initiated my Store Manager training
Skills
• CPR (Less than 1 year)
• CPR AND FIRST AID (Less than 1 year)
• EXCEL (Less than 1 year)
• MS EXCEL (Less than 1 year)
• POWERPOINT (Less than 1 year)
• SIGN LANGUAGE (Less than 1 year)
• WORD (Less than 1 year)
• Microsoft Excel
• English
• Microsoft Word
• Clerical Experience
• Microsoft Powerpoint
• Administrative Experience
• Customer Service
• Quality Assurance
• Medication Administration
• Vital Signs
• Supervising Experience
• Hospital Experience
• Nursing
Additional Information
KEY SKILLS AND KNOWLEDGE
• Certified in BLS, CPR and First Aid
• Continuing to learn Sign Language, initial classes completed
• Seizure Awareness
• Proficient in using MS Excel/PowerPoint/Word
• Strong team collaboration abilities, communication skills and work ethic
• Maintain a positive work environment, professionalism and leadership, life-long learner
"What is most paramount to me in my line of work is quality of life. To me that is accomplished by radiating a positive attitude
while always being perceptive and adaptive to the staff that works for and around me and accepting nothing less than the best for
our individuals. Additionally, I am a person centrally focused on making an impact everyday than how much money I can make."
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