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Sales Customer Service

Location:
Alexandria, KY, 41001
Salary:
68000
Posted:
April 07, 2021

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Resume:

Christopher P Stiers

* ****** **.

Alexandria, Ky 41001

513-***-****

adlh85@r.postjobfree.com

Summary

Problem solver with outstanding communication and collaborative skills, seeking a buyer or project manager position. Offering over 30 years of purchasing and customer support experience in the machine tool industry, with a proven track record building relationships.

Skills & Qualifications

Self-Motivated

Microsoft Office

Active Listener

Goal Oriented

Excel

Creative

Organized

SAP

Problem Solver

Metrix

Time Mgmt.

Team Player

E2 Shop

Detailed Oriented

Word

Professional Experience

Downtime Rebuild January 2019 - Present

Buyer / Project Manager

Maintain inventory forecasting for machine rebuild projects and recommend inventory levels to meet upcoming projects to reduce lead times.

Build vendor base to reduce buying OEM parts to save cost on project.

Negotiate cost with vendors on blanket purchase orders for multiple projects.

Coordinate the project within the scope of work.

Notifying customer with problems outside of the work scope and work with them to resolve the issues.

Set deadlines and assign responsibilities for each major assembly section of the project.

Monitor and summarize progress of the project weekly with customer and technician.

Prepare reports for upper management regarding status of project and cost.

Run budget reports on parts and labor course of the project.

Analyze bills of material for machine to be rebuilt and determine which parts can be sourced differently.

Read parts drawings, mechanical and electrical drawings.

Create purchase orders.

Updating parts master file.

Sales orders.

Customer service calls and entering parts orders.

Updating vendor master file to keep all records up to date.

Work with vendors to shorten lead times with stocking levels in their facilities.

Meet with vendors to facilitate relations and generate better deals.

LeBlond Ltd November 2013 - December 2018

Buyer / Inside Sale Engineer

Quote retrofit options on machines.

Work on Preventative Maintenance project for machines.

Work on forming distributors and service on new machines.

Parts quotes and service quotes.

Followed up with customers quotes to generate sales.

Run MRP messages daily for sales orders and checking stock levels.

Analyze machine bill of material on all new machines sold.

Work on machine spare parts list.

Help developed process to improve warehouse efficiencies.

Supervisor warehouse and assembly.

Read parts drawings, mechanical and electrical drawings.

Install new machines.

Service work.

Answer parts calls and service calls.

Train new assemblers and warehouse personal.

Updating vendor master file.

Updating parts master file.

Parts discrepancies with warehouse and vendors.

Makino Inc. April 2011 - November 2013

Inside Sales Engineer

Quote aftermarket retrofit options for machines.

Work with engineering dept. verify bill of material was correct.

Work with distributors and customers on option request.

Verify the option is available and its been developed.

Negotiate with vendors on best delivery and price.

Followed up with customers quotes to generate sales.

Read parts drawings, mechanical and electrical drawings.

Run reports on open parts deliveries.

Work with service coordinator on option install date.

Run monthly scrap list of all parts warehoused in the USA.

Parts discrepancies with vendors.

Weekly meeting on option timeline of delivery.

Makino Inc. March 2006 - April 2011

Material Control / Local Buyer

Run MRP messages daily for sales orders and checking stock levels.

Maintain inventory levels for customer service.

Create purchase orders.

Update vendor master file.

Update parts master file.

View new parts and old parts for local buying in the states.

Send electrical boards back to Japan.

Parts discrepancies with warehouse and vendors.

Negotiated prices with vendors.

In charge of moving complete warehouse from one side of build to the other side.

Read parts drawings, mechanical and electrical drawings.

Run weekly reports to update delivery dates on parts.

Run weekly parts back log for meeting.

Hensley Industries November 2003 - March 2006

Warehouse Manager

Resource management.

Purchasing.

Supplier evaluations.

Production and service contract review.

Job routing and scheduling.

Monitoring safety.

Monitoring job inspections.

Maintaining customer property inventory accuracy.

Logistical operations.

General maintenance on three buildings.

Supervision of truck drivers.

Supervision of warehouse personnel.

Millwright

Makino Inc. September 1999 - November 2003

Material Control Spindle Room

Maintain inventory for spindle rebuilds and customer services.

Run MRP messages daily for sales orders and checking stock levels.

Create purchase orders.

Update vendor master file.

Update part master file.

Process RMA spindle cores.

Process customer property spindle for rebuild.

Create production orders for spindles.

Close out production orders.

Return spindle cores to Japan.

Work with vendors on parts discrepancy.

Update spindle bill of material with changes.

Supervisors fill in for vacation.

Makino Inc. December 1994 - September 1999

Warehouse

Cycle counting.

Logistics.

Part inspection.

RGA process.

Pulling customer orders.

Pulling production orders.

Receiving incoming freight.

Scheduling delivery hot shots for parts.

Preparing commercial invoices.

Assembling parts kits.

Operate forklift.

Operate crane.

General build maintenance.

Education

Southern Hills Career and Technical center 1987 Graduate

Machine Tool Technology / Business

Other

Operated own business 1995-1997 (Video Store)

Operated own business 2005-2012 (Landscaping company)

Raising Beef cattle

References

Available upon request.



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