Data Analyst Customer Service
Resume:
KAREN LEIGH CHUNN
*** ******** **** *******, ********* 38122
*********@*****.***
KEY QUALIFICATIONS:
Proven track record of performing complex compensation duties and responsibilities.
Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results-oriented in supporting employee benefits, performance management, recruitment, testing, training, and placement.
Proficient in Microsoft Office Suite, Oracle, Outlook, Visio, Performance Impact and Windows operations.
PROFESSIONAL EXPERIENCE:
Williams-Sonoma Incorporated – Memphis, TN
Quality Assurance – (Seasonal) 11/2020 to present, 11/2018 to 01/2019, and 11/2019 to 01/2020
Ensure quality products are being produced, finished, and ready for shipping in the Personalization Department.
Process personalized items based on priority by deadlines.
Process quality audit and document completion and/or progress of compliance specifications for each item in Reddworx and Memphis 2 software and scan out to the customer.
Aerotek - Memphis, TN
Compensation/Data Analyst at FedEx Supply Chain (Contract) 10/2020 to present
Assist with the analysis and wage recommendations of the Supply Chain compensation programs.
Process bonuses and adjust overtime to be FLSA compliant.
Pull market rates, market trends, unemployment information, and talent availability in specific areas, for facilities bidding on business.
Maintain database for hourly wage data to support startups.
The Home Depot-Memphis, TN
Garden Associate - 03/2020 to 10/2020
Provide customer assistance while assisting patrons and answering phones.
Track product availability and delivery status.
Maintain department/store appearance.
Shelby County Schools – Memphis, TN
Sr. Compensation Advisor (Contract), 2018
Delivered at a high level of competency in developing strategic compensation initiatives for the district. Works on complex problems and provides solutions that are highly innovative.
Delivers high quality work and continuous process improvement recommendations.
Provides expertise and practical guidance on all compensation related topics to aid managers and other Human Resources staff resolve complex issues.
Serves as lead for compensation projects and makes recommendations for process improvement based on research findings.
Memphis Light, Gas, and Water – Memphis, Tennessee
Compensation Analyst II, 2015 to 2017
Executed exceptional work to collect, analyze, and develop job and organizational data.
Employed the use of data to prepare and revise job descriptions, lines of progression, job evaluations, salary surveys, and reports for executive management related to non-bargaining unit and bargaining unit positions supporting more than 2,500 employees.
Led Human Resources Division and Compensation/ HRIS departments and projects.
Developed systematic reports to recommend salary, wage policies, procedures, and practices.
Presented findings of job and wage studies to management groups.
City of Memphis Government – Memphis, Tennessee
Senior Compensation Analyst, 2007 to 2014
Directed the implementation, administration, and audit of compensation classifications and leave programs, policies, and processes to remain compliant with FLSA, EEO, ADA, and compensation best practices to support more than 6,500 full time and 2,500 part-time employees.
Led city-wide projects including the general wage increase, external market salary surveys, position salary reviews across all city divisions, collaborating with directors, managers, and supervisors.
Collaborated with and guided managers on organizational structure related to classification and compensation principles and policies to maintain internal equity and compliance.
Analyzed and recommended solutions to compensation-related issues and changes to the City Compensation Policy.
Educated directors, managers, and supervisors regard Performance Impact software.
City of Memphis Government – Memphis, Tennessee
Compensation Analyst A, 2005 to 2007
Delivered solutions related to compensation and job descriptions through conducting surveys and market pricing assessments as well as job analysis through collaboration with supervisors.
Evaluated jobs using the Hay point factors, prepared job descriptions, and recommended salary and grade assignments for civil service and labor positions.
Analyzed external market salary surveys and reported data to benchmark organizational compensation.
Trained supervisors on compensation and prepared compensation report in response to position and salary.
City of Memphis Government – Memphis, Tennessee
Employee Special Services Coordinator – 2002 to 2005
Coordinated City Tuition Reimbursement Program.
Organized and executed a wide range of services and program initiatives including: Employee Appreciation Day, Golf Scramble, various sporting leagues, as well as community-oriented humanitarian fund-raising and blood drives.
Coordinated the Employee Service Recognition program, which included event planning for the quarterly Mayor’s Recognition of Service Ceremony and awards.
Manpower International Incorporated - Memphis, TN
Staffing Specialist - 1998-2002
Deliver high quality customer service by matching the skills of temporaries to our customers’ needs, which includes taking detailed information from our customers, screening and testing applicants, and placing the most qualified person on the job.
Recruit and perform orientation for applicants to form a pool for high demand skills.
Coach and counsel employees to ensure quality performance and job satisfaction. Conduct outside sales calls to ensure customer satisfaction, reactivate inactive customers, and expand business through obtaining new customers and job orders.
EDUCATIONAL BACKGROUND:
Master of Arts, Human Resource Management
Webster University, St. Louis, Missouri
Bachelor of Business Administration, Personnel Administration/Industrial Relations
University of Memphis, Memphis, Tennessee
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