Cierra Eby

**** **** ****** ****** **** Township, PA 17866

570-***-**** adlh5c@r.postjobfree.com

I am a recent Psychology graduate from Saint Francis University. I have served as a Behavioral Health Technician-ABA for Pennsylvania Counseling Services and finished an internship with Keep Fit Kingdom as a writer and a member of the social media team. I am excited to put my communication, teamwork, customer service and global and intercultural skills to work. I have also presented work at the Mid-Atlantic Writing Centers Association.

SKILLS

Proficient computer skills. Some include working with Word, Excel, PowerPoint, Graph Prism, and SPSS.

Good oral and written communication skills.

Transferable skills including management skills, problem-solving, leadership, active listening, interpersonal skills, and teamwork.

Customer Service skills including clear communication, patience, helping guests with any problems they may have, making their day better.

Willingness to learn and adapt to new work and different environments.

Global & Intercultural Fluency

EDUCATION

Pennsylvania College of Technology, Williamsport, PA, transferred to Saint Francis University after Spring 2018; August 2017 – May 2018

Saint Francis University, Loretto, PA, Bachelor’s of Art Degree in Psychology with a minor in Music and Wellness; Graduated November 2020

Cumulative GPA - 3.85/4.0

WORK EXPERIENCE

Pennsylvania Counseling Services, Carlisle, PA – Behavioral Health Technician-ABA

January 2021 – June 2021

I was a mental health employee who provided hands-on care to individuals with varying degrees of mental illnesses and/or developmental disabilities. BHT's observe, treat and interact with patients. As a behavioral health technician, l worked directly with patients to implement the treatment plan prescribed.

I worked across numerous settings; including: schools, homes, work places and the community.

I worked with children ranging from ages 4-20 with diagnoses such as: Autism Spectrum Disorder, ADHD, ADD, ODD, etc.

Saint Francis University Writing Center, Loretto, PA - Tutor and writing assistant

January 2019 – November 2020

I helped undergraduate and graduate students write school papers. I also helped them fix their papers and projects. Assisted multiple students with academic assignments; provided input on each of their papers and projects.

Overall, it was my job to help students to become better, confident writers. I facilitated the growth of many students during my time working at the Writing Center. The average assignment grade went from low C grades to high B/A grades.

Knoebels Amusement Resort, Elysburg, PA — Food Service

June 2013 – September 2020

I worked with customers to solve problems and make them happy with their service. I cooked food, stocked, worked the register, and cleaned. Provided customer service to numerous customers daily. Ensured seamless service by cooking, stocking, and cleaning.

I also supervised other workers in the food stands to make sure everybody did their job properly. I supervised at least 5 workers in each stand.

Star Physical Therapy and Fitness, Marion Heights, PA — Physical Therapist Assistant

February 2015- May 2017

I worked with patients with therapy exercises and made their appointments.

I also would help them from a mental standpoint. Led many patients in physical and mental therapy; saw to the rehabilitation of at least 5 patients a day.

If needed, I would work the front desk to the gym and sign therapy patients in.

Walt Disney Company, Orlando, FL — Disney College Program Internship

I would interact and make magic for guests. Help them with any problems they may have and direct them to where they needed to go. First line of service for over thousands of customers.

Help guests order food, use a cash register, and help deliver food. I also helped people park strollers and get into nighttime shows safely. The main duty was to make guests' vacations unforgettable.

Make sure the dining room was clean and safe for guests to eat in.

Keep Fit Kingdom, based out of Manchester, UK – Online Internship

I completed the internship online since I was unable to travel due to the COVID-19 pandemic.

The mission of the company was “To Help a Billion People Reach 100 Years, Happily & Healthily by the Year 2100”.

My job was to write at least four articles each week, for eight consecutive weeks. The articles I wrote ranged from mental health, Sport Psychology, exercise, specific foods to each for vitamin intake, water intake, etc., and articles on how to keep cool in the summer while staying active. I wrote 32 articles on Sport Psychology, mental health, exercise, and nutrition.

I was also a part of the social media and promotional communication team. I reached/interacted with over 20 users a week.

PROJECTS

R.E.D. Day

At Saint Francis University, each year they dedicate one day to helping the nearby communities. Reaching Every Door (R.E.D.) allowed students to practice community service in different ways.

I helped conduct research for the Psychology Department. I went to one of the nearby elementary schools and taught the after-school program students about different career fields, and helped them to figure out which field would best suit their likes and interests at that time.

Training Rescue Canines

In the course Canine Learning and Behavior, students had to teach rescue canines to become good citizens over the semester. At the end of the semester, the dogs were tested on the AKG Good Canine Citizen Test.

Students also had to perform research on a topic of their choosing with one of the dogs throughout the semester.

Mental Toughness in Sports and Everyday Life

The pamphlet I made showed coaches and parents how they can help athletes become mentally tough in many situations. Whether it dealt with an injury, losing a big game, or trying something new.

The pamphlet also helped athletes understand how to become mentally tough and what it takes to properly do so. My sister in the United States Airforce had given the pamphlet to her Airmen to help them overcome tough situations and received great feedback for it.

Panel Presentation at MAWCA (Mid-Atlantic Writing Centers Association) 2020

The writing center advisor and myself presented in March 2020. I talked about working with first-generation college students and my experiences traveling and how it helped when I work with ESL (English as a Second Language) students.

My advisor talked and I will also talk about how we can be more accepting in writing centers of all different levels of writers and of different backgrounds.

AWARDS

Delta Epsilon Sigma - national scholastic honor society for students with a cumulative GPA of 3.7 or above after earning 64 credits or more. Member since December 2019.

Anthracite Chapter Penn State Alumni Association Edward M. Griffiths, II. 2017 Memorial Scholarship Award- awarded for achieving academic success and making significant contributions to both the school and community that are a testament to the excellence of her family and education.

Dean’s list - A GPA of 3.5 is required for getting on the University’s Dean List. I have been on the list at Saint Francis University from Summer 2018-Fall 2020.

Psi Chi - Inducted in March of 2020. Psi Chi is the International Honor Society In Psychology, founded in 1929 with a mission of recognizing and promoting excellence in the science and application of psychology.

LANGUAGES

English

American Sign Language – moderate

Korean - currently taking lessons

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