Social Media Customer Service
Resume:
Connor Vincent Hsiang McNew
*****@**********.***
***********@*******.***
Overview: 10 years of customer service experience. 6 years of sales experience. 6 years of digital support to nuanced clientele with specific needs and requests. Excellent with customers over phone. Great and lasting relationships with clients from many different industries. Experience in customer service in relation to travel. EXCELLENT SOCIAL MEDIA SKILLS.
I am a traveler and have great skills in the arena I think your company is looking for
(Self Employed) Tour guide 2010-2011
Jackson Hole, WY
Responsibilities included
booking clients
Keeping clientele over phone
Giving tours of Jackson Hole, WY’s downtown area and surrounding features
Skywest Ramp Agent 2013-2014 (Seasonal)
Denver international airport
Duties included
Adhering to rigorous schedule
Ensuring things were done on correct timing with the arrival
And departure of airplanes
Making use of complex machinery
Succeeding in a high stress environment with very high
Expectations
Making sure passengers had positive experiences
Uber (2014-present)
Duties include
Keeping clientele happy and repeated use
Informing them on local landmarks and things to do
Excellent customer service on a first name basis
Service industry
2014-2019
Numerous high volume restaurants on Platte Street including t
Mona’s Bistro and Paris on the Platte (both now gone)
Great relationship to owners on this street,
Great relationship to local vendors and providers
Long lasting relationships in context to vendors
Managing, front of house, back of house experience. Email for specifics or references
2014-2018
(Self employed) Mona’s Media
Catering
Advertising
Scheduling clientele
Relationship to vendors
Running several social media pages for local restaurants.
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