Customer Service Office

**/**** ** *******

Durham, NC

Durham, NC

**/****

Durham, NC

KAYLA RICE

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 1 year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Office equipment operations

Business operations understanding

Meticulous and organized

Multi-line telephone skills

Recordkeeping and bookkeeping

Professional and polished presentation

Flexible

Data entry

Service-oriented mindset

Multitasking and prioritization

PC proficient

Tech-savvy

Experience

Receptionist

Carolina Reserve of Durham

Greeted visitors, assessed needs and directed to appropriate personnel. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.

Answered and directed incoming calls using multi-line telephone system. Maintained daily calendars, set appointments with clients and planned daily office events. Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.

Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Prepared, compiled and filed documents as well as reports presented to various parties. Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities. Managed more than 20 incoming calls per day.

Sorted incoming mail and directed to correct personnel each day. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Scheduled and confirmed appointments.

Prepared packages for shipment by generating invoices and setting up courier deliveries. Education and Training

Associate of Applied Science: Associates Degree in Nursing Durham Technical Community College

High School Diploma

Hillside New Tech High School

Durham, NC 27713 C: 919-***-**** adlh49@r.postjobfree.com

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