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Keith P. Murphy

Information Technology Professional

adlh32@r.postjobfree.com

512-***-**** • Austin, TX

linkedin.com/in/keith-murphy-information-technology-subject-matter-expert Summary Accomplished IT professional and trusted business partner with 12+ years of technology and leadership experience. Information technology subject matter expert specializing in team building, training and oversight; strategic project planning, implementation and management; service desk support; application development, procurement and deployment; and outstanding customer and staff support. Consistently develop innovative solutions that are closely aligned with overall corporate objectives.

• Strategic IT Planning & Budgeting

• Process Architecture

• IT Documentation & Processes

• Client & Vendor Relations Management

• Technology Deployment & Support

• RFP Development & Evaluation

• Service-level Agreement Management

• Cross-functional Teamwork & Mentoring

Areas of Expertise • Serving as a subject matter expert for technology architecture decisions and vendor selections, networking, storage, SaaS, PaaS solutions, cloud operations, O365/Azure administration, Active Directory, O365, SharePoint, Teams, OneDrive, Intune, EMS, Azure AD, and file server/storage.

• Creating and maintaining SLAs, change management processes, and budgets.

• Managing resources for high-impact projects, and executing projects on-time and on-budget.

• Communicating proposals and ideas succinctly to stakeholders and IT team members.

• Ensuring security compliance, such as PCI-DSS.

• Collaborating with senior management with regard to building and supporting IT operations.

• Managing IT departments, including employees, contractors, and vendors.

• Leading and managing projects, including major application rollouts.

• Defining disaster recovery strategies, backup systems, and business continuity procedures.

• Leading technical support efforts to identify, analyze, and mitigate service/vendor/customer issues.

Career

Experience

NATIONAL DIRECTOR OF INFORMATION TECHNOLOGY

Planet Fitness, Austin, TX Jun 2019 to Present

Orchestrate the technology needs of 100 retail locations and three corporate offices across US. As a subject matter expert, counsel senior management about all technology architecture decisions vendor selections, management and inventory of corporate data, hardware, and software assets.

• Define technical strategies and procedures that support and enhance business growth.

• Identify, implement, and manage infrastructure technologies to support organization’s broader, long-term strategies and priorities.

SENIOR PROJECT MANAGER FOR GLOBAL DEPLOYMENTS

Royal Caribbean Cruise Line, Miami, FL Jan 2017 to Feb 2019 Spearheaded projects to source, install, and maintain technology for new ships and global refurbishments. Managed globally itinerant, 30-member+ team responsible for five points of ship services and new ship technology build-out based in Saint-Nazaire, France. Royal projects in 2019 totaled 1.9 billion.

• My team provided IT support for two new cruise ships, two new ports in Miami and upgrading the fleet with cutting-edge digital signage and displays. satellite service delivery for network and passenger services, data facilities, servers, POS, PMS, and HISA. Keith P. Murphy P a g e 2

DIRECTOR OF INFORMATION TECHNOLOGY

Marriott, Austin, TX 2015 – 2017

Managed second- and third-tier helpdesk requests and all application support. Configured and maintained daily security, server redundancy, and disaster recovery services. Coordinated departmental purchasing and new application configuration. Supervised projects, change control management, and training opportunities.

• Built and maintained servers, hosts and VMs as needed, with responsibility for 24x7 mission critical systems, hosted POS, and payment card systems.

• Directed property management systems, POS, reservations, SPA systems, and WiFi network with 500+ points, meeting space, and digital advertising with a daily total operational revenue of $1 million.

DIRECTOR OF INFORMATION TECHNOLOGY

SunStream Resorts, Fort Myers Beach, FL and Austin TX 2009 - 2015 Managed a 10-member team that maintained eight resorts and all corporate operations, including budgeting, purchasing, and monitoring and maintenance of a wide-area network, Office 365 hosted environment, multiple property management applications with varying databases such as SQL and Oracle. Oversaw MICROS, Aloha, desktop support, telephone and PBX systems, and a PTP 5ghz wireless network.

• Maintained 1400 users in an active directory domain in a server 2008 and 2012 environment.

• Projects included cloud networking, virtualization, hosted services, mirrored servers and hot imaging, improving employee career path, and employee training and certification. Education Bachelor of Science University of New Haven, West Haven, CT Bachelor of Science Hawthorne College, Antrim, NH Community

Involvement

Volunteer Youth soccer coach (5 years).

Volunteer Boy Scouts Aviation Explorers (3 years). Mentor and instructor Boy Scouts Aviation Explorers (3 years).

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