Engineer Process
Resume:
PRERANA NAVADA
North York, Toronto, M*C *T*, ON, Canada
*******.******@*****.*** Telephone: +1-437-***-****
EXPERIENCE SUMMARY
• Total work experience of 8+ years as a Business Analyst/ Process Consultant in Business Consulting domain of IT/Telecom industry
• A customer/client oriented, multitask professional with excellent analytical and logical skills
• Experience working in various Software Development Life Cycle (SDLC) methodology like Agile (Scrum) and Waterfall.
• Expert knowledge of gathering & analyzing business requirement documents, functional specification documents and propose changes as per various internal / external requirements for process improvement & business process re-engineering
• Highly articulate, demonstrating excellent relationship building, good communication, analytical & interpersonal skills
• Ability to work and co-ordinate seamlessly cross functionally to ensure that business benefits are achieved within delivery timelines
• Ability to work independently on own initiative and also good team handling capability.
• Familiarity with Telecommunications Sales & Ordering, Provisioning & Assurance and Order Journey Processes.
EDUCATION
• Post Graduate Diploma in Business Administration (Operations Management)- Welingkar Institute of Management (Mumbai, India) - July 2012-July 2014
• Masters of Science (Engineering Management)- Southern Methodist University (Dallas, TX, USA) -Aug 2008-May 2010
• Bachelors of Engineering (Electronics and Telecommunication)- University of Mumbai (Mumbai, India) -Aug 2003-May 2007
SKILL SUMMARY
Business Analyst Competencies (6+ years)
• Requirement Elicitation & analysis
• Requirements Completeness Validation
• Customer Journey & Experience Analysis
• Business Consulting
• Business/Operational Process Modelling/Process Improvement
• Project & Process Scope Management
• Root-Cause Analysis & Gap Analysis
• Continuous Improvement Process
• Vendor/ Client Management
• RPA Assessments and RPA Process Modelling
• Impact and Risk Assessments
Technical & Soft Skills
• MS Office Tools (Word, PPT, Excel, Outlook) (7+ years)
• Process Flow Charts (MS Visio- 5+ years)
• Telecom Knowledge: BSS/OSS (4+ years)
• Network implementation and provisioning system (2 years)
• Excellent communication skills and experience dealing with external clients
• Excellent presentation skills and interpersonal skills
WORK EXPERIENCE
1. Company: Tech Mahindra Ltd December 2019 - Till Now
Designation: Associate Process Consultant
Client: Enbridge Inc - Canada
Roles & Responsibilities
• Study business functions, Capture As-Is process, capture the Business requirements from the Business stakeholders.
• Performing Root Cause & Process Gap Analysis for defining the To-Be process solution with Service Design Architects.
• Understanding and analyzing cross-functional features, process analysis and mapping them with business requirements. Identify automation opportunities, define RPA value proposition, re-engineer process, improve automation potential and recommend RPA approach/strategy for digital applications.
• Documenting the business requirements and high-level design solutions, E2E User friendly slide decks for project process program for user experience As-IS process description, define high Level To-Be Automated Process flow, define User stories with Acceptance Criterion and analyzing project documentation
• Conduct RPA High Level Assessments – Time and Motion study analysis for benefits savings
• Design scope agreement with stakeholders, identify process/ tasks in the existing process workflow, defining process scope changes, drafting high level process document, providing operational process briefing to all stakeholders
2. Company: Tech Mahindra Ltd September 2016- August 2019
Designation: Associate Business Consultant
Client: Rogers Communications Inc (Canada), British Telecom (UK)
Roles & Responsibilities
• Study business functions, Capture As-Is process, capture the Business requirements from the Business stakeholders.
• Performing Root Cause & Process Gap Analysis for defining the To-Be process solution with Service Design Architects.
• Understanding and analyzing cross-functional features, process analysis and mapping them with business requirements. Identify automation opportunities, define RPA value proposition, re-engineer process, improve automation potential and recommend RPA approach/strategy for digital applications.
• Documenting the business requirements and high-level design solutions, E2E User friendly slide decks for project process program for user experience As-IS process description, define high Level To-Be Automated Process flow, define User stories with Acceptance Criterion and analyzing project documentation
• Conduct RPA High Level Assessments – Time and Motion study analysis for benefits savings
• Design scope agreement with stakeholders, identify process/ tasks in the existing process workflow, defining process scope changes, drafting high level process document, providing operational process briefing to all stakeholders
• Collaboration with various Information Technology, Network operations, and product subject matter experts to produce quality system requirements documentation to meet business objectives and benefits in line with business requirements for continuous effective evaluation as process matures.
• Single point of contact for the Business, Design, Development & Operations stakeholders to meet the functional and nonfunctional business requirements and achieve strong working relationships with key stakeholders.
• User story creation, support User Acceptance Testing (UAT), provide E2E support to BAU in every stage of the project process and implementation.
• Ensures that all defined project milestones and deliverables are met
3. Company: Melstar Information Technologies November 2014- September 2016
Designation: Business Analyst
Client: Reliance Jio
Roles and Responsibilities
• Functional consultant (product -List and Campaign Manager-outbound calling) for RJIL-Jio Contact Center project
• Accountable for Business Requirement gathering, Documenting Functional & Business requirements and Customer Requirement Documents from client’s traders.
• Maintaining strong working relationship between with the business and key stakeholders along with the internal technical team for delivering the requirements as per requested time by bridging communication gaps.
• Successfully worked on site assignments for release planning, also involved in product backlog meetings, product reviews, and deciding upon further course of action.
• Support business operations processes and creating sequence diagrams or process flows using MS Visio
4. Company: Hathway Cable and Datacom Ltd April 2011- April 2013
Designation: Consultant
Roles and Responsibilities
• Providing assistance to customer support engineers all over India and providing feasibility check for the business requirement
• Responsible for managing & supporting the core IT Infrastructure Systems including Network Data Center Operations
• Conduct fault assessment & troubleshoot IT infrastructure including Cisco Cable Modem Termination System Products (CMTS –uBr7246), Gateways, Switches (Cisco 7606), ASR (Cisco1006) and Aggregators and Advise end-users & clients on configuration issues with speed, bandwidth, frequency, IP, etc.
• Analyze data for outages recorded and provide reports on the bandwidth requirement and coordinate with vendors for negotiation with them and for further improvement
WORKSHOPS/ TRAINING PROGRAMS ATTENDED
Trainings/workshops/certifications at Tech Mahindra Ltd
Business Analysis
• Service Improvement Process
• Lean Six Sigma-Yellow Belt
• ITIL V3.0 Foundation, SCRUM
• ARIS/ Oracle BPA
• Agile Methodology (SaFe and SCRUM) and DevOPs
• Project Management Service Design
• Design Thinking Awareness
• Digital Project Management
• Automation Anywhere
• WEM Modeller -Capability Building
• Digital 101, 201
•UiPath- RPA –Business Analyst
•Customer Delight Level-1
People Management
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