Customer Service Social Media
Resume:
ALAA HOMSI
PHONE:
EMAIL:
adlh2f@r.postjobfree.com
PROFILE
Customer service professional with 6+ years
of experience in lead qualification, proven
customer service, and communication skills
to effectively fill a suitable vacant position in
your reputable company. I hope to find
challenging and fulfilling work that will allow
me to further my expertise while working
within a team and be a part in promoting
your company’s brand name.
SKILLS
• Interpersonal Communication skills
• Teamwork and Adaptability to work
alone.
• Conflict management and Decision-
making
• Active listening
• Accuracy and efficiency
• Self-confidence and Self-motivated
• Brainstorming and creativity
• Up-selling, cross-selling and negotiation
• Integrity and responsibility
• Time-management
• Willingness to learn new techniques.
• Patience, tolerance, and empathy
• Customer service skills
• POS systems and Microsoft office tool
• Networking
• Adobe bundle and photography
• Social media marketing
LANGUAGES
English
Arabic
ACTIVITIES AND INTERESTS
Music editing.
Curiosity of searching about new topics.
Photography and video montage.
Basketball.
WORK EXPERIENCE
Customer service and sales supervisor
Hawa Chicken, Baabda POS
2016–Present
• Greet customers and help them with complaints and questions.
• Communicate with customers through various channels, and responding to their inquiries.
• Achieve customer service satisfaction, and provide professional customer support.
• Resolve customer complaints via phone, mail, or social media.
• Greet customers warmly and solve some certain problem facing.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Process payments via cash, credit card, and other methods.
• Suggest solutions when a product malfunction.
• Inform customer of deals and promotions. Sell products and services.
• Utilize computer technology to handle daily workflow.
• Work with manager to ensure proper customer service is being delivered. Customer service representative
Al Raya Resto café – Beirut
2014–2016
• Greeting customers and helping them with complaints and questions.
• Communicating with customers through various channels, and responding to their inquiries.
• Achieving customer service satisfaction, and providing professional customer support.
• Strong communication skills
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Suggest solutions when a product malfunction.
• Inform customer of deals and promotions, Sell products and services.
• Utilize computer technology to handle high customer support.
• Work with manager to ensure proper customer service is being delivered. Indoor sales (IT & electronics department)
Qwerty Shop – Beirut
2012–2014
• Communicating with customers, making outbound calls to potential customers, and following up on leads, Upselling products and services.
• Understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Researching and qualifying new leads
• Closing sales and achieving sales targets
.EDUCATION
Lebanese International University - Beirut
June 2018
Bachelor of Science In Information Technology
GPA: 3.1
Lebanese university - Beirut
June 2012
Studied 2 years in the Faculty of business administration
Contact this candidate