Manager Digital Marketing

Dear Sir or Madam,

Please accept this letter and the attached resume as an indication of my sincere interest in the open position that I found on your website. The areas of practice to which I am particularly attracted are project implementation, development, and customer service. I feel the company mission values align closely to my own, and I am pleased to say that my previous work experience makes me a candidate worthy of consideration.

As an employee for different projects, I am able to handle complex tasks in short deadlines while managing a large team. Throughout my career I’ve been involved in numerous leadership activities, and my ability to balance these opportunities by maintaining a good working performance is the evidence of my capacity. I have carefully read the exciting responsibilities for this important position, I want to thrive on going beyond, and I firmly believe that I will bring many unique qualities respecting the guidelines as well as innovating to become a valuable asset to your team.

I am eagerly anticipating to have a follow up conversation with you about how I can help with the top-Notch results to fulfill the goals.

My email address is: ***********@*****.***

Tel: (509-****-****

Thank you for your time and consideration.

Kind regards,

Wesnel Isac

Wesnel Isac

***********@*****.***

PROFESSIONAL OBJECTIVE AND PROFILE

-To work with an organization that will utilize my management, training & administrative skills to benefit mutual growth and success.

Effective driven guidance Schedulist, Coordinator, Marketing Specialist, Customer Liaison Officer with 7+ years experiences:

Bilingual (English – French), (French – Spanish)

Developing a close rapport with customers by building durable relationships with good understanding of their behavior which is part of the Marketing aspect of the job.

Marketing theory, practice, and strategies to meet the challenges, and potentials’ expectations for the benefit of the company.

Solid, huge understanding, and application of Administration principles for good organization or company structures.

Good team management, and close control of the company assets for effective use.

Managing the meter technicians, with logical and methodical approach to achieving tasks and objectives of the Utility.

Knowledge of computer office software.

Excellent English, French oral & writing communication.

WORK EXPERIENCE & DETAILS

Import / Export process

which includes the loading from the senders, dock control, and unloading to the receivers. Seafreight operations for vehicles, service and labor materials, furnitures, and other products.

Good Samaritan Club (Guide American Volunteers, and College Students in numerous activities)

Medical translator for USA doctors and nurses’ volunteers from different Mission Churches.

English teacher at Standard English School and Spanish (SESS) – beginner and intermediate level.

MORE WORK EXPERIENCES

NRECA INTERNATIONAL Ltd. - Caracol Community Electrification Project: Customer Liaison Officer / Project Assistant (2012-2013):

oProject due diligence in company with the Manager.

oMultiple Community meetings for the Project implementation.

oMake awareness of the Project mission (Marketing philosophy).

oDevelop and implement strategies in working within a diverse Project neighborhood.

oCommunications with Land Owners/Farmers etc.

oEnsure people in the Project area are kept fully informed of developments/progress.

oEscalate situations to Project Manager to assist in managing operational risks.

oTake ownership, and manage customers’ expectations.

oIdentify and implement solutions to resolve any issues that may result in dissatisfied customers.

oProactively monitor customer work contact, customers early to advise of problems with meeting commitments or appointments, agreeing a new date if necessary.

oProject documents’ translation from English to French-Creole.

oHandle potentials’ customers meter applications to ensure service in a timely manner.

oClose follow up with additional customers’ queries.

oOrganize meter loops’ installers – contractors.

oSupervise the meter loops’ installation by each contractor.

oHousehold electrical wiring inspection.

oSchedule monthly meter reading.

oDisconnects & Reconnects.

oRevise submission and accounts closure applications. Etc.

USAID/PPSELD- Pilot Project for Sustainable Electricity Distribution

Community coordinator / Technicians’ Manager & Meter Readers: (2013- 2020)

oImplement Marketing Strategies in coordination with the Managers, to capture new markets as the company grow, and increase profitability.

oSpread Marketing messages across a diverse range of the project areas.

oFacilitate awareness of the Product offer to actual customers and potentials.

oConduct research, analyzing, and interpreting data to aid in decision-making efforts.

oDevelop content for Sales/Marketing collateral.

o Assist clients directly with information and referral services.

oManage complex issues with multiple partners that may include political consideration.

oEnsure own compliance with contingency plan procedures.

oEnsure that service standards and quality measures of company/community/client needs and demands are established, implemented and monitored.

oParticipate in the creation and maintenance of appropriate partnerships and relationships.

oCreate opportunities from existing channels.

o Overseeing dispatching, collections and field service technicians.

oMonitor the disconnect and reconnect activities for the Utility.

oMonitor customers’ call logs, and follow up in a timely manner.

oResponsible for the character of the work itself for the technicians’ and meter readers’ contact with the treatment of the Utility’s customers.

oBuild billing monthly schedule.

oEnsure billing is properly done for the loss reduction, and proportional income for best figure of financial statement.

oAccess customer information system (CIS) database to research account history for billing inquiries and consumption histories.

o Perform some investigative functions relative to electric meter tampering and damaged electric meters and may appear in court as a witness for the City on related charges.

oMaintain meter inventory, including ordering and testing new meters and disposing of obsolete meters.

oAuditing of staff etc.

EDUCATION & TRAINING

oInternational Career Institute ( ICI )

Advanced Diploma in Marketing (AdvDipMkt)

oUdemy

Digital Marketing

oNotre-Dame d’Haiti University

Program of Bachelor’s in Business Administration

oUniversité TELUQ

Management attestation

oQuisqueya University

Trained on Manager role and Conflict management – HR general introduction -

Emotional intelligence

oKent Australia University

Webinar on project Management

oGlobal Technology School

Certificate in Microsoft office software: Word – Excel – Power Point – Access – and Publisher

oAmerica English School

Certificate of English Proficiency

oFaculté Des Sciences (UNIVERSITE D’ETAT)

Skills & CORE COMPETENCES

oEmployee scheduling

oStrategist

oNegotiation skills

oPersuasiveness

oInformation gathering & management

oExcellent time management skills and able to meet deadlines

oProficiency working knowledge of Microsoft Office

oExcellent oral & writing English communication

oCompetent translator

oGreat analytical skills and very detail oriented

oInterpersonal and Organizational skills

oConsider innovative possibilities

oDisplay leadership stature

oAdaptable and flexible

oCreative and innovative

oEnergetic work attitude

oExcel in self-supervision and self-improvement

I certify that the informations above are correct and true.

Contact this candidate