Yonkers, N.Y.*****

** ***** **. *****:914-***-****

Apt 2d

XAVIER MCGUIRE Email: adlgzf@r.postjobfree.com

TECHNICAL SKILLS

Windows 2000/2003R2/2008R2/2012,XP, Vista, Windows 7, Windows 8.x,Windows 10. Cisco 501 Pix, NAS. SAN, (HP), Apple (MAC) XSAN Blackberry Enterprise Server, (WDS)Windows Deployment Service,(SBS) Small Business Server, Citrix, T1, T2 lines, ATM, Frame Relay, Veritas, SCCM (System Center Configuration Manager ) Tivoli, MS Exchange 2003/2007,2010. As well as Lotus Domino 7.x 8.x) MS office 2k3,2k7,2k10,2k13 Linux and Unix, Mac OS X.x, Firewall,DRM, DWDM,VOIP, SQL. VMware GSX /ESX, Batch file creation.

CERTIFICATIONS;

Intel Certified Network Integration, A+, Red Hat Linux Cert),(MCSE) Microsoft Certified Systems Engineer +net 2003/2005, Microsoft Certified Product Specialist (WinNT), Microsoft Certified Professional (Win2k 3), RIM certified (BES )Blackberry Enterprise Server Admin/Support Professional, CISM, Sony service professional, HP/Compaq certified hardware specialist.

Brain-bench Certified : Network Security Transcript ID#: 53938

Brain-bench Certified : Technical Helpdesk

Brain-bench Certified : Network Technical Support

Brain-bench Certified : Computer Fundamentals (Win 7)

Brain-bench Certified : MS Windows 7 desktop Administration

Brain-bench Certified : MS Windows 8 desktop Administration

Brain-bench Certified : MS Windows 10 desktop Administration

Brain-bench Certified : Computer Forensics

Brain-bench Certified : Computer Literacy (Windows XP)

Brain-bench Certified : Computer Technical Support

Brain-bench Certified : Networking Concepts

Brain-bench Certified : Information Technology Terminology

Brain-bench Certified : MS Windows XP Desktop Administration

Brain-bench Certified : Technical Help Desk (Microsoft)

Brain-bench Certified : Server Administration

Brain-bench Certified : Software Testing

Brain-bench Certified : Microsoft Security

Brain-bench Certified : Storage Area Networks (SAN) Concepts

Brain-bench Certified : Macintosh OS X 10.4 Desktop Administration

Brain-bench Certified : MS Windows Vista Desktop Administration

Brain-bench Certified : Check Point Firewall-1 NG Administration

Brain bench Certified : ITIL Concepts

Brian-bench Certified : Internet Security

Brain-bench Certified : HIPAA(security)

WORK EXPERIENCE:

1/2020-6/2020 Westchester Medical Center

Migration Specialist

Duties included but not limited to:

The migration from Windows 7 to Windows 10 operating system of 28 state of the art computers. ““Golden Image” created and tested and then was deployed. admin and support, responsible for 2nd level support providing on-site troubleshooting( which sometime included entering room of COVID patients) ensuring the proper functioning of systems connected to the hospital network . Which sometimes could not be done remotely, problem diagnosis and resolution, general technical support of remote systems as well . ( eg. Ipads, used for video conf. with patients, Work station On Wheels WOW . Used for the wireless mobile access to hospital network for doctors, nurses and other authorized medical staff.)

3/2019-11/2019 ATOS / Siemens Healtheneers

Sr. Migration Specialist

Duties included but not limited to :

Break /fix day to day / admin and support, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, general technical support for all customers/users at different locations. Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones. Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates. . Process and responded to customer/user calls via the ticketing system, HP Client Service Manager. Support of VIP Executives of Siemens Corp “White Glove “ service. Also did the migration from Windows 7 to Windows 10 operating system of entire staff .(inclusive of legal/HR /Payroll ) “Golden Image” created and tested and then deployed. Transferring of computer profiles, on HP computers that have been refreshed with new SSD HDD ‘s and RAM 16GB and up . Installation of applications, network setting and config as per assigned OU . Troubleshoot wireless connectivity issues with various mobile devices.

2/2018-3/2019 DXC.Technology

Sr Principal InfrastrAssociate,

Constant interaction with virtualization technologies (VMware and/or Microsoft), server applications such as Microsoft AD (Administration), Exchange and SQL, PowerShell. As desktop Support Analyst, I was responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, general technical support for all customers/users at different locations. Provide technical support including installation, imaging deployment of Microsoft Windows 10 /OS X. High Sierra .(via MDT /MDS /Casper).Perform maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones. Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates. . Process and responded to customer calls via the ticketing system, HP Client Service Manager. Also, lead team of (4)Techs for VIP Exec support .(Board of Directors ).

1/2016- 1/2018 Con Edison

Sr. Systems Analyst

Duties included but not limited to:

Desktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, general technical support for all customers at different locations. Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, blackberry devices and iPhones. Using “Good” for mobile devices to connect to Corp email. Perform monthly updates of Microsoft security patches, anti-virus signature file and other software/application updates. Frequently work with Mobile Data Terminals (MDT) – Client Toughbook including setup, updates and periodic maintenance. Imaging and Deployment of Windows 10 OS “Golden Image” being created and tested and then was deployed. on “Panisonic Tough pads “/as well as Touch Books (which are laptops) Handle disposals of all computing equipment that has become obsolete or unusable. Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard. Perform semi-annual inspections of LAN Rooms and LAN Cabinets. Responsible for installation and maintenance of UPS including batteries, agents, ATS, network switches within the LAN/WAN room. Interfacing with Client's 3rd level support including Application Development, LAN/WAN and Server groups. As an analyst I worked in all of Client's various sites and environments; such as corporate offices, field workout locations, power plants and substations. technical groups during deployment of routers, switches, servers and new technologies as they were incorporated them into the environment Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.

12/2014- 6/2015 IPC systems

Lead Analyst/ Migration specialist

Duties included but not limited to : Troubleshooting of company workstations and servers break /fix . Admin and support of Developers using MS Server 2012 /MS Server 2008R2. Upgrading company workstations on site and for mobile users, hardware upgraded to TB HDD, 8Core processors, 12gb of Ram, 64-bit OS Win7/Win 10 testing for implementation. Over 4000 units (boxes) imaged and deployed /MDT /WDS / . Along with all of users profile transferred to new unit and shipped . Some units had transfer done remotely of users profile . Once “Golden Image” has been created and tested and then was deployed. Imaging of 2k12 servers for global distribution, which required different builds and sets of apps for different locations .

9/2014- 12/2014 Stamford Hospital

System Admin/Support specialist.

Duties included but not limited to : Troubleshooting of hospital information systems and proprietary software interface(SIEMENS)with modality /or ultrasound machine . Working on and troubleshooting WOW units (Work station on Wheels) for nurses and physicians .This included the successful transfer and verification of “studies” taken with ultrasound machines that interface with the hospital computer network . Over saw a team of 8 technicians and engineers .

Act as one stop solution providers, to doctors and Ultrasound technicians . troubleshoot desktop units (Windows XP 32/64-bit, Windows 7)SCCM site server used to manage and support workstations via console “Golden Image” created and tested and then was mounted and deployed.

Administration and setup of email accounts, Exchange server 2k7,2k10.IIS 6 support .BES (Blackberry Enterprise Server ) As well as “Good” for mobile devices, to access Corp email.

Admin and support of ADS (Active Directory services, troubleshooting of blackberry handhelds. Policy enforcement, RightFax app support

Monitor the transference of data between the ultrasound machines and the hospital’s IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support .

Admin of antivirus servers. Administration / support of SAN storage/HP/ EMC/DWDM, design and deploy.

6/2014-9/2014 IPREO LLC.

Sr.Systems Admin / Support Specialist .

Duties included but not limited to ; Support of VIP personnel, C level execs and their support staff. Supervised a total of 6-8 technicians/ analyst. Day to day scheduling and coverage . Mobile devices, tablets, blackberry handheld ect. Using “Good” for mobile devices to connect to Corp email. As well as support of Developers on server 2012. MS VM Ware,Exchange2010 admin and support, ADS admin . Remote desktop to users off site. Win7 / windows 2012 server imaging . Server and desktop support .SCCM (System Center Configuration Manager used to admin and support network) Provide one stop helpdesk support for employees in both Broadway locations in NYC .

11/2013-3/2014 Medvac/Medco Pharmaceuticals (Chestnut Ridge, N.Y.)

Sr. Desktop Support Specialist

MSWindows7 Migration technical lead, act as lead tech during migration project. Managed a team of 12 technicians, day to day scheduling /coverage through the entire project. Dealing with issues that Imaging and re-imaging of computers on the enterprise . Also building /imaging of servers to 2k8 r2, as well as admin and support of Active Directory .

4/2012- 3/2013 EXL Service Holdings Inc. ( Manhattan N.Y.C Park ave.)

System Admin/ Support Analyst:

Providing VIP desktop and network support (hands-on) End to end for all C level exec. Supervised a team of 7analyst and network engineers . This is including but not limited to printers/scanners/workstations and other devices such as tablets/smartphones/ect. As well as support their support staff, in 7 geographic areas. SCCM used to manage and support network .Also, supervise the flow of all information technology services provided to any users within the United States. This included access to files/ or documents stored within the corp. network. IBM Tivoli back up and restore solution.

Act as quality assurance Remote / On-site support, for all wireless devices and access to corporate network Via Good or BES .Provided technical support for weekly Global Video Conferences (multi-site 5+)

10/2010- 8/2011 NYU Medical Center (Manhattan, NYC 1st ave)

System Admin / Support Specialist

Troubleshooting of hospital information systems and proprietary software interface(SIEMENS)with modality /or ultrasound machine .This included the successful transfer and verification of “studies” taken with ultrasound machines that interface with the hospital computer network . Over saw a team of 8 technicians and engineers .

Act as one stop solution providers, to doctors and Ultrasound technicians . troubleshoot desktop units (Windows XP 32/64-bit, Windows 7)SCCM solution used as central point of Mgt. to admin and support enterprise

Administration and setup of email accounts, Exchange server 2k7,2k10.IIS 6 support .BES (Blackberry Enterprise Server ) As well as “Good” for mobile devices, to access corp email.

Admin and support of ADS (Active Directory services, troubleshooting of blackberry handhelds. Policy enforcement, RightFax app support

Monitor the transference of data between the ultrasound machines and the hospital’s IS DICOM server, Windows 2k3r2 and 2k8r2 Servers ADS admin and support .

Admin of antivirus servers. Administration / support of SAN storage/HP/ EMC/DWDM, design and deploy.

12/2009-7/2010 Professional Tax Services (Elmsford, N.Y. Westchester County)

System Admin Support Specialist

Configuration and design of network infrastructure.

BES (Blackberry Enterprise Server setup and configuration. As well as Exchange 2k7 administration and support .Support of apps, eg RightFax, MessageOne . As well as SAN environment config and setup.Also, setup of RBAC, DRM, ACLs, firewalls and all perimeter security of network .

DWDM, design and deploy, access to specific databases, such as SQL and Oracle . set up of VPN tunnels and remote access to network .

8/2009-11/2009 Confidential Client (Manhattan, N.Y.C)

System Admin/ Support Specialist

DWDM, design and deployment providing network support and administration focusing on SAN storage and network security.

Administration and support of Apple XSAN/XSAN2 servers as well as Windows 2k3r2/and 2k8r2 well as RSA servers in a mixed environment.

Carving out of LUNS and configuration of volumes, desktop/server support, and MSDRM(Digital Rights Management) Network management of entire enterprise. IBM Tivoli back and restore solution .

1/2009-6/2009 Warner Music Group (Manhattan, N.Y.C)

Technical Support Specialist

Providing a one stop shop helpdesk /support and security for VIP personnel of Warner Music Group. This included but not limited to, Phone/on- site/ home support for network wireless and Network security issues.

Desktop/helpdesk, and laptop support, server Setup and configuration focusing on Security of MS Win2k3 R2,2008R2 servers and BES (Blackberry Enterprise Server).SCCM used to support and admin network .

Also, provided support for MAC OS X .x systems As well as Mac/Apple XSAN /XSAN2 Servers

Documented and co-wrote SOP modified network infrastructure specializing in Network security, and supported entire eastern seaboard of Warner music Group and all of its subsidiaries.

Was part of an Elite team of 4 specially selected engineers who rotated on –call 24/7 support 1wk a month .As well as the 2 offices in midtown Manhattan during normal business hours.

7/2008-11/2008 The New York Sun (Manhattan, N.Y. near ground Zero)

System Admin /Help Desk Support Specialist

Support and Administration of ADS(Active Directory Services ) with in multiple domains and forest,

Acted as level II III support for helpdesk issues.

New user creation, email setup/support. SAN admin setup/configurations of LUNS.

Disaster Recovery plan and procurement of contract .messaging server setup and configure /Lotus Domino/Exchange2003\2007. SCCM 2007 used to admin network .

Windows 2k3 R2 as well as Mac XSAN Servers, specializing in network security.

Systems support and administration. BES (Blackberry Enterprise Server) Admin and support specialist. Servicing and supporting handhelds (hardware and software expert), and other PDA devices.

Helpdesk management, writing of SOP‘s IBM Tivoli backup and restore solution.

1/2008-7/2008 Visiting Nurse Services ( Brooklyn, N.Y.)

System Administrator

Support and Administration of ADS (Active Directory services) within multi-domain forest, new user creation, security policy creation and enforcement. SCOM, SCCM used to manage network devices and config.

Windows 2k3 R2 as well as Windows 2k3 implementation of security policies with in network infrastructure and or /enterprise. Supervised a team of 5 engineers with respect to day to day operations and coverage .

Server farm maintenance, perform all updates and application of patches (WSUS) .Citrix (Meta Frame) Support and administration /RSA security.

Support and Admin of BES (Blackberry Enterprise Server) Anti- virus update and administration /deployment of clients across network. DR (Disaster Recovery) back up and restoration as well as action plan.

HIPAA security implementation and enforcement. SQL admin, as well as Exchange 2005/2007 messaging/email server.

Cisco /routers /switches SNMP community setup and support. Hardware /software maintenance and support of all servers, HP, Compaq .IBM and Blade

Symantec entire suite of products, Trend, SOPHOS and MacAfee.

10/2006- 12/2007 Virtual Music Stores (Manhattan, N.Y. )

Desktop Support Specialist

Responsible for all LAN /. Cisco 501 pix firewall boxes configuration and setup

Responsible for all administration and support of New York home office network infrastructure and design.

New account and IT policy creation within ADS (Active Directory Services), setup and config of Exchange messaging server 2k3 /2k7 . Creation of sub-/child domain within network, installation of Web server,Conversion server,Domain controllers,content and database servers

Mac OS X, SCISI hardware support.

Traveled to different locations to perform 3rd level troubleshooting of sever and small network functionality.

Responsible for network, maintenance and support. Server Administration 2k3 R2 at on site locations. As well as BES administrator 4.1.x server / ver 4.0 handhelds

Acted as 3rd level support of Robotic component (Manufactured by UK company MF Digital) running on an IBM E-Server with 5 TB expansion unit. Also, did installs, configuration and extractions of entire server and expansion bay.

Specializing in OKI printer support and setup /config. As well as Rimage Specialized printers.

On site audits of system performance and efficiency level

Co- wrote SOP manual for usage of proprietary software and hardware. Setting up on site SAN s and NAS storage systems in different Geographic locations .Remote site in Toronto Canada being managed from NY office. Troubleshoot on site specialist, 3rd level server support. Working hands on with MCI and IBM in Toronto Canada with IBM shark server. SANs backup and storage, carving out of “Luns “retention parameters. VB script writing, creation batch files when needed

Used Acronis backup/Restore App Enterprise wide, as well as Veritas and IBM Tivoli.

EDUCATION

Currently enrolled at ITT tech..(Cybersecurity)

Pace University

Bachelor's Degree, Computer Science

New York, NY

Professional Reference : Clarence Harris Jr. 919-***-****

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