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Customer Care Office

Location:
Cape Town, Western Cape, South Africa
Posted:
April 06, 2021

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Resume:

ZOLEKA SIZIWE PHILLIP

** ********** ****** *** ********** 6211 Port Elizabeth 078-***-**** / 076-***-**** adlgwc@r.postjobfree.com

I.D NUMBER: 871********** DRIVERS LICENSE: Code 10 /C1 -with own reliable vehicle GENDER: Female

OBJECTIVE

It is harder in a resume to demonstrate the personal qualities and beliefs which I have and are necessary for a good worker to have. As an experienced Administration Clerk, with Human Resources Management experience and a Business Development Skills, who enjoys a challenge, always seeking opportunities to learn and improve on current skills, I would like to obtain a position that will enable me to use my organizational, physical and educational skills and ability to work with people. With a passion to always go an extra mile, eagerness to tackle any challenge I will be an asset to the company. As an individual who started working as a general worker, my educational and experience background does not limit me to office orientated employment any job will be accepted.

EDUCATION AND TRAINING

MATRIC 12/2005 WOOLHOPE SENIOR SECONDARY SCHOOL

·English

·isiXhosa

·Geography

·Travel and Tourism

·Biology

INTERNATIONAL DIPLOMA IN BUSINESS OCTOBER 2007 CTI COLLEGE

·Major: Principles of Management

·Minor: Marketing

·Related coursework: Entrepreneurship

NATIONAL CERTIFICATE N4- HUMAN RESOURCES MANAGEMENT 2010-12-01 PE FET COLLEGE – DOWER CAMPUS

·Major: Entrepreneurship and Business Management

·Minor: Management Communication

·Related coursework: Customer Care and Business Development

NATIONAL CERTIFICATE N5- HUMAN RESOURCES MANAGEMENT 2012-07-01 PE FET COLLEGE – DOWER CAMPUS

·Major: Personnel Training

·Minor: Personnel management

·Related Coursework: Workshop-Facilitating and Staff Development

NATIONAL CERTIFICATE N6 - HUMAN RESOURCES MANAGEMENT 2013-12-01 PE FET COLLEGE – DOWER CAMPUS (AWAITING NATIONAL N DIPLOMA FROM THE DEPARTMENT OF EDUCATION)

·Major: Labour Relations

·Minor: Computer Practice

·Related Coursework: Human Resources Administration and Relations

COURSES ATTENDED.

CERTIFICATE OF COMPETENCY : FIRST AID LEVEL 1

NQF LEVEL: 2

VALID FOR: YEAR: 2021 – 2024

INSTITUTION: FIRST MEDICAL RESPONSE ACCREDITED TRAINING CENTRE

CERTIFICATE OF COMPETENCY: HEALTH AND SAFETY REPRESENTATIVE (SHE REP)

NQF LEVEL: 3

YEAR: 2021

INSTITUTION: FIRST MEDICAL RESPONSE ACCREDITED TRAINING CENTRE

TRAINING OF TRAINERS IN: GENERATE YOUR SOCIAL BUSINESS IDEA.

INSTITUTION / ORGANIZATION: REAL DEVELOPMENT

YEAR: 2010

oThis training seminar was presented by Real Development under the auspices of the International Labour Organization. Social business Idea is specifically an Idea of a business that will also be looking at social wellbeing of the community, be it environmentally, employment –wise, physical fitness etc. But making profit at the same time.

oE.g., recycling of cardboards will result in clean environment, being employed result in crime reduction and having a gymnasium will result in good health etc.

EMPLOYMENT EXPERIENCE

RECEPTIONIST COMSEC 2008-2010

KEY PERFORMANCE AREARS

·Manage the switchboard

· Redirect walk in clients to relevant departments

·Basic typing

· Filing for senior staff members and Incumbents of Business Development Services.

·Schedule appointments for Clients and Business Development Officers

·Book Meetings for an Executive Director

INFORMATION OFFICER /ADMINISTRATOR COMSEC 2010 –30/06/2014 – 041-***-****

BOARD MEMBER: MRS CORRIENE CLARK – 082-***-****

SITE MANAGER: AKHONA HLOBO – 083-***-****

REASON FOR LEAVING - (RETRENCHMENT DUE TO ORGANIZATION CLOSING DOWN)

KEY PERFORMANCE AREARS

·Co-Operative Management Workshop facilitator

·Representing an Organization at CCMA (records available)

·Human Resources duties including coordinate disciplinary hearing, staff record keeping, updating staff details and managing leave schedule and all related duties

·Co-Ordination of Board Meetings

·Involved in a screening process for potential tenants and employment.

·Update Incumbents lease agreements and Rental Collection from Tenants

·Electricity tokens sales

·Debt collector and driving around the Eastern Cape to get tenants to sign acknowledgement of debts documents

·Petty Cash Handler

·Acquired a slot on a Community Radio Station for business advice on Weekly basis.

·Insure sufficiency of First Aid Kit

·Administrative duties and all other duties required

CURRENT EMPLOYMENT

Bowes Loon and Connellan (BLC) Attorneys - Receptionist / Admin Assistant- From 04-12-2014 December - current.

Contact for reference: Lynda Wester – 041-***-****

DUTIES

oAttend to telephonic and physical enquiries

oRouting clients to relevant legal departments

oSchedule appointments between clients and Attorneys

oReceiving and distribution of legal documents / Correspondence

oInfo searching AJS and Ghost Convey Programs (To check clients files on enquiries)

oRecording and safekeeping of legal documents.

omaintenance of office equipment

oFiling / Typing / Data Capturing

oOrder / Stock Office stationery and record distribution.

PERSONAL ATTRIBUTES

oProfessionalism

oGood communication

oTime management

oComputer literacy

oPay Attention to detail.

oProblem solving

oRelationship building

oAssertiveness

oGoal getter

COLLEGE DETAILS FOR EDUCATION REFERENCE

PE College – Dower Campus – Mrs Laverne Nordien – Email -adlgwc@r.postjobfree.com

Address:117 Rensburg St

West End,

Port Elizabeth

Phone: 041-***-****



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