Saadia Shahid Rizwan Doha, Qatar • 009**********

adlguv@r.postjobfree.com

Summary

To,

The Manager,

Human Resource Department .

Doha Qatar

Dear Sir/Madam,

In my search for a new challenge where I can leverage my experience in Risk Management, Strategic Planning, Systems Development, Policy and Procedure, and Process Optimization, I am pleased to work on valuable job opening .Eager to learn more about this exciting opportunity, I have enclosed my CV for your review.

As my career profile illustrates, I am well-prepared to meet and exceed your expectations. Having served as Officer, Policies & Procedure bank-wide, I am accustomed to the rigors of fast-paced, highly- regulated environments requiring sharp attention to detail, consummate accuracy, and outstanding communication skills. If given the opportunity, I will work tirelessly to deliver similar results while partnering with your staff to accelerate the achievement of your immediate and long-range goals. Further, I would bring the following strengths to your team:

• Proven track record of risk mitigation, process optimization, cost reduction, and full compliance to various internal and external standards and regulations.

• Well-versed in developing, project-managing, and implementing internal systems, policies, procedures, and processes that maximize efficiency.

• Compelling communication skills adept at building professional relationships and leading teams to success.

In my presence, the bank will gain a diligent, goal-oriented professional with the agility, dedication, and focus required to successfully fill the role requirement. As such, I would welcome the opportunity to meet in person and discuss this opening in detail.

Thank you for your consideration. I look forward to hearing from you! Your’ s Sincerely,

Saadia S R.

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Summary

Highly dynamic and result-oriented professional with comprehensive experience in Corporate Governance and Business Improvement. Skilled at implementing controls, policies, procedures, standards, and multiple internal and external requirements. Compelling communicator well-versed at fostering and developing professional relationships with key stakeholders. Goal driven and ambitious leader with proven track record of safeguarding company interests, mitigating risks, driving strategies, and optimizing processes to maximize efficiency. Adept at spearheading, monitoring, and motivating teams.

Areas of Expertise

Operations Management

Strategic Planning

Client Relations

Continuous Improvement

Performance Evaluation

Data Entry & Analysis

Risk Management

Process Optimization

Corporate Governance

Professional Experience

Commercial Bank, Qatar 07/2013 – Present

Officer, Polices & Procedure

Monitor and review existing policies and procedures, formulating process narratives, workflow charts, and work maps as appropriate. Correspond effectively with concerned parties to ensure adherence to standardized operations. Oversee walkthroughs and interviews with prompt effectiveness. Formulate KPI’s to evaluate performance, measure quality, and identify areas of concern. Monitor achievements on periodic basis. Coordinate documentation activities across departments to receive expert feedback. Maintain policy and procedure database, updating as appropriate. Direct procedures to facilitate pertinent information across company. Adhere to departmental policies, processes, and standard operating procedures to ensure smooth running. Identify processes impacting bank systems throughout system update. Aided Corporate Governance procedures. Key Activities

o Review / document existing processes and create/update process narrative, workflow charts, work maps etc., liaising with concerned parties when required, in order to ensure standardized operations.

o Perform walkthroughs, interviews etc. and analyse data gathered for the development of process documentation.

o Coordinate with Process Re-Engineering & Improvement Section to update workflow charts and manuals based on process improvements and process reengineering. o Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Process

o Analysis and Documentation Section and monitor their achievement on a periodic basis. o Review layout / format used in developing the policies and procedures in order ensure they are in line with the defined standards and conform to the related best practices. o Coordinate documentation activities with Business Risk and other departments in order to receive expertise feedback as applicable.

o Manage the policies and procedures database, upload policies and procedures manuals to the intranet on a timely basis and ensure maintenance of version control procedures to facilitate availability of required information across the bank. o Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. o Assist in identifying processes impacting bank systems when upgrade or change in system happens.

Saadia Shahid Rizwan

adlguv@r.postjobfree.com

Contact: 009**********

Doha Qatar

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o Solving audit items as per defined procedure.

o Solving Operational Risk items defined as per procedure. o Assist in Corporate Governance.

Commercial Bank, Qatar 12/2009 – 06/2013

Supervisor/Team Leader, Accounts Services

Oversaw adherence to standard operation procedures and internal policies. Communicated effectively across branches and addressed concerns. Implemented and reviewed checker controls on all processes. Monitored and reviewed user accounts and suspense account to ensure proper authorization. Utilized corporate internet banking, ensuring accuracy of documents and reporting on discrepancies. Proofread documents to ensure accurate details and retail signatures. Directed staff training and mentoring procedures. Perform according to SLA’s and process private banking requests. Acted upon transactions and prioritized local payments. Checked daily and monthly reports to exercise controls. Prepared reports for branches and balanced orders. Implemented process improvements regularly.

Key Activities:

Ensuring compliant with sops and effective interaction and coordination with branches as per business requirements

Review Maker checker controls exist on all processes monthly

Checking of accounts opened by authorized users,

Checks issuance of debit cards, cheque books are checked and signatures are scanned and authorised.

Ensure accuracy and workgroups creation for Corporate Customers in Corporate internet banking

Ensure Authorise requests as per maker/checker controls in CIB.

Ensure corporate & retail signatures are captured in detail and correctly.

Documentation is provided and follow up done as per banks sop

Monitor suspense account and reconciliation of the outstanding are done.

Ensure no impact on priority / ADHOC processing and ensure exceptional approvals are taken for incomplete documents/urgent processing as per DOA.

Support issue identification and resolution - resolve issues on the same day and inform business if query not resolved

Ensure staff are fully cross trained on all products

Ensure SLA's are adhered for sadara and private banking requests and are processed on the same day.

Enable system access and entitlement- ensure staff user ids are checked periodically (quarterly) and system access deleted for individuals that have resigned.

Ensuring all transactions are acted upon cut off's- priority on local payments for deposit-based requests

Monitor accuracy - checking of daily reports and monthly reports to exercise controls and monitor performance

Handles escalation appropriately

Randomly checks documents by the maker before processing and returned with appropriate reasons.

Ensure reports to designated units are released timely.

Ensure archival is done as and when required.

Strive for process improvements within existing systems and processes.

Contribute to projects with productivity and cost saving.

Ensure maintenance of accounts and all related activities are authorized as per agreed SLA. Commercial Bank, Qatar 07/2005 –12/2009

Processor Accounts Services

Opened and closed accounts for retail and corporate customers. Communicated effectively with customers and addressed concerns. Fostered and developed professional relationships. Processed cheque books and debit cards. Monitored and reviewed daily deposit reports. Identified and reported on discrepancies.

● Maintained outstanding standards of service delivery Page 3 3

Additional Valuable Experiences:

Clerk Credit Operations, Commercial Bank, Qatar

Electronic Services Unit, Commercial Bank, Qatar

Clerk Mutual Funds (Investment & Treasury Ops), Commercial Bank, Qatar

Trainee in Trade Services, United Bank Limited, Qatar Education

Bachelor’s Degree in Arts

University of Punjab, Pakistan

Top five Strengths.

I have something special to add to your team, organisation and the world;

Responsibility - I have deep sense of dedication and feel ownership for my commitments.

Command - I am direct in the face of resistance or challenges, because i am comfortable taking charge and speaking up. Self-assurance - I trust my instincts, so i forge ahead confidently, even on risky paths.

Strategic - I quickly weigh alternative paths & determine the best one.

Analytical - I have a natural ability to investigate, diagnose and identify patterns that are logical and well thought out.

Core Skills/Competence

Risk Management;

Communication and Interpersonal skills;

Internal Controls improvement;

Decision Making skills;

Internal and External Audit Management;

Business Process Improvement;

Quality assurance;

Fraud Management and investigation;

Energizes Others;

Policies and procedures implementation;

Control tools management;

Innovation and process Improvement; and

Ability to quickly learn new systems.

Contact this candidate