Customer Service Representative

Tom Klag

***** ********* **. *** *, Rockville MD 20853 Tel: 410-***-****(m) E-mail: adlgru@r.postjobfree.com

E DUCATION

Frostburg State University

Bachelor of Science (B.S.) History (1995-1999)

E XPERIENCE

2014 to Hogan Lovells US LLP Washington, DC

2020 Concierge

Serve as liaison and point of contact for multiple internal and external customers;

Served as the first contact for Clients, and provided them with Visitor cards and additional instructions and services regarding their meeting;

Answered and appropriately routed calls;

Served as the first contact for visiting Co-workers, Colleagues and/or Attorneys from remote offices and provided them with Security Cards, temporary office accommodations and additional instructions and services as needed;

2014 to Technical Resources International Bethesda, MD

2008 Facilities Administrator

Assess general facilities and office maintenance needs;

Serve as liaison and point of contact for multiple internal and external customers;

Requisition company supply orders and process incoming inventory and deliveries;

Distribute and stock company supplies as needed;

Maintain organization of facility files, equipment manuals, and vendor literature;

Prepare and deliver monthly stock allocation reports to Accounting Department;

Responsible for maintenance of office equipment, appliances, and furniture;

Serve as liaison to repair and service vendors as needed for related building management requests;

Organize and facilitate event planning and location/setup requirements;

Manage facilities layout and office space transitions;

Process financial deposits and act as company courier as needed;

Responsible for ensuring proper maintenance of company vehicle and maintenance of company vehicle usage log as needed;

Backup designee for assignment/deletion of equipment access codes as needed;

Manage issuance of contract equipment account codes related to tracking employee usage of company equipment;

Assist in general maintenance of offsite warehouse storage including processing and distribution of incoming shipments;

Facilitate and deliver new-hire training and materials;

Process and re-distribute internal requests to appropriate departments as needed;

Manage issuance of security keys/fobs in addition to maintaining current distribution logs;

Ensure company manuals and environments are within audit and quality assurance standards;

Perform general labor tasks as required, including loading, unloading, lifting, and moving company materials;

Interact on a daily basis with various levels of management and company personnel; and

Collaborate with various departments on inter-company initiatives and projects.

2007 to Sparks Personnel Rockville, MD

2007 Jr Facilities Administrator

Maintained supply order inventory and allocations;

Processed financial deposits and necessary shipment requests; and

Responsible for maintenance of office equipment, appliances, and furniture.

2007 to JPMorgan Chase Frederick, MD

2006 Customer Service Representative

Provided exceptional customer service in a challenging environment;

Processed and delivered accurate account information to external customers; and

Performed initial and follow-up customer contact in relation to account status and payment schedules.

2006 to Victor O. Schinnerer and Company Washington, D.C.

2004 Assistant Firm Administrator

Processed incoming and outgoing shipments;

Served as office administrator and manager as needed;

Organized and facilitated event planning and location/setup requirements; and

Facilitated internal production and duplication requests.

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