DEVIAYA PARAMESWARAN

No *. Jalan Awan Pintal, Taman Yarl, 58200 Kuala Lumpur

+601*-******* (Mobile) +603-******** (Home)

adlgmv@r.postjobfree.com

SUMMARY

To build career in growing organizing, where I can get the opportunities to prove my abilities

by accepting challenges, fulfilling the organizing goal and climb the career ladder through

Continuous learning commitment. I am dedicated, outgoing, and a team player.

PUBLIC MUTUAL BERHAD

Personal Assistant, Jan 2015 until Apr2017

Handled PowerPoint preparation for sales Kick-off.

Handled preparation for admin.

Answer and direct phone calls.

Do Emails to inquiring customers and clients.

Take messages and deliver to proper personnel.

Perform clerical duties such as copying and filing etc.

Enter client information into to computerized files.

Planning meetings and taking detailed minutes.

Organizing and scheduling appointments with admin software.

Reminding the manager/executive of important tasks and deadlines.

KJ PROPERTY MANAGEMENT SDN BHD

Admin Assistant, October 2017 until May 2018

Attached as Admin Assistant at Tiara Mutiara 2 Service Apartment.

Handle customers’ requests as face to face regarding the issues.

Performs general clerical duties to include but no limited to photocopying,

faxing, mail distribution and filing.

Coordinates and maintains records for staff office space, phone, and office keys.

Creates and modifies various document using Microsoft.

Managing Office stock, preparation regular report (e.g. expenses and office budgets)

and organizing company records.

Handle administrative requests and queries from senior managers.

Knowledge of office management systems and procedures.

Update and maintain office policies and procedures.

RHB BANK BERHAD CONSUMER COLLECTION& RECOVERY DEPARTMENT

Tele collector under credit card department, June 2018 until January 2019

Advise customers of necessary actions and strategies for debt repayment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Negotiating payoff deadlines or payment plans.

Making follow-up calls, educating customers on the collection process

Counseling customers on how to conserve energy and reduce the amount of their energy bill and maintaining account information.

Update account status and database regularly.

Keep track of assigned accounts to identify outstanding debts.

Plan course of action to recover outstanding payments.

Create trust relationships with debtors when possible to avoid future issues.

Alert superiors of debtors unwilling or unable to pay when necessary.

IGT SOLUTIONS (IGT): TECHONOLOGY AND DIGITAL SERVICES AND SOLUTIONS COMPANY

Essential Services under Scoot Airline, January 2020 until June 2020

Resolves passenger requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Acknowledge the passenger email and resolving passenger complaints.

Assist agent to do manager calls and also advice passenger in request.

Maintaining a positive, empathetic and professional attitude toward passenger at all times.

Check on boarding pass, upgrade seats and reissue tickets when a flight is overbooked.

Rebooked passenger on late arrivals by maintaining passenger satisfaction without compromising company guidelines.

Answered inquiries regarding airplane emergency procedures.

Assisted passenger by making reservations, preparing and issuing tickets, calculating of fares and issuing of refunds.

Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets.

Providing feedback on the efficiency of the customers service process.

Dealt with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers

DAYTHREE BUSINESS SERVICES SDN BHD

Customer service For Lazada – July 2020 – present.

•Resolves customers requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

•Acknowledge the customers email and resolving customers complaints.

•Help customers how to purchase an order using the Lazada app, as directing customers step-by-step to resolve the issue.

•handling customer with patience and understanding.

•directing customers to have the issues in their order purchase and where is item ?

•working on the mega sale in Lazada .

•Been a subject matter expert by training other new agents.

2012 – 2015: SMK ASSUNTA - SIJIL PELAJARAN MALAYSIA

Able to work in a team, as well as individual.

Willing to learn and work hard.

Self-motivation.

Able to relate well with team members.

Ability to Work in Harmony with Team Work.

Excellent time management skills and the ability to prioritize work.

Determination and Persistence.

Attention to detail and problem-solving skills.

Problem-Solving Skills.

Advanced understanding of the basic office applications including MS Office (MS Excel and MS PowerPoint, in particular)

Social Medial Management (Facebook, Twitter, Instagram, Gmail. Yahoo etc.)

Advanced understanding of the basic Smart to access Internet Explorer, Mozilla, Google Chromes and others.

Learn to use the system of office management such as (Sky Speed and Salesforce).

Dancing.

Interested in singing as music’s

Sport interested in swimming as physical activity.

Communication skills as teaching dance and composing videos

Traveling as for food adventure more to controlled diet as the same time.

Hobbies of coloring to get relax mind and think deeply.

Watching movie in Netflix with family .

English - Excellent written and verbal communication skills.

Bahasa Malaysia - Excellent written and verbal communication skills.

Tamil – Excellent speaker.

Date of Birth: 12th march 1998

NRIC : 980***-**-****

Place of Birth: Subang Jaya Medical Central

Nationality : Malaysian

Race : Indian

Religion : Hindu

Sex : Female

Marital Status: Single

1.SHANTHI MASIMONEY (ENTERPRENUE) +601*-*******

2.JANANI ASHA (TEAM LEADER) +017*******

3.REVAN NAIR (TEAM LEADER) +012*******

P R O F E S S I O N A L E X P E R I E N C E

E D U C A T I O N A L B A C K G R O U N D

K E Y S T R E N G T H S

C O M P U T E R S K I L L S

H O B B I E S / I N T E R E S T

L A N G U A G E P R O F I C I E N C Y

P E R S O N A L D E T A I L S

R E F E R E N C E S

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