I am a **-year-old female graduate from CTI-East London that is seeking for work experience where I can be a viable asset.

I want to be a servant to the South African progression and development in any job line that would have me, where I will work diligently and effectively to smooth the running of your company with my hard efforts.

I am a diligent person with great interpersonal, communications and excellent interpersonal skills. I am a highly adaptable, flexible, amiable and enthusiastic self-reliant who is able to assist in a team environment.

I am able to work at immeasurable work pressures with the goal to get the excellent results, with the willingness to learn new and knowledgeable things. My administrative nature puts me above the rest.

I am now ardent to be an asset and prospect investment in your company and for you to use my passion and skills.

Yours Sincerely

Vuyokazi Lubanga

CURRICULUM VITAE

OF

Vuyokazi Lubanga

PO BOX 494

KIDDD BEACH

5264

(ID 880**********)

African Female, 33 years

Cell 067*******

Email: adlgmt@r.postjobfree.com/

PERSONAL PROFILE

Career-driven, able to work under pressure, client/customer centric, innovative, identifying new opportunities, fast learner, Pro-Active and independent thinker.

EDUCATIONAL BACKGROUND

Matric : Passed - 2006

Cambridge High School

East London – Eastern Cape

TERTIARY QUALIFICATIONS

Diploma Btec in Business Administration

CTI Collage

Sports done Netball

Computer Skills: Computer Applications 1 – 2010

Microsoft Excel, Microsoft Power-point, Microsoft Word

Other Skills: Operator Development Programme (Completed)

Previous Employment

Employer Name : Dunamis General Trading (working under Eskom)

Job Title : Administrator and Data Capturer

Duration : February 2010 –March 2012

Location : East London

Duties :

Dunamis was a CC company working under Eskom in a saving energy project which started in 2010. I was employed as an administrator to capture all work done on site on a daily basis

Submitting daily reports straight to Eskom and weekly reports

Capturing all data forms worked on the installation company site.

When not in the office I would do extra work in training all new installers who will be installing Eskom’s new saving energy globes.

I was working and studying at the same time for 3 years under Dunamis General Trading as part of my practices

Employer Name : DMC

Job Title : Call Centre Team Leader

Duration : 01 September 2013 – 31 October 2015

Location : East London

Duties :

Was managing the production of 20 call centre agents, where I make sure that their daily production is on point and that they have smooth working flow, and update their production performance. I am also responsible for an entire campaign where I present on its production in terms of receipts brought in, production losses, short comings and report on batches of that campaign.

Motivating and inspiring the team to surpass their potential

Exceeding and meeting the departmental objective, including targets, production targets and receipt target.

Research required information using available resources, handling escalated complaints and queries as required.

Looking constantly for development as well as continuous improvement for the entire team.

Employer Name : Debt Management Consultants (Real People)

Job Title : Junior Portfolio Co-ordinator: Outsourced (Collections)

Duration : 1 November 2015 – 30 June 2018

Location : East London

Duties :

Preparation of import files

Post import checks to ensure all relevant information has been made available to collections

processes

Weekly/monthly recons to file on book

Daily/weekly actioning of withdrawal actions via external customers

Provision of set reporting formats to external customers as required

Query resolution relating to any of the responsibilities noted

Build a relationship with the Portfolio owners

Ensure daily client requirements are operationalised

Identify opportunities to improve business processes, collections tactics and performance

Ensure operational reporting is in line with requirements and maintains integrity

To implement controls, procedures and reports as and when requested by Senior

Management

.

To perform any other functions over and above the ones listed as requested by

Management

Current Employment

Employer Name : MBSA Learning Academy

Job Title : Admin Interns

Duration : 8 July 2019 – 31 December 2020

Location : East London

DEVELOPED ABILITIES

I certainly know the importance of good time management, as one has to manage multiple tasks simultaneously as well as determine a hierarchy of tasks,

To identify and manage ethical issues in dealing with people

To respect confidentiality,

I have learnt the importance of working in a team as well as developing a rapport with colleagues and clients.

My communication and presentation skills have improved tremendously.

Make use of Autofill

Use Autofill for formulas

Manage Data Easily with PivotTable Tool

REFERENCES

Mrs Nomthandazo Ngcanga

Email: adlgmt@r.postjobfree.com

Director/Manager of Dunamis General Trading Cell: 079*******

Mrs Sandra Mostert

Email:adlgmt@r.postjobfree.com

Debt Management Operations Manager

Cell: 084-***-****

Mrs Kim Jegels

Email: adlgmt@r.postjobfree.com

Credit control Ops

Cell: 062-***-****

DMC (Real People) 043-***-****

Mr. Christopher Peters

Email: adlgmt@r.postjobfree.com

MBLA Quality Manager

061-***-****

Mr Peter Howe

Team Leader Manager

043- 7063417

VUYOKAZI LUBANGA

Contact this candidate