Customer Service Contact
Resume:
Curriculum Vitae
Of
Garth Phillips
Phillips Garth
Personal information
First name : Garth Alistair
Surname : Phillips
Date of birth : 1982/08/07
Identity number : 820**********
Residential address : 22 Thor Street,Ennerdale,Extension 1,1830 Contact numbers : 082-***-****
Email Address : adlgms@r.postjobfree.com
Tertiary Education
Course : Re5
Institution : Moonstone
Course : 115753 Conduct Outcome - Based Assessment Institution : Lets Study College
High School Education
School attended : Don Bosco College
Highest standard passed : Grade 12
Subjects : English,
Afrikaans
Economics
Criminology
Mercantile Law
South African Law
Work experience
Company G Liquor Lounge
Period February 2018 – October 2020
Position Owner
Responsibilities Managing and overseeing the business – Closed due to covid 19 Company Standard Bank Insurance Limited
Period March 2016 – January 2018
Position Claims Consultant
Contact person Ronel Hayman
Contact number 011***-**** /082*******
Responsibilities To provide a high level of telephonic sales and service Effectively handling all incoming calls and queries Calling over 70 clients a day for a rating on services Interpret reports and validity of the claims
Constantly make sure that my portfolio is updated on daily Responsible for all payments and rejections on claims Company Way Bridge (Digicall) Consulting
Period July 2013 – March 2016
Position Desktop Assessor
Contact person Gordon Holmes
Contact number 010-***-****
Responsibilities Inbound and outbound call centre agent Pro-actively follow up with the contractor appointments when a new claim is allocated.
Pro-actively and consistently keeping the customer and contractor informed about progress of a pending claim and procedures. Consistent follow ups with the contractors within stipulated timeframes and maintaining an effective service level agreement. Assertively and persuasively rejecting claims falling outside the confines of the policy and ensuring that a appropriate written formal communication is sent to the broker on the same day.
Ensuring all assessments and disputes are resolved thus enable effective customer service delivery.
Dealing with Telephone and E-mail Queries from clients, brokers Company Shy Technologies
Period November 2011 – July 2012
Contact number 011-***-****
Contact person Ameen
Position Senior Technician
Responsibilities Aerial & Satellite Installations
Face to face interaction with clients on a daily basis Install & setting of surround sound & plasma
In station of Intercom 1 to 1, 1 to 2
Stand Alone Camera Systems
V-Sat Installations and Fault Finding
Company D” Vision
Period November 2009 to November 2011
Contact number 073-***-****
Contact person Garth Phillips
Position Owner
Responsibilities Aerial & Satellite Installations
Face to face interaction with clients on a daily basis Install & setting of surround sound & plasma
In station of Intercom 1 to 1, 1 to 2
Stand Alone Camera Systems
V-Sat Installations and Fault Finding
Company Aerial Excellence
Period September 2009 – November 2011
Contact number 011-***-****
Contact person George
Position Sub contract - Technician
Responsibilities Aerial & Satellite Installations
Face to face interaction with clients on a daily basis Install & setting of surround sound & plasma
In station of Intercom 1 to 1, 1 to 2
Stand Alone Camera Systems
V-Sat Installations and Fault Finding
Company A & S Cable Systems
Period August 2004 – June 2008
Contact number 031-***-**** / 082-***-**-**
Contact person Darryl
Position Junior and Senior Technician
Responsibilities Aerial & Satellite Installations
Company A.E.P. General Maintenance
Period July 1999 – July 2004
Contact number Albert
Contact person 079-***-****
Position Labourer
Responsibilities Minor Electrical, Plumbing & Alterations Personality
I am a hard-working individual who is reliable, intelligent, trustworthy, responsible and highly motivated. I have impeccable communication skills and enjoy problem solving. I am not afraid of new challenges. I believe that I am a strong planner and problem solver who readily adapts to change. I work well in a team as well as independently to exceed expectations. I can juggle multiple priorities and meet tight deadlines without compromising quality.
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