RESUME

MANISH KUMAR

FLAT.NO.***,Ganraj Niwas, Nawaghar Ali, Ghansoli Gaon, NAVI MUMBAI, MAH- 400701

Mob: 754-***-****

E-mail: adlgju@r.postjobfree.com

OBJECTIVE

To strive for excellence in the information technology field with dedication, focus, proactive approach, positive attitude and passion bring laurels to my organization.

Highlights of Qualifications:

Certified ITIL with 7+ years of experience in IT Helpdesk.

Deep knowledge of providing support to application configuration.

Outstanding skills of ITIL principles

Ability to work within team environment

Resume Summary

SYSTEM ENGINEER at HEXAWARE TECHNOLOGIES LTD Client:- TATA STEEL LTD,

Mumbai since February 2017 to Till Date.

ROLES AND RESPONSIBILITIES:

Handling & resolving day to day IT related issues of End User within the SLA.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

Analyzed complex technical issue and consult with Team members and Clients and made recommendations for Service Level improvements.

Monitored and Coordinated with Team members & ensure achievements of all objectives

Support over Remote Tool and Microsoft Remote Assistance.

Working closely with problem owners, SMEs to identify problem scope and escalate IT service outages to specialize team.

Handled all desktop level issues, including installing and upgrading software, installing and troubleshooting hardware and configuring systems and applications via telephone and e-mail.

Before Professional Experience:-

Organization Designation

: -

: -

HCL InfoTech Associate

Duration

: -

FEBRUARY 2014 to Till FEBRUARY 2017.

ROLES AND RESPONSIBILITIES:

Handling & resolving Day to day issues with respect to End User Support which includes MS Outlook, Laptop, Desktop, printer, Operating System.

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate signatory.

Handle all IT related issue of End user and resolve it within the SLA.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.

Identify, evaluate and prioritize customer problems and complaints.

Other task assigned by the organization from time to time

#Technical Skills: Software, Configuration, Customer Support, Troubleshooting, Technical Support

Operating Systems : Windows XP/98/2000/Vista/07/08/10

Certification – ITTIL 4 Foundation

Date-12.12.2020

Certificate No- GR671215296MK

Educational Qualifications:

Degree

Specialization

University

Name

Year of

Passing

Percentage B. Tech

Electrical

Engineering

B.P.

Poddar Institute of Management & Technology West Bengal University of Technology, Kolkata

2013

DGPA : 6.21

Diploma

Electrical

Engineering

Govt. Boys

Polytechnic, Dumka, Jharkhand Board, Jharkhand

2008

74.83%

SSC

Science

Spring Dales

English School, Jamshedpur.

2004

62.8%

Academic Project Summary:-

Summer training on Thermal power plant from Patratu Thermal Power station(A unit of Jharkhand State Electricity Board) held from 25.06.2010 to 15.07.2010

Final year project on Protection schemes for 3-phase induction motor from incipient faults

Personal Information:

Name MANISH KUMAR

Father’s Name G.B JAISWAL

Marital Status SINGLE

Nationality Indian

Languages Known Hindi, English, Bengali

Contact number 754-***-****

E-mail-id adlgju@r.postjobfree.com

Date of Birth 12-JULY-1986

I, MANISH KUMAR, hereby declare that the details furnished above are true.

Place:

Date: (Manish Kumar)

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