Geronimo Ivan A. Lana

Kalayaan St. Phase * Progress Homes,

Del Rosario, Canaman, Camarines Sur.

Email: adlghm@r.postjobfree.com

Phone: 090********

Profile: Experienced Customer Service Representative bringing 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Resilient team player with adaptable and resourceful mindset.

Personal Information:

Date of Birth: January 27, 1992

Place of Birth: Legazpi City, Albay Philippines

Religion: Roman Catholic

Age: 29

Height: 5’5

Weight: 80 kg

Education: Bachelor of Science in Information Technology

Bicol University

College of Science

Legazpi City, Albay

2nd Year College

JOB EXPERIENCE

2008-2009: Customer Service Representative at Horizon Blue Cross Blue Shield

COMPANY: (APAC INC.) 2008-2009 – Muntinlupa City

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Consulted with outside parties to resolve discrepancies and create effective solutions.

2013-2014: Technical Support Specialist Verizon DSL

COMPANY: ALORICA Inc. - Makati City

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Resolved system, hardware and telephone issues within 24 hours, improving efficiency among all departments.

Submitted service tickets for equipment maintenance requests.

Resolved 40 technical support inquiries per day.

2014-2015: Technical Support Specialist Hughes NET

COMPANY: Sutherland Global Services Inc. - Legazpi City

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Patched software and installed new versions to eliminate security problems and protect data.

Removed malware, ransom ware and other threats from laptops and desktop systems.

2017-2018: Customer Care Representative – PEX Card

COMPANY: Infinit-O Global, Limited – Legazpi City

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Assisted call-in customers with questions and orders.

I certify that the information given above is true and correct.

Geronimo Ivan A. Lana

Applicant

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