Manager Customer Support

DOCUMENT CONTROLLER

WAQAS ALI

Riyadh – Saudi Arabia

Mobile: +966-***-******

E-mail: *************@*****.***

To work in real Professional atmosphere that enables me to cope-up with emerging as well as the latest technologies and scope for widening the spectrum of my Knowledge. Experience in Saudi Arabia:

1. Document controller and Secertary CWG (Civil Work Group) Technical Department . Salini Impregilo Company working on Riyadh Metro Project

(Joining date in this Project 26-jul-2017 – On Going). 2. Working On Design Drawings (EDR), Shop Drawing(SDR), MEP, Struture, Architecture, Reports, CRS (Comments Resolution Sheets). World Class document Numbering Standard.

3. Dealing with contractors and Sub-contractors.

4. Worked in IT company for Maping and GIS by using ORTHOPHOTO microstation V8 as Editor of 2D and 3D images.

5. As a senior surveyor or Team Leader 8 months with HERE maps, 6. Maps and GIS (Geographic Information System), Maps Updating of Riyad and Jeddah

7. POIS collection( Point of interest ) Ar Riyad, Jeddah, Khobar, Dammam. 8. Data Entry and Daily Reports.

9. Work with Cyclomedia of 360 degree images projects. Graphic Designing

1. Photoshop, Illustrater, Corel Draw 6 months.

2. Ms Office, Computer Operator and Hardware Troubleshooting 1 year. Call Center 6 months, outsourcing in Pakistan

3. As Senior CSR ( Customer Support Representative ) 4. Determines eligibility by comparing client information to requirements. 5. Establishes policies by entering client information; confirming pricing. EXPERIENCE

EXPERIENCE

6. Informs clients by explaining procedures; answering questions; providing information.

7. Maintains communication equipment by reporting problems. 8. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Assistant HR manager 2 years in call center

1. Identifies the critical success factors from an HR & IR perspective and formulates the strategy

2. Monitor& track productivity levels across the organisations 3. Sets standards through benchmarking/best practices 4. Partners with business heads to facilitate high productivity achievement 5. Ensures systems and processes support the Company strategy appropriate staff member.

6. Facilitates the development of appropriate organisation structures with clearly defined roles and responsibilities and manpower requirements 7. Plans for headcount to staff the positions based on requirements 8. Tracks staff movement, attrition and vacancies and ensures vacancies are filled within stipulated time using the most effective and cost efficient method and sources

Data Processing 1 months

1. Organizes documents; prepares and codes data for entry into computer system.

2. Enters data into system via on-line terminals and other data entry devices; verifies for accuracy and completeness.

3. Investigates and reconciles any discrepancies in files. 4. Answers phone; screens calls; responds to any inquiries or transfers call to appropriate office or individual; composes correspondence in response to inquiries.

5. Maintains library of any reference material needed to ensure accurate coding. 6. Files material into proper location.

7. Assists with other work processing or other tasks as needed. Personal Secrtery 1 year in MATEELA

1. devising and maintaining office systems, including data management and filing; 2. arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

3. screening phone calls, enquiries and requests, and handling them when appropriate;

4. meeting and greeting visitors at all levels of seniority; 5. organising and maintaining diaries and making appointments; 6. dealing with incoming email, faxes and post, often corresponding on behalf of the manager.

Graduation

1. BSCS -2 years from Virtual university

2. Bachelors of ARTS B.A from Punjab University

Diploma’s

1. Graphic Designing

2. Microsoft Ofiice and Hardware

FATHER NAME: PAIGHAM ALI

MARTIAL STATUS: SINGLE

RELIGION: ISLAM

NATIONALITY PAKISTANI

LANGUAGE READ WRITE SPEAK

English Fluently Fluently Fluently

Urdu

Fluently

Fluently

Fluently

Arabic Intermediate Basic Basic

WAQAS ALI

Mobile: +966-***-****** / *************@*****.***

EDUCATION

MY PERSONAL INFORMATION

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