Customer Service Social Media

Renae Jenkins

Georgetown, Texas, 512-***-****

adlget@r.postjobfree.com

linkedin.com/in/renaejenkins

Summary

ELearning, virtual instructor-led (VILT) and instructor-led training (ILT) development professional. Expert with Articulate 360 and certified in Camtasia. Extensive knowledge in accessible instructional design development/508 compliance.

Expertise:

•Certified Articulate 360 and Camtasia developer with 6 years hands-on experience

•Micro-learning, Camtasia videos

•Extensive knowledge of accessible design and 508 compliance

•Data Collection/Customer Service Management

•Adobe Creative Cloud Suite

•LMS management (Moodle, Blackboard)

•ADDIE Model, Kirkpatrick Levels, and Agile training management process

•Customer Relationship Management (Salesforce and other CRM systems)

•Content management

•Online training/webinars

•Project/Team Management

Experience

Training Development Director - Owner

Intrinsic Partners Consulting

June 2017 - Present

Contract with small businesses and educational organizations to develop highly effective and engaging training materials for instructor-led, virtual instructor-led, and eLearning courses. Assess training needs and create learning experiences for employees/clients. Specialize in curriculum development, micro learning, eLearning, job aids, training decks, and technical instructions. Provide graphic design (PowerPoint, Articulate Storyline, MS Word and Camtasia templates). Offer audio voiceovers and video services.

Instructional Systems Designer (Contract-as needed)

Hagerty Consulting

February 2021 – Present

On-call independent contractor to provide instructional design services on various projects.

Lead Instructional Systems Designer

Mpact Strategic Consulting LLC

Oct 2020 – February 2021

Lead and manage course development in support of a Federal Emergency Management Agency (FEMA) Federal Qualification System (FQS) Instructional System Design team. Approved for Security Clearance Public Trust.

Senior Instructional Designer (eLearning)

Blackbaud

Dec 2019 - Nov 2020

Build educational eLearning content in a SaaS software, rapid release environment. Manage courseware development. Design and develop effective, engaging learning experiences; collaborate with subject matter experts, instructors, and peers. Write and narrate scripts for audio content within Articulate 360. Tools include Articulate 360, Rise, Storyline, Camtasia, Audacity, Adobe Creative Cloud suite, Marketo, MS Teams, and BOX.

Training Development Specialist Texas Department of Agriculture Oct 2017 - Dec 2019

Instructional design and curriculum development project management, training needs analysis, training, and instructional materials development. Effectively plan, organize, and conduct instructional programs for adult learners via eLearning modules and self-paced informational online courses. Support internal and external clients in technology and program areas. Analyze and interpret legislative policy and rewrite it using plain language for training and technical materials. Tools used include: Articulate Storyline, Camtasia, Adobe Creative Suite, MS Office Suite.

Online Faculty - Adjunct and Full Time

Apollo Education Group – University of Phoenix

Sep 2007 - Oct 2017

Teach online courses in Critical Thinking, Business Communications, and English to non-traditional adult learners. Develop academic resources and materials, create online curricula and activities, write technical training manuals for new users of the online learning system, create and present academic lectures, and work with individual students on a case-by-case basis. Write and edit articles for College of Humanities and Science quarterly newsletter.

Marketing Specialist

Veterans Land Board

Jul 2011 - Aug 2013

Guide the editorial direction for all online communication efforts, including website, multimedia writing, social media and targeted email content. Analyze customer behavior data and trends to help build effective marketing strategies. Manage editorial calendar and plans. Design, write, and edit newsletters, email campaigns, eNewsletters. Contribute input and guidelines for effectiveness of site content, visual appearance and site navigation. Promote VLB benefits via the planning, creation and distribution of four targeted quarterly publications and weekly blog posts. Conduct surveys and monitor website traffic, using information toward strategies that increase traffic to VLB website.

College Bound Mentor Grant Coordinator

Round Rock ISD

Oct 2010 - Jul 2011 (Grant funded)

Successfully manage 50 Campus Coordinators and over 400 mentors. Increase mentor database 300% within 6 months. Design, implement and measure new and existing mentoring programs. Present workshops for parents and mentors, arrange small and large group activities, monitor and evaluate program progress.

Education

University of Phoenix, Master of Arts in Education, Curriculum & Technology

The University of Texas at Austin, Bachelor of Journalism

Texas State University, Education Based Teaching Certification

Licenses & Certifications

Camtasia

Articulate 360/Storyline

Certified Advanced Instructor (University of Phoenix)

Texas Teaching Certifications in Journalism, English Language Arts, and English as a Second Language

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