Anettra Dozier

**** *********** **., *******, ** 76542 Cell: 254-***-****: adlgee@r.postjobfree.com

Summary

Administrative Assistant offering versatile office management skills and proficiency in Microsoft Office programs with over 15 plus years of clerical experience. Strong planner and problem solver who readily adapts to change, works independently or with a group and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Able to type 40 wpm and operate computerized programs, databases, Outlook accompanied by my common access card and can enter, modify and retrieve sensitive information/data into or from electronic records, scheduling systems and/or reports.

Highlights

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Strong organizational skills

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Microsoft Office proficiency

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Active listening skills

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Professional and mature

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Data Entry

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Strong problem solver

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Energetic work attitude

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Qualified Typist

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Telephone inquiries specialist

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Dedicated team player

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Customer service expert

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Schedule management

Accomplishments

Customer Assistance

• Certified Customer Service Facilitator, whom instructs Operation Excellent Customer service training for new staff and refresher course for current employees, and maintain accountability.

• License Realtor

•Excellent verbal and written communication skills.

•Works very well under deadlines and with little supervision.

Experience

Customer Service Representative

03/2021 to Current

Support Services Group (Fema)

Problem solving and exploring alternative solutions.

Providing outstanding Customer Service.

Utilizing multiple systems while speaking with customers.

Provide High Degree of accuracy with all work and exceptional attention to detail.

Maintain call center database by entering information and documenting customer interaction.

Realtor

01/2020 to Current

All City Real Estate- Killeen, TX

Network and prospect to find potential clients and sell them on the benefits of using our agency

Travel to properties with clients to show off the features of each home and help them compare different properties based on their needs

Assist clients in developing "wish lists" of features they want in their homes

Guide clients through the process of staging and preparing their homes for sale

Negotiate contracts so the terms are as favorable as possible for the client (and while consulting with real estate lawyers when necessary)

Advise clients on the potential profit margins of investment properties based on comps

Put together comps for buyers and sellers to consider

Host open houses for clients who are motivated to sell their homes

Administrative Assistant

09/2013 to 06/2019

Child Youth Services – Fort Hood, TX

• Received and screened visitors and/or telephone calls, providing general and specialized information to Soldiers and Family members regarding Child & Youth Services.

•Schedule daily hourly child care appointments for daily care, canceling, re-scheduling children appointments; entering no-show information; and monitoring the electronic wait list.

• Records update and generate reports dealing with various directorate programs.

Establishes and maintains a library of regulations, office memoranda, payment document, training catalog, and any materials the office required.

• Assist in budgeting process, and office management.

• Able to provide administrative and logistic support, office automation equipment, and communicate with customers and staff.

• Schedule appointments using an electronic calendar.

Utilize automated tracking programs to input, store, and/or retrieve data.

•Maintains a filing system, reviews correspondence for spelling and grammar, receives mail, maintains the store director's appointment calendar.

•Serves as the payroll liaison between the Montague Child Development Center and the Customer Service Representatives (CSR) to resolve payroll issues.

•Serves as Credit card holder for my center, receives written or verbal purchase orders, required to make purchases online or at various locations, maintains order files and verifies shipping invoices against original orders. Independently performs a variety of budgetary duties to support budget formulation and estimates.

•Maintaining confidentiality of information obtained to carry out required duties.

Administrative Assistant

05/2010 to 05/2012

Child Youth Services – Schofield Barracks, HI

•Received and screened visitors and/or telephone calls, providing general and specialized information regarding Child Youth Services.

•Records update and generate reports dealing with various directorate programs and accountability.

•Establishes and maintains a library of regulations, office memoranda, payment document, training catalog, and any materials the office required.

•Assist in budgeting process, and office management.

•Able to provide administrative and logistic support, office automation equipment, and communicate with customers and staff.

•Schedule appointments using an electronic calendar.

•Utilize automated tracking programs to input, store, and/or retrieve data.

Trust Assistant

06/2006 to 06/2007

City National Bank – Lawton, OK

•Opens and closes trust accounts; arranges transfer of trust assets; updates trust account records; pays bills, dividends, and interest; and performs clerical duties in personal or corporate trust department: Compiles, records, and enters names and addresses, description of assets, and other information, or deletes information previously entered, to open or close trust account, using computer.

•Documents funds received or disbursed and update records.

•Prepares and mails checks, or enters commands to generate checks, to pay bills for personal trust customers, disburse loan proceeds, and remit dividends, interest, and other funds to recipients.

Seasonal Service Representative

11/2004 to 03/2005

Sallie Mae Servicing – Killeen, TX

•Provide accurate, clear, and concise responses to incoming student loan customer calls, with a focus on providing world class customer satisfaction.

•Perform processing functions necessary to facilitate first call resolution.

•Display a strong working knowledge of multiple loan programs and the many products offered with those programs.

•Counsel customers on the various repayment options and Benefit Programs available to them throughout the life cycle of the loan.

•Telemarketing Representative

Certified Nursing Assistant

12/2002 to 09/2003

Scott & White Hospital – Temple, TX

•Performs various activities to support the provision of patient care under the supervision and/or direction of an Staff Nurse and assists RNs/LVNs in treatment and care of patients.

• Maintained home like environment for the residents.

•Provides care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient

• Protected and promoted resident rights and assisted the person to maintain independence.

•Reported to the senior doctors of the status of patient by spending maximum time in the room with the patient.

• Ensures patient safety and comfort while providing transfer, or assisting with mobility, from one location to another in accordance with established procedures.

•Provides various treatments in accordance with unit routines and as directed within the parameters of this job description.

•Monitors and records patients’ vital signs, intake and output and other measurements in accordance with unit routines and as directed.

•Monitors patients and reports patients’ conditions at regular intervals and prior to completion of shift, and promptly reports any signs or symptoms of concern to appropriate party.

•Accurately records interventions according to department and unit routine.

•Reviews hospital chart to familiarize self with patient care needs.

•Assists with the provision of good patient hygiene, including patient eliminations, in accordance with established procedures.

•Assists with the provision of proper nutrition and accurately records meal and nourishment intake, and calorie count.

•Maintains vigilance over patients’ safety ensuring all safety precautions are observed (call light within reach, bed alarms used as appropriate, side rails up, bed in lowest position, seat belts in place, etc.)

•Promptly answers all patient call lights.

Education

Killeen High School 05/1996 Some College 1/2019 Central Texas College 04/2005

Killeen, TX, United States Business Administration Real Estate

Knowledge of financial tracking procedures

Must have good writing and customer service skills. Must be able to work with little supervision.

2. Must be able to type 40 words per minute. Data entry experience required.

3. Must be able to read and comprehend the English language. Prior telemarketing experience required.

Telemarketing experience required

Contact this candidate