Manager Customer Service

Adrian Rawls

Account Manager

Houston, TX

adlge7@r.postjobfree.com - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor/Manager

G4S Secure Solutions - Houston, TX - August 2013 to March 2015 Responsibilities

To monitor officers check in and check out of assigned locations. To train, recruit, and manage armed security officers to work at banks. To inspect fire arms, appearance, and work performance of all officers on duty. To keep in direct communication with clients on all security related issues. Admin duties such as job fairs, scheduling, payroll, and account performance data to corporate offices. Accomplishments

We bought the account from being in the red to black within a three month period. Skills Used

Management, firearms, computer and technology, scheduling. Account Manager

Guardsmark, LLC - Houston, TX - April 2006 to March 2010 Officially promoted to Account Manager. My duties were to assist the branch manager and human resources specialist with the daily business operations by recruiting, training, and managing security officers for present and new business. To meet with clients either by phone, e-mail, or direct contact to discuss any concerns related to security. Receive an evaluation on the services that they are receiving from the officers and management and to resolve any problems that may have occurred in a timely manner. As I visit sites, I must evaluate all three shifts once a week to inspect the security officers appearance and work performance and send reports to corporate head quarters at the end of the month to monitor our work performed as a branch. Administrative duties are apart of the account managers responsibilities such as payroll and billing, interviewing potential employees, reviewing and updating post-orders, assist with the daily operations of the office when not in the field or meeting with clients. To train new managers that are added to the staff. Accomplishments and Rewards:

* Within first year of being an account manager assisted the branch manager, business development manager, and human resource specialist in starting new business and finishing 1st out of 120 branches in Guardsmark, LLC in the year of July 2006 to July 2007. I was awarded 25% of my yearly salary as a bonus.

* Managed 40 to 150 security officers (2,500 to 4,000 hrs) / 6 - 23 accounts through-out my years with Guardsmark, LLC. Managed and oversee special projects for national clients. Trained 9 managers due to high turn-over rate of account managers within the branch.

* Assist in Hurricane Ike in 2008 by scheduling over 60 officers to special request for security officers within one week 24 hrs - 7 days. I was given two pay increases for the great job that was done under tremendous pressure and lack of resources after the damage of Hurricane Ike. Manager Trainee

Guardsmark,LLC - Houston, TX - March 2006 to April 2006 I was promoted from Security Officer to Manager Trainee assigned to the Greater Houston Branch. My obligations was to shadow with my mentor to learn the duties of being an account manager by learning the locations of the sites, security personnel, and clients. Also, learning administrative duties such as payroll and billing, scheduling, and updating/reviewing post orders for accounts. Security Officer

Guardsmark, LLC - Houston, TX - November 2005 to March 2006 My duties were to patrol the interior and exterior of the AIG facility for any suspicious activity, unsecured doors, and possible security issues. Other duties such as relieve officers from post for breaks and to give access control to visitors, guest, and employees using state-of-the-art security system designed for the AIG facility. To escort employees to their vehicles on the property when needed. I was to respond to all 911 emergencies by following protocols that were made for paramedics and firemen to enter/exit facilty quickly by providing the nearest entrance, elevator or stairway to their destination within the facility. To be knowledgeable of the fire control room and panel. Check fire extinguishers and elevator communication system.

Also, to sign-in delivery trucks and check vehicles for any unauthorized visitors or harmful items such as bombs. EDUCATION

Doctoral in Businsess Management

University of Phoenix - Phoenix, AZ

January 2011 to April 2011

Bachelor of Science in Sport Administration

University of Houston (Central Campus) - Houston, TX May 2009 to October 2010

Associates in Arts

Houston Communty College - Houston, TX

May 2005

Ross Shaw Sterling High School - Houston, TX

May 2004

ADDITIONAL INFORMATION

Special Skills:

Computer: Microsoft Word, Access, Exel, Spreadsheet, Power Point, Office Management: Scheduling, Interviewing, Problem Solving, Presentations, Payroll, Administrative, Customer Service, Investigations.

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