Customer Service Sales

Shiloh Fitch

*** ********* ****, *****, **, ***** • 985-***-**** • ********@*****.***

Professional Summary

Enthusiastic fast learner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task at hand. With training in Public speaking and leadership skills. I am a very humble and considerate people person. Motivated to learn, grow and excel In whatever area i focus my mind and time into

Work History

Personal Loan Specialist - 12/17 to Present OneMain Financial - Houma, LA

Recommended loan approvals and denials based on customer loan application reviews. Increased customer satisfaction by resolving issues.

Assisted senior-level credit officers with complex loan applications.

Reviewed and edited loan agreements to promote efficiency and accuracy.

Maintained excellent attendance record, consistently arriving to work on time.

Created strategies to develop and expand existing customer sales, which resulted in increase in annual sales.

Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Developed team communications and information for training calls, sales calls, and meetings. Worked with all types of customers to understand needs and provide beneficial service. Developed prospects for new loans by conducting over 250 cold calls weekly.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Originated, reviewed, processed, closed and administered customer loan proposals.

Licensed to sell insurance in the State of La

Sandwich Artist - 11/16 to 12/17 Subway - Houma, LA

Verified orders and bagged items for easy transport.

Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits. Took orders, prepared foods and processed payments in full-service [Type] establishment. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.

Answered guest questions with the most accurate and updated information available.

Organized food preparation stations and replenished supplies as needed.

Restocked kitchen supplies by rotating food according to dates and [Action].

Communicated with customer to provide menu offering details and assist with decision-making. Performed food preparation tasks by making salads, brewing coffee and tea and slicing

meats.

Executed all daily tasks and assisted other team members when needed.

Delivered superior customer service focused on quality and meeting customer needs in a timely manner.

Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.

Sandwich Maker - 3/15 to 11/16 Quiznos - Mathews, LA

Collaborated with team members to meet all food service needs for over 100 customers per day. Trained team members to prepare sandwiches and other items according to instructions. Prepared sandwiches and other menu offerings in timely manner.

Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.

Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Organized work areas to foster efficiency and model exceptional kitchen etiquitte.

Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.

Counted and monitored food stock and supply levels to reorder when quantities ran low. Processed payments and counted change to complete transactions.

Executed sandwich artistry duties with very low occurrence of errors.

Checked completed orders for accuracy and bagged meals for easy carrying.

Assisted customers in choosing menu items by providing food complementing information. Identified price of goods and calculated bills with optical price scanners, calculators

and cash registers.

Manager/owner/operator - 4/01 to 4/10 Shiloh Sno Blizz - Houma, LA

Self employed small business owner

Led simple yet effective merchandising strategies and advertising campaigns that led to an increase in accessory sales

Handling day to day business affairs and transactions

Skills

Customer service Regulatory compliance Organization

Team building Budgets

Education

GED - 2000

Ellender Memorial High School - Houma, LA

Relationship development Communications

Problem resolution

First Aid/CPR

Team management

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