JIM SALYER

LEXINGTON KENTUCKY

adlgcl@r.postjobfree.com 859-***-****

Account Manager

Dynamic executive with 20 plus years of business sales, marketing, and customer service experience .Proven track record of developing new accounts, servicing existing customers, and giving effective presentations either in person or via webinars. Adept at overcoming complex complaints, closing the sale, and performing follow-up work to ensure the highest quality of customer satisfaction. Excellent interfacing with individuals and businesses of diverse backgrounds as well as all levels of company personal. Skilled in B to B sales. AREAS OF EXPERTISE

*Sales *Detailed follow-ups *Needs Assessment

*Client Satisfaction *Customer Service *Negotiations

*Key Account Management *Business Relations *Increasing revenue per customer PROFESSIONAL EXPERIENCE

Central Kentucky Management Services 2014 -2020

Handle inbound calls to resolve outstanding customer balances with UK Medical Center, Clinics and Physicians Co-ordinate filing and billing to third party insurance including Medicare, Medicaid and private carriers Conduct outbound calls to arrange payment plans, obtain necessary insurance information and help resolve complaints Manage an account base of three to four hundred customers Conduct outbound collection calls in a professional manner while keeping and improving customer relations Always Best Care of Central Kentucky Senior Services- Lexington, KY 2012 to 2014 A leader in non-medical in-home care and free assisted living referral services. Co-Owner

Conducted presentations to hospitals, assisted living facilities, rehab centers, Alzheimer’s facilities, senior communities and senior centers. Interviewed, managed and trained caregivers, Worked with seniors and their families on care issues and solutions. Completed certification to become a CSA (Certified Senior Advisor) Trained in social aspects of aging, heath aspects of Aging, financial and legal aspects of aging, government assistance for seniors and ethical communications with seniors.

• Conducted presentation to statewide Veterans groups of up to 150 people on in-home care and elder abuse

• Increased monthly client billable hour from zero to 21 thousand within 4 months

• Created internet, print and social media marketing ideas to enhance brand recognition and to increase sales thru Linked in, Facebook, display ads and SEO

• Provided direct care that included personal care-giving

• Marketing and public relations including networking groups such as the Chamber of Commerce, Bluegrass Continuity of Care, Bluegrass Aging Consortiums, senior centers and churches The Berry Company – Lexington, KY

The leader in Yellow Pages sales and internet marketing Premise Outside Sales Manager 2003 to 2012

Supervised a team of six to 8 sales representatives, covering Kentucky and parts of Ohio and Tennessee. Motivated team members to achieve consistently high performance levels, building and developing a well- balanced, diverse, and focused team through training of the multi-faceted sales process. Focused on online and print advertisements, yellow pages, and search engine optimization. Spearheaded large accounts, mentored, trained, and developed staff Partnered with the credit department to resolve issues with clients regarding defaulted payments, while acting as the liaison between the corporation and the customer.

• Four of the representatives on the team received President’s Awards and two were promoted to management positions

• Reduced collectibles by up to 30 %

GTE Directories/Verizon Information Services – Lexington KY 1994 to 2003 GTE, now SuperMedia home to Superpages.com and publisher of the Verizon Yellow Pages Outside Sales/District Sales Manager

Developed advertising plans and strategies for maintaining and increasing business, while fostering account relations through proposals and presentations. Maintained territories and trained new sales associates, managing up to eight sales team members, including monitoring their sales, providing support, and developing their sales skills. Implemented programs to increase client advertising expenditures and minimize account losses, as well as ensure the closure of accounts by established deadlines. Promoted from Telephone District Sales Manager to Premise District Sales Manager within one year.

• Recipient of the Verizon Information Services Hall of Fame for 1998 and 1999.

• Won the Eagle Award 8 times consecutively by meeting all sales objectives for 13 pay periods

• Earned three incentive trips, awarded to the top performers who met or exceeded four selected sales and customer service criteria.

TRAINING

Dales Carnegie Sales Training Managerial Communications Sales Negotiations Masterstream Sales Training

Stephen Covey Training Certified Google Adword Reseller Relationship Training Alzheimer’s Association EssentiALZ Certified Senior Advisor Skillsoft Customer Service AFFILIATIONS

Commerce Lexington Literacy Plus

Thoroughbred Club of America Bluegrass Council on Elder Abuse AWARDS

Eight time Eagle Award Recipient

Verizon Information Services Hall of Fame Recipient Awarded three incentive trips for exceeding four selected sales and customer service criteria Eagle Award Nominee Windstream

EDUCATION

Master of Science Morehead State University

Bachelor of Arts in Biology and Chemistry, graduated Cum laude Morehead State University

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