Milwaukee, WI https://www.linkedin.com/in/sukhisihra +1-262-***-****

HR SHARED SERVICES, HRIS & OUTSOURCING TRANSFORMATION EXECUTIVE

~ Business Operations ~ Stakeholder Management ~

~ People, Process & Technology Management ~

A competent professional with rich experience in Shared Services, Program Management, Operations, Process Management, Client Servicing, HR & Team Management Along with the broad experience I have worked in countries like India, Singapore, Malaysia, Australia, United Kingdom and currently USA and managed global operations, projects and vendors.

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CORE COMPETENCIES

Strategy Planning

Vendor Management

Financial Management

Program Management

Escalation Management

Shared Services

Service Delivery

Change Management

Cost Optimization

HRIS & Power BI

Process Blueprinting

Customer Relationship Management

SOP’s / SLA Management

Data Management

EMPLOYMENT SCAN

Versiti (Milwaukee, WI) May 2019 till date

HR Operations Manager (HRSS & HRIS)

Set up from scratch HR Shared Services of entire organization across US which includes managing daily operations i.e. Payroll, HRIS, Benefits, LOA, Reporting, etc. and a team of 4 FTE and 3 IT Consultants

Consolidation of all Midwest work into Shared Services model bringing efficiencies of $100K annually.

Set up the Governance Framework for HR Ops/HRIS along with build the Technology Roadmap of HR.

Handling the Data Integrity initiatives for 40+ integrations inbound/outbound from HRIS system.

Support the Taleo application to do efficient hiring for 100 FTE pm while reviewing 2000 resumes pm.

Drive the Open enrollment Project Planning alongwith all vendors and system updates for launching OE.

Implemented HR Digital solutions on VOE, Unemployment, CRM deployment, Onboarding etc. along with analytics for HR Leaders and Management of the company thru Power BI.

SC Johnson & Co (Racine, WI) May 2018 – Apr 2019

Vendor Risk Assurance (Global)

Driving Global Vendor Risk Assessment for all of SC Johnson HR & non-HR Vendors.

Understanding the Security Posture and drive risk scoring and risk assessment for all vendors globally.

Work on Process Improvement and drive the stakeholder management with Governance, SDM, Technology, Business and PMO organization.

Work with Governance on driving data classification (H,M,L) to drive the risk assessment depth.

AbbVie Inc. (Chicago, IL) Oct 2015 – Feb 2018

Senior Manager – Payroll Vendor Performance (Global)

Manage HR BPO operations, controls, resourcing and infrastructure to ensure the effective controls and global stabilization for approx. 30,000 Employees.

Identify process issues and improvements to improve the vendor’s payroll operations approx. 10 vendors in Americas, EMEA & JAPAC regions. Handle a total spend of approx. US$10 million.

Ensure effective HR Metrics to drive lowers costs/higher results for 70+ countries & CSAT of 75% +

Being a Single contact between the Shared Services team of AbbVie and the BPO organization globally.

Contract governance and Change Request management along with execution of Disaster Recovery plan.

Strategic payroll operations Projects e.g. Bank Channel Management, Reconciliations, Call Centre, ESPP etc. for driving efficiency at Global level spanning 70+ countries.

Received 3 awards during my tenure of service with AbbVie.

Hexaware Technologies (Singapore) Jan 2014 – Sep 2014

Account Delivery Manager

Worked on the project team for a Transformation project. The deal required implementation of Oracle Psoft 9.2 Ver. For APAC location and set up of BPO operations in India and Manila.

Managed Implementation of business processes like Helpdesk, Payroll, Record Management, System, Employee Data Management etc. across Singapore for 7000 EE’s inclusive of Blue Collar Workforce.

Drove the entire project in co-ordination with Shared Services team, BPO and IT teams

Symphony HRS, (Kuala Lumpur, Malaysia) Oct 2012 – Jan2014

Director, Operations

Managed Clients across various Industries like Automotive, Financial Companies, IT Companies etc. Total value of Business was US$20 million and worked on Psoft Technology platform.

Handled Solution Management, RFP/RFI for New businesses and existing clients of HR/PY services.

Managed BPO organization 125+ FTE to handle 12 clients and 20+ countries for APAC & EUR region.

Handled the client escalations and be the SPOC for key projects with the clients.

Accenture (U.S., India) Dec 2006 – Sep 2012

General Manager - Operations

Managed key Operations for Global US client for 17,000 Employees for HRO with 130 FTE.

Completed entire Hiring, KT, Transition setup, Go-Live, ESS/MSS rollout along with successful delivery of services and delivered projects for HR, Payroll, Benefits, Talent Acquisition, LOA & MIS & Anlaytics.

Worked close with senior stakeholders on managing P&L of multiple accounts, as I was responsible for the bottom line of the Accounts and handled Global Ops cross geography and EE base from 5,000 to 100,000+

Supported Solution Architect of Payroll/Recruitment/Talent Management Operations for various geographies i.e. Americas, UK and APAC

Handled US/UK recruitment ops for hiring 5000 a year and a RPO in APAC for hiring 10,000 a year.

Ensured 100% SLA adherence & Service Management globally and work with clients on Process Improvement initiatives. Played an active role in client meetings as part of Leadership Team for the Delivery Center and have done various clients RFP/RFI presentations.

Doing a major work in the arena of Analytics for clients wherein we are able to deliver Analytics on various aspects of HR Processes e.g. Talent Management.

Won the Best Relationship Award by HRO Association for Large market segment globally.

Ensured 100% SLA adherence and now go beyond to look at Business Impact of Outsourcing.

EDUCATION

SHRM – SCP (Certification)

Certification of Senior Certified Professional from Society of Human Resource Management (SHRM)

CTPRP

Certified Third Party Risk Professional from Shared Assessments Program since Jan 2019

Masters in Financial Management (MBA)

Mumbai University, K J Somaiya Institute of Management Studies & Research, Mumbai in 2004

COMPUTER PROFICIENCY

Microsoft Office Tools with special respect to Power BI, Microsoft Excel, Word & PowerPoint.

ERP (Finance & HRMS) Modules for PeopleSoft/SAP, ADP, NGA Ceridian, Taleo along with Front End Tools like Cherwell, Siebel, Remedy, SNOW.

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