Customer Service Store Manager

EXPERIENCE

Assistant Store Manager

Lowe’s Home Improvement Mayodan, NC/2015-2019; Mt. Airy, NC/2019-current

Contemplative protagonist responsible for overall store operation, sales and margin performance, and management of all store personnel.

Leading staff and reacting with agility to internal and external factors

Developing key relationships to grow existing customer base

Enforcing operational and personnel policies and procedures

Managing all controllable costs to keep operations profitable

Updating team on business performance and new initiatives and other

pertinent issues

Maintaining statistical and financial records

Ensuring customer needs are met, complaints are resolved and service

is pleasant and efficient.

Maintaining high store standards

Maximizing profitability and meeting sales targets including motivating

store staff to do so

Ensuring compliance with safety legislation

Forecasting staffing needs

Resolved contractual, technical and financial issues with partners

Mentoring and training

Implementing and overseeing loss prevention

Communicating complex technical data and statistics clearly

Assistant Store Manager

Tractor Supply/2015-2016

Passionately lead and supported individuals and businesses to excel with success to deliver excellence at every opportunity.

Developed and managed interdisciplinary teams for multi-party

projects.

Participated in the sales process by identifying business development

potential.

Gathered reports on business operations.

Developed and implemented business strategies.

Had a positive and problem-solving approach to setbacks.

EXPERIENCE CONTINUED

Department Manager

Flooring, Zone 1, Front End, Zone 2

Lowe’s Home Improvement Mayodan/2006-2015

Responsible for meeting all relevant statutory and mandatory requirements associated with operations and for working within the framework of the company's core values, as well as promoting its ethos and mission statement.

Made executive decisions in a pressured, commercial driven

Environment.

Controlled and monitored overall store expenses.

Dealt with internal and external queries and concerns

Lead a team in an environment of change, challenge, multiple deadlines

and priorities

Successfully delivered and met targets

Maintained a positive culture

Identified and managed risks, issues, and dependencies.

Ensured adequate cross training for operational coverage

Assistant Store Manager

Subway/2002-2006

Enthusiastically and efficiently supported overall restaurant operations.

Provided quick and responsive customer service

Identified, developed and implemented best practices that increased

performance.

Prioritized and managed resources through others to generate

exceptional customer service

Ensured all time was being used effectively and productively

References

Scott Dalton 336-***-****

Joanna Gibson 336-***-****

Todd Dowell 336-***-****

Kristin Johnson 336-***-****

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