Customer Service Food

KERVENS CEAN

** ******** *****, *******, ** ***81 857-***-**** adlg7s@r.postjobfree.com

SKILL AND QUALIFICATIONS

•Hard worker with eagerness to learn new skills.

•Good customer service skills and caring attitude.

•Teamwork, Contribution, Assembly and Preparation.

•Languages: fluent in Haitian Creole, French, and intermediate English.

Work Experience

JVS Food Service Graduate

Jewish Vocational Services (JVS) Boston, MA 7/2019 - 8/2019

•Chosen to s Speak at Training’s graduation event at the Marriott Long Wharf

•Participates in a six-week service training program at the Marriott Long Wharf Hotel.

•Work with kitchen staff to perform tasks including food preparation, cleaning and sanitizing, and following recipes.

•Studies servsafe materials with Food Handlers’ certificates expected in August 2019.

COOK

SSP AMERICA BOSTON, MA 3/2017-7/2020

•Awarded Certificate of Excellent may 2019

•Follow all recipes and practice portion control to prepare, garnish, and present ordered items.

• Maintain proper and adequate set-up of the kitchen/station on a daily basis. This includes requisitioning and stocking of all required food, paper product, and condiment.

• Responsible for set-up, regular maintenance, cleaning, and break-down of any machinery and equipment; maintaining stock, cutting, and storage of all perishable food daily to ensure product quality.

•Provides excellent customer services at all times.

Kitting and Assistant Operation Holliston, MA 9/2020- 3/2021

•Keap all areas clean, organized, and safe to promote efficiency and team safely.

•Safety and effectively completed instructing, preparing, creating, improving procedures, quality inspections, for product assembly lines.

•Conducted frequent equipment inspections, and basic repair actions to keep machinery operating at peak levels.

•Maintained order accuracy, and customer satisfaction by double-checking packing labels while packing all products.

•Maximized productivity by keeping detailed records of daily progress, and identifying and rectifying areas for improvement.

Burger King Crew Member Boston,MA 7/2017- 6/2020

•Pleasantly and courteously interacted with customers .

•Prepared a variety of food according to customer’s orders or supervisors instructions, following approved procedures.

•Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

•Prepared fountain drinks and ice cream items.

•Promptly and empathetically handled guest concerns and complaints.

Education

Job Readiness Training

JVS Boston, MA 10/2016- Present

Improves job readiness, english and customer service skills for success in the workplace

Foreign High School Education 2015

College Philadelphie Thomazeau, Haiti

Complete 11th grade

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