Customer Service Medical Assistant

Brighette Leath

**************@*****.*** C: 678-***-**** 52 Fieldstone Drive, Powder Springs, GA 30127

Summary

Customer-oriented inflight full service provider, offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Bringing 10 years of experience with an elegant fine-dining establishment. Extensive knowledge of high-end ingredients and complementary food and wine pairings. Certified Medical Assistant, offering strength in emergent medical care. Trained for operating effectively in dynamic environments. Able to remain calm under pressure. BLS, CPR and PHTLS certified.

Experience

Corporate Chauffer

Dave Harris Executive Leisure Transportation

03/2000 to 06/2019

Maximize passenger satisfaction by maintaining vehicle in safe and clean operating condition.

Upheld high standards of professionalism and discretion when working with high-value client.

Offered assistance to disable passengers and stowed wheelchair and other equipment correctly.

Recognized by management for providing exceptional customer service.

Answered passengers’ questions and provided solutions to issues arising during transportation.

Demonstrated proper use of safety equipment, including seatbelts inform and implied the importance for wearing it at all times.

Maintained a high standard of elegance and personal appearance to promote sense of professionalism and passenger confidence in their choice of transportation.

Home Health Care Provider

Health Care

04/2001 to 01/2020

Provided mental and emotional support to keep clients happy and healthy.

Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.

Maintained strong knowledge of medications and medical terminology through continued education and seminars.

Administered all necessary medications as directed by care plan.

Assessed situation severity of emergent medical incidents and provide care accordingly.

Office Manger

Jody MC Towin Inc.

01/2012 to 07/2019

Coordinated office activities operations to secure efficiency and compliance with company policies.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Assisted customers via Live Chat.

Continuously sought methods for improving daily operations and communication with clients

Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost effective pricing.

Server

Atl Eats Catering Company

03/1993 to 06/2014

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.

Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

Prepared salads and appetizers to back up kitchen staff.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Monitored food preparation, production and plating for quality control.

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximize repeat business

Developed recipes and menus by applying understanding of market demand and culinary trends.

Education and Training

06/1993

High School Diploma

Mceachern High School

Powder Springs, Georgia

08/1996

Associate of Applied Science in Nursing

Clayton State University

Morrow, Georgia

05/2000

Associate of Applied Science

Chattahoochee Technical College

Medical Assisting & Surgical Assistant

Marietta, Georgia

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